(20 Nov 2014, 5:07 pm)Dan Because it's been a commercial success.
Service 26 carried very few passenger numbers prior to those service changes in January, but the loadings on service 29 are very healthy now. It goes to show that the evolving market showed demand for a through route to Doxford Park from North Sunderland, and indeed showed demand to justify a combined 10 minute frequency from Sunderland to Doxford Park!
Service changes are often thought to be 'pointless', and a number of enthusiasts on this forum alone use it as a basis for criticism. Why? Service changes are often formed on the basis of what has already been requested by customers, and they are then well planned to be commercially viable from a team with umpteen amount of years experience doing this... Customers don't always benefit from service changes as some runs of services with low use are sometimes chopped, but I'd suggest that most customers do benefit from changes on the majority of occasions. Whether it's faster journey times, new links being created, or later journey times being implemented...
(20 Nov 2014, 5:07 pm)Dan Because it's been a commercial success.
Service 26 carried very few passenger numbers prior to those service changes in January, but the loadings on service 29 are very healthy now. It goes to show that the evolving market showed demand for a through route to Doxford Park from North Sunderland, and indeed showed demand to justify a combined 10 minute frequency from Sunderland to Doxford Park!
Service changes are often thought to be 'pointless', and a number of enthusiasts on this forum alone use it as a basis for criticism. Why? Service changes are often formed on the basis of what has already been requested by customers, and they are then well planned to be commercially viable from a team with umpteen amount of years experience doing this... Customers don't always benefit from service changes as some runs of services with low use are sometimes chopped, but I'd suggest that most customers do benefit from changes on the majority of occasions. Whether it's faster journey times, new links being created, or later journey times being implemented...
Anyway, in an attempt to get some different discussion flowing... The following vehicles have arrived at Saltmeadows for repaint:
(20 Nov 2014, 5:22 pm)Dan Anyway, in an attempt to get some different discussion flowing... The following vehicles have arrived at Saltmeadows for repaint:
- Stanley's "Northern" branded Dennis Trident/East Lancs Lolyne 3876 (W186 SCU) into corporate livery, having returned to service after being on long-term VOR.
- Deptford's "Silver Arrows" branded Mercedes Citaro 0530N/Mercedes Citaro 5326 (NK58 DWD) for a freshen up silver repaint, which has gone instead of 5323 (for reasons unbeknown to me, as 5323 was out in service today)
- Percy Main's "Northern" branded Volvo B7TL/Plaxton President 6025 (V325 LGC) into corporate livery.
(20 Nov 2014, 5:22 pm)Dan Anyway, in an attempt to get some different discussion flowing... The following vehicles have arrived at Saltmeadows for repaint:
- Stanley's "Northern" branded Dennis Trident/East Lancs Lolyne 3876 (W186 SCU) into corporate livery, having returned to service after being on long-term VOR.
- Deptford's "Silver Arrows" branded Mercedes Citaro 0530N/Mercedes Citaro 5326 (NK58 DWD) for a freshen up silver repaint, which has gone instead of 5323 (for reasons unbeknown to me, as 5323 was out in service today)
- Percy Main's "Northern" branded Volvo B7TL/Plaxton President 6025 (V325 LGC) into corporate livery.
(20 Nov 2014, 3:45 pm)Tom When are you going to give it a rest with all of the spamming - it's getting on my nerves.
(20 Nov 2014, 3:45 pm)Tom When are you going to give it a rest with all of the spamming - it's getting on my nerves.
(20 Nov 2014, 11:56 pm)gneasy91 29 should really termanait at sunderland because ive seen the 29 empty when it gets to boldon i liked to old 26 route lol
(20 Nov 2014, 11:56 pm)gneasy91 29 should really termanait at sunderland because ive seen the 29 empty when it gets to boldon i liked to old 26 route lol
(21 Nov 2014, 7:39 am)Tom No it shouldn't. The loadings are actually very good around Downhill and Southwick when I've seen it, but the loadings to Boldon ASDA aren't the best.
(21 Nov 2014, 7:39 am)Tom No it shouldn't. The loadings are actually very good around Downhill and Southwick when I've seen it, but the loadings to Boldon ASDA aren't the best.
(21 Nov 2014, 7:49 am)Dan ..and this is primarily due to the fact there are now five buses per hour between some parts of North Sunderland estates (29 and X36) and Boldon ASDA, and customers opt for the one which comes first more often than not.
Nobody travels from Sunderland City Centre to Boldon ASDA using service 29 due to the fact service 9 does it quicker and it's more frequent.
In the Castletown area, service 29 is very good though. Begs the question why service 26 wasn't as good on this section of the route before - perhaps these customers had contacted Go North East to create a through service onward to Doxford Park, and maybe this is the reason why Go North East made the changes and have grabbed customers back again?
(21 Nov 2014, 7:49 am)Dan ..and this is primarily due to the fact there are now five buses per hour between some parts of North Sunderland estates (29 and X36) and Boldon ASDA, and customers opt for the one which comes first more often than not.
Nobody travels from Sunderland City Centre to Boldon ASDA using service 29 due to the fact service 9 does it quicker and it's more frequent.
In the Castletown area, service 29 is very good though. Begs the question why service 26 wasn't as good on this section of the route before - perhaps these customers had contacted Go North East to create a through service onward to Doxford Park, and maybe this is the reason why Go North East made the changes and have grabbed customers back again?
(20 Nov 2014, 5:07 pm)Dan Not everyone will be able to attend the consultation at Park Lane, similar to how in the past, not everyone has had Internet access to be able to give their feedback with online questionnaires...
Truth of the matter is - no one method is the best way of gathering feedback from customers. Cost will always be prohibitive, limiting the company to certain methods. This is a learning curve for the company, and at least they are trying new ways to engage with customers...
Bit of a brash statement...
Sampling techniques do see a small percentage of people questioned, but the view of one of these people is likely to represent the view of a lot of other customers anyway (much like it does in the actual results). If Go North East were only going to receive the same feedback time and time again, day by day, it would have been a pointless exercise and the time of the employees could have been used more effectively doing other jobs.
Thousands of people go through Park Lane having travelled on buses each day. These people primarily use Go North East buses because they almost have the monopoly at that bus station.
If there's going to be a re-jig up of a number of services which go through Park Lane, the best way to catch a lot of customers is to be in Park Lane (where most customers will travel to/from).
There may be service changes every six months, but how do you know that the services in this consultation will be the same as the services affected in the previous consultation? You don't... Service changes only happen due to changes in customer travelling habits; if customers start making alternative arrangements (for whatever reason) and the company is losing custom on a certain service, changes need to be made to attract these customers back (or even new customers).
I feel like I'm fighting a losing battle as it seems nobody is actually listening to the other side of the argument here... Recent posts on this forum have all seemingly suggested that the company doesn't want to hear the views of customers, they've made up their minds already, etc...
Why, therefore, would they hold the consultation? I don't believe that Stagecoach on Teesside held a consultation for their upcoming service changes on Teesside - they simply went ahead and did it.
Can anyone explain why Go North East employees are therefore going to be based in a bus station to collate market research all day, why the company has invited customers to the consultation on their Social Media pages, why the company has gone to the effort of printing notices and pinning them up on Deptford-based buses to attract as many customers to the consultation as possible?
(20 Nov 2014, 5:07 pm)Dan Not everyone will be able to attend the consultation at Park Lane, similar to how in the past, not everyone has had Internet access to be able to give their feedback with online questionnaires...
Truth of the matter is - no one method is the best way of gathering feedback from customers. Cost will always be prohibitive, limiting the company to certain methods. This is a learning curve for the company, and at least they are trying new ways to engage with customers...
Bit of a brash statement...
Sampling techniques do see a small percentage of people questioned, but the view of one of these people is likely to represent the view of a lot of other customers anyway (much like it does in the actual results). If Go North East were only going to receive the same feedback time and time again, day by day, it would have been a pointless exercise and the time of the employees could have been used more effectively doing other jobs.
Thousands of people go through Park Lane having travelled on buses each day. These people primarily use Go North East buses because they almost have the monopoly at that bus station.
If there's going to be a re-jig up of a number of services which go through Park Lane, the best way to catch a lot of customers is to be in Park Lane (where most customers will travel to/from).
There may be service changes every six months, but how do you know that the services in this consultation will be the same as the services affected in the previous consultation? You don't... Service changes only happen due to changes in customer travelling habits; if customers start making alternative arrangements (for whatever reason) and the company is losing custom on a certain service, changes need to be made to attract these customers back (or even new customers).
I feel like I'm fighting a losing battle as it seems nobody is actually listening to the other side of the argument here... Recent posts on this forum have all seemingly suggested that the company doesn't want to hear the views of customers, they've made up their minds already, etc...
Why, therefore, would they hold the consultation? I don't believe that Stagecoach on Teesside held a consultation for their upcoming service changes on Teesside - they simply went ahead and did it.
Can anyone explain why Go North East employees are therefore going to be based in a bus station to collate market research all day, why the company has invited customers to the consultation on their Social Media pages, why the company has gone to the effort of printing notices and pinning them up on Deptford-based buses to attract as many customers to the consultation as possible?
Yeah i seen you too
Dan got on 8328 on 35 a week ago
Nope im bus boy supporting optare solos
http://www.simplygo.com/news/jarrow-bus-...h-november
Didn't know Jarrow bus staton was getting demolished.
Something must be wrong on the X7 this afternoon as the 1538 journey left about 30 minutes late.
