What's annoying you today? V4
What's annoying you today? V4
(08 Apr 2017, 10:25 pm)Adrian Most large companies don't give a toss in my opinion. They're not saying 'sorry' to you because they mean it, but more that because its what they think you want to hear. However, two of the best I've had the pleasure of dealing with though - Virgin Trains East Coast and Sainsburys.
I had an issue with the service on one leg of a 1st advance ticket, and VTEC gave me a 1st class return complimentary ticket, valid anywhere on their network, to compensate. Well over and above what I would have expected.
(08 Apr 2017, 10:25 pm)Adrian Most large companies don't give a toss in my opinion. They're not saying 'sorry' to you because they mean it, but more that because its what they think you want to hear. However, two of the best I've had the pleasure of dealing with though - Virgin Trains East Coast and Sainsburys.
I had an issue with the service on one leg of a 1st advance ticket, and VTEC gave me a 1st class return complimentary ticket, valid anywhere on their network, to compensate. Well over and above what I would have expected.