Go North East: Latest News & Discussion - September 2016
Go North East: Latest News & Discussion - September 2016
(09 Sep 2016, 7:50 am)James101 In the example given, the service had ran on time. Customer service staff are there to investigate and report, not blindly apologise for everything. If the customer had got it wrong, they should be told so.It wasn't the best example or poor customer service given, but even in the live chat I've had my own set of poor experiences.
(09 Sep 2016, 7:50 am)James101 In the example given, the service had ran on time. Customer service staff are there to investigate and report, not blindly apologise for everything. If the customer had got it wrong, they should be told so.It wasn't the best example or poor customer service given, but even in the live chat I've had my own set of poor experiences.