(14 Aug 2016, 8:40 am)Jamie M Timings probably have something to do with this. Calling control and depots to work out what to accept and not accept is a time consuming process - maybe providing drivers with a flyer of what to accept and not to accept depending on the route would be helpful.
(14 Aug 2016, 8:40 am)Jamie M Timings probably have something to do with this. Calling control and depots to work out what to accept and not accept is a time consuming process - maybe providing drivers with a flyer of what to accept and not to accept depending on the route would be helpful.
(14 Aug 2016, 9:41 am)South Tyne Lad I understand where your coming from, But this driver was stood outside having his Cig while talking to me at the same time.The issue isn't subjective to the stop you're at - there needs to be a simple standardised solution that can take no more than seconds to use. It doesn't matter whether you're at Blackhall Mill with 35 minutes of spare time or West Rainton with no overlay, this should not be an issue.
Once I was aloud on the bus we were sat in Eldon Square for a good 7 Mins before we left.
In this case he would've had a lot of time to do what GX03 posted.
(14 Aug 2016, 9:41 am)South Tyne Lad I understand where your coming from, But this driver was stood outside having his Cig while talking to me at the same time.The issue isn't subjective to the stop you're at - there needs to be a simple standardised solution that can take no more than seconds to use. It doesn't matter whether you're at Blackhall Mill with 35 minutes of spare time or West Rainton with no overlay, this should not be an issue.
Once I was aloud on the bus we were sat in Eldon Square for a good 7 Mins before we left.
In this case he would've had a lot of time to do what GX03 posted.
(14 Aug 2016, 6:28 am)LeeCalder Managing Director?
(14 Aug 2016, 6:28 am)LeeCalder Managing Director?
(14 Aug 2016, 9:45 am)Jamie M The issue isn't subjective to the stop you're at - there needs to be a simple standardised solution that can take no more than seconds to use. It doesn't matter whether you're at Blackhall Mill with 35 minutes of spare time or West Rainton with no overlay, this should not be an issue.
(14 Aug 2016, 9:45 am)Jamie M The issue isn't subjective to the stop you're at - there needs to be a simple standardised solution that can take no more than seconds to use. It doesn't matter whether you're at Blackhall Mill with 35 minutes of spare time or West Rainton with no overlay, this should not be an issue.
(14 Aug 2016, 8:40 am)Jamie M Timings probably have something to do with this. Calling control and depots to work out what to accept and not accept is a time consuming process - maybe providing drivers with a flyer of what to accept and not to accept depending on the route would be helpful.
(14 Aug 2016, 8:40 am)Jamie M Timings probably have something to do with this. Calling control and depots to work out what to accept and not accept is a time consuming process - maybe providing drivers with a flyer of what to accept and not to accept depending on the route would be helpful.
(14 Aug 2016, 9:41 am)South Tyne Lad I understand where your coming from, But this driver was stood outside having his Cig while talking to me at the same time.
Once I was aloud on the bus we were sat in Eldon Square for a good 7 Mins before we left.
In this case he would've had a lot of time to do what GX03 posted.
(14 Aug 2016, 9:41 am)South Tyne Lad I understand where your coming from, But this driver was stood outside having his Cig while talking to me at the same time.
Once I was aloud on the bus we were sat in Eldon Square for a good 7 Mins before we left.
In this case he would've had a lot of time to do what GX03 posted.
(14 Aug 2016, 9:51 am)Dan Chain of command, Lee.
The Managing Director of a company employs others to manage staff in individual departments... You'll often have supervisors, managers and then senior managers to get to, before you hit director level.
In this instance; feedback could be sent to Go North East's Managing Director, but I would expect that he'd pass it on to the relevant senior manager...
(14 Aug 2016, 9:51 am)Dan Chain of command, Lee.
The Managing Director of a company employs others to manage staff in individual departments... You'll often have supervisors, managers and then senior managers to get to, before you hit director level.
In this instance; feedback could be sent to Go North East's Managing Director, but I would expect that he'd pass it on to the relevant senior manager...
(13 Aug 2016, 10:06 pm)LeeCalder I rang up a few weeks ago regarding a spillage at the back of 6011 which had been left to become mouldy, and it stunk.I remember the Northern Counties olymians their upstairs window were covered in mould
I rang the customer services, but the bloke for some reason couldn't seem to understand that the bus needed cleaning internally, and everything I said was just responded too with "yeah".
He evidently couldn't care less, and the bus still has the same sh*t at the back of it.
(13 Aug 2016, 10:06 pm)LeeCalder I rang up a few weeks ago regarding a spillage at the back of 6011 which had been left to become mouldy, and it stunk.I remember the Northern Counties olymians their upstairs window were covered in mould
I rang the customer services, but the bloke for some reason couldn't seem to understand that the bus needed cleaning internally, and everything I said was just responded too with "yeah".
He evidently couldn't care less, and the bus still has the same sh*t at the back of it.
(14 Aug 2016, 11:04 am)LeeCalder I have been told to direct complaints to the managing director in the past, if you do not get a decent response off the customer service team. Therefore I will continue to do so.
Oh, and by the way - it's A Level.
(14 Aug 2016, 11:04 am)LeeCalder I have been told to direct complaints to the managing director in the past, if you do not get a decent response off the customer service team. Therefore I will continue to do so.
Oh, and by the way - it's A Level.
I've found Blackhall Mill is a great place to be able to speak with Riverside and Stanley drivers due to the huge overlay, but are there any good places to be able to speak to CLS or other depot's drivers whilst still 'in service'?
(13 Aug 2016, 10:07 pm)L469 YVK Maybe the driver didn't have his or her fare stage programmed correctly (either human or technical error). Was it definitely the same stop? Only think I can think off is that GNE are putting a bit of a levy on top with it being a slightly quick service than the 1. Arriva used to do that with a now defunct well known express service (R.I.P) on the Coast Road with some of the fares from Whitley Bay / Preston Grange areas being more expensive than the usual regular stopping service.
(13 Aug 2016, 10:07 pm)L469 YVK Maybe the driver didn't have his or her fare stage programmed correctly (either human or technical error). Was it definitely the same stop? Only think I can think off is that GNE are putting a bit of a levy on top with it being a slightly quick service than the 1. Arriva used to do that with a now defunct well known express service (R.I.P) on the Coast Road with some of the fares from Whitley Bay / Preston Grange areas being more expensive than the usual regular stopping service.
(14 Aug 2016, 8:47 am)S813 FVK When my dad worked for GNE, he had a sticker (I think other drivers would have had this too) that he stuck on a file which listed most (if not all) of the different ticket types.
He still has the file with the sticker on (albeit a bit worn) but it would be good if they could have something similar now (if they don't already):
(14 Aug 2016, 8:47 am)S813 FVK When my dad worked for GNE, he had a sticker (I think other drivers would have had this too) that he stuck on a file which listed most (if not all) of the different ticket types.
He still has the file with the sticker on (albeit a bit worn) but it would be good if they could have something similar now (if they don't already):
I don't particularly want to write to the MD. They tend to get answered by the same person anyway and the Customer Service Manager would be more useful (then again maybe they're the problem)
It's catch 22. I can't Boycott GNE (unless I drive) because they have a monopoly. So I'll accept the bad service, not bother contacting customer services again and let others know what a poor service it is from the office, that's more damning in my eyes.
Anyway probably going OT, but I really scratch heads at the GNE office seeming to forget they are a service provider and yes they do need to be accountable
Ambassador Anyway probably going OT, but I really scratch heads at the GNE office seeming to forget they are a service provider and yes they do need to be accountable
Ambassador Anyway probably going OT, but I really scratch heads at the GNE office seeming to forget they are a service provider and yes they do need to be accountable
(14 Aug 2016, 7:20 pm)Jamie M They are providing public transport, but this is a private company - they aren't accountable for much if they have no desire to be - which they don't if they have no competition.
It's the same with my broadband provider, it's a truely awful service which slow and unreliable. Since there is no competition and the service works (to some dire extent) they will not operate any changes since I cannot swap to other providers without swapping residence - such is true with monopolies. Morals and ethics don't count for much.
If the business was state owned, then yes, things would be different given it wouldn't just be structured around a savage money making business - it would be a public service business - actually aimed at providing a decent service no matter the turnover.
(14 Aug 2016, 7:20 pm)Jamie M They are providing public transport, but this is a private company - they aren't accountable for much if they have no desire to be - which they don't if they have no competition.
It's the same with my broadband provider, it's a truely awful service which slow and unreliable. Since there is no competition and the service works (to some dire extent) they will not operate any changes since I cannot swap to other providers without swapping residence - such is true with monopolies. Morals and ethics don't count for much.
If the business was state owned, then yes, things would be different given it wouldn't just be structured around a savage money making business - it would be a public service business - actually aimed at providing a decent service no matter the turnover.
(14 Aug 2016, 8:21 pm)V514DFT This is why i miss my childhood where there was a bus to everywhere,Forest Hall(my neighbourhood) had 3 buses to Whitley Bay 343,344,355 and then GNE 323 to North Shields from Killingworth and the 319 to Sunderland,now it has no buses to Whitley Bay(directly anyway)leaving residents no choice but to buy a day ticket for a change from 53 to the 54 or 53 to the 51 or gne 42 then the 11
(14 Aug 2016, 8:21 pm)V514DFT This is why i miss my childhood where there was a bus to everywhere,Forest Hall(my neighbourhood) had 3 buses to Whitley Bay 343,344,355 and then GNE 323 to North Shields from Killingworth and the 319 to Sunderland,now it has no buses to Whitley Bay(directly anyway)leaving residents no choice but to buy a day ticket for a change from 53 to the 54 or 53 to the 51 or gne 42 then the 11
