What's annoying you today? V4
What's annoying you today? V4
(13 Jul 2016, 5:06 am)MVK 500R GNE stealthy increasing the price of the North Tyne Saver. Nothing on their website, or Facebook, but there's a poster on 5251 telling you that from today, the weekly pass is £13.15 and the day saver is £3.95.
Sent from my Xperia Z5 Premium
(13 Jul 2016, 5:06 am)MVK 500R GNE stealthy increasing the price of the North Tyne Saver. Nothing on their website, or Facebook, but there's a poster on 5251 telling you that from today, the weekly pass is £13.15 and the day saver is £3.95.
Sent from my Xperia Z5 Premium
(13 Jul 2016, 5:06 am)MVK 500R GNE stealthy increasing the price of the North Tyne Saver. Nothing on their website, or Facebook, but there's a poster on 5251 telling you that from today, the weekly pass is £13.15 and the day saver is £3.95.
Sent from my Xperia Z5 Premium
(13 Jul 2016, 5:06 am)MVK 500R GNE stealthy increasing the price of the North Tyne Saver. Nothing on their website, or Facebook, but there's a poster on 5251 telling you that from today, the weekly pass is £13.15 and the day saver is £3.95.
Sent from my Xperia Z5 Premium
(13 Jul 2016, 8:23 am)LeeCalder It's the same prices for a Washington Day Saver as well now, bearing in mind you can use a North Tyne Saver from Newcastle to Blyth, but you can only use the Washington Day Saver between Fatfield and Washington for example, or Vigo and Stephenson Industrial Estate.
(13 Jul 2016, 8:23 am)LeeCalder It's the same prices for a Washington Day Saver as well now, bearing in mind you can use a North Tyne Saver from Newcastle to Blyth, but you can only use the Washington Day Saver between Fatfield and Washington for example, or Vigo and Stephenson Industrial Estate.
GNE North Tyne Day ticket is same price as Stagecoach Day Rider. Which means if I'm going to Newcastle, I will be paying the same regardless of who turns up first. Though Stagecoach is the better option as they run 3 buses an hour in the evening from Newcastle.
(13 Jul 2016, 5:06 am)MVK 500R GNE stealthy increasing the price of the North Tyne Saver. Nothing on their website, or Facebook, but there's a poster on 5251 telling you that from today, the weekly pass is £13.15 and the day saver is £3.95.
Sent from my Xperia Z5 Premium
(13 Jul 2016, 5:06 am)MVK 500R GNE stealthy increasing the price of the North Tyne Saver. Nothing on their website, or Facebook, but there's a poster on 5251 telling you that from today, the weekly pass is £13.15 and the day saver is £3.95.
Sent from my Xperia Z5 Premium
(13 Jul 2016, 6:20 pm)Adrian You can find nothing about the fare increases on the website, but did you know that "bus is third less stressful than car commute" or the NE1 Newcastle Motor Show is on 9th and 10th July?
At least you can find useful news eh...
(13 Jul 2016, 6:20 pm)Adrian You can find nothing about the fare increases on the website, but did you know that "bus is third less stressful than car commute" or the NE1 Newcastle Motor Show is on 9th and 10th July?
At least you can find useful news eh...
(13 Jul 2016, 6:32 pm)Dan To be fair; all of the bus operators in the North East are partaking in Catch the Bus Week, and the Newcastle Motor Show one contains details of diversions.
Not a fan of the completely irrelevant articles, but that does not seem to be the case this time.
(13 Jul 2016, 6:32 pm)Dan To be fair; all of the bus operators in the North East are partaking in Catch the Bus Week, and the Newcastle Motor Show one contains details of diversions.
Not a fan of the completely irrelevant articles, but that does not seem to be the case this time.
(13 Jul 2016, 6:35 pm)Adrian That's all good and well, and I'd support that, but I feel that it shouldn't be at the detriment of providing the company's own travel information to existing customers.
(13 Jul 2016, 6:35 pm)Adrian That's all good and well, and I'd support that, but I feel that it shouldn't be at the detriment of providing the company's own travel information to existing customers.
(13 Jul 2016, 6:35 pm)Adrian That's all good and well, and I'd support that, but I feel that it shouldn't be at the detriment of providing the company's own travel information to existing customers.
(13 Jul 2016, 6:35 pm)Adrian That's all good and well, and I'd support that, but I feel that it shouldn't be at the detriment of providing the company's own travel information to existing customers.
(13 Jul 2016, 6:44 pm)Dan Don't get me wrong, I'm not excusing the lack of information on the website regarding the revised fares... Just don't see a problem with those articles!
(13 Jul 2016, 6:44 pm)Dan Don't get me wrong, I'm not excusing the lack of information on the website regarding the revised fares... Just don't see a problem with those articles!
(13 Jul 2016, 7:28 pm)R852 PRG News such as the increasing of fares should be prioritised over news articles that detail Catch the Bus Week. I heard a couple of complaints today about the lack of prior information with the increase in price of the Chester-le-Street Daysaver.
(13 Jul 2016, 7:28 pm)R852 PRG News such as the increasing of fares should be prioritised over news articles that detail Catch the Bus Week. I heard a couple of complaints today about the lack of prior information with the increase in price of the Chester-le-Street Daysaver.
(13 Jul 2016, 7:31 pm)Dan I disagree. It costs nothing (other than the time to type the article) to add something to the website...
Why should there be any need to prioritise which news is posted?
There will be good reason (whatever it may be) for the information not being posted online. It won't be because they'd already posted an article relating to Catch the Bus Week.
(13 Jul 2016, 7:31 pm)Dan I disagree. It costs nothing (other than the time to type the article) to add something to the website...
Why should there be any need to prioritise which news is posted?
There will be good reason (whatever it may be) for the information not being posted online. It won't be because they'd already posted an article relating to Catch the Bus Week.
Catch the bus week and special events like the car show thingy (some gret, some downrigh tacky) are significant marketing events and I can see no reason for them not to be promoted, as it' customers what keep a bus company viable (200+ vehicle company in Wales announced its insolvency and such, this evening - size no guarantee of success) but fare changes are pretty damned important. No excuse for not publicising them.
Fare increases are a difficult one but should always be communicated. I think it's been accepted as an own goal. I suppose it's easier to communicate in an area where GNE don't have a complete monopoly too.
On a side note I've found GNE Facebook responses have at times gone back to their old patronising roots. Disappointing. Don't get me started on logging a feedback form. They've made improvements but still so much to learn around customers being put first
(13 Jul 2016, 7:31 pm)Dan I disagree. It costs nothing (other than the time to type the article) to add something to the website...
Why should there be any need to prioritise which news is posted?
There will be good reason (whatever it may be) for the information not being posted online. It won't be because they'd already posted an article relating to Catch the Bus Week.
(13 Jul 2016, 7:31 pm)Dan I disagree. It costs nothing (other than the time to type the article) to add something to the website...
Why should there be any need to prioritise which news is posted?
There will be good reason (whatever it may be) for the information not being posted online. It won't be because they'd already posted an article relating to Catch the Bus Week.
(13 Jul 2016, 11:06 pm)Ambassador Fare increases are a difficult one but should always be communicated. I think it's been accepted as an own goal. I suppose it's easier to communicate in an area where GNE don't have a complete monopoly too.
On a side note I've found GNE Facebook responses have at times gone back to their old patronising roots. Disappointing. Don't get me started on logging a feedback form. They've made improvements but still so much to learn around customers being put first
(13 Jul 2016, 11:06 pm)Ambassador Fare increases are a difficult one but should always be communicated. I think it's been accepted as an own goal. I suppose it's easier to communicate in an area where GNE don't have a complete monopoly too.
On a side note I've found GNE Facebook responses have at times gone back to their old patronising roots. Disappointing. Don't get me started on logging a feedback form. They've made improvements but still so much to learn around customers being put first
(14 Jul 2016, 8:47 am)LeeCalder Surly updating your passengers on such matters (fare increases) is the best way to keep passengers?
If people are unaware of a fare increase, surely they will look for a cheaper or more reliable alternative?
(14 Jul 2016, 8:47 am)LeeCalder Surly updating your passengers on such matters (fare increases) is the best way to keep passengers?
If people are unaware of a fare increase, surely they will look for a cheaper or more reliable alternative?
(14 Jul 2016, 3:22 pm)Dan I don't think anyone is disputing the importance of posting information regarding fare revisions?
BusLoverMum has hit the nail on the head.
(14 Jul 2016, 3:22 pm)Dan I don't think anyone is disputing the importance of posting information regarding fare revisions?
BusLoverMum has hit the nail on the head.