I don't particularly want to write to the MD. They tend to get answered by the same person anyway and the Customer Service Manager would be more useful (then again maybe they're the problem)
It's catch 22. I can't Boycott GNE (unless I drive) because they have a monopoly. So I'll accept the bad service, not bother contacting customer services again and let others know what a poor service it is from the office, that's more damning in my eyes.
Anyway probably going OT, but I really scratch heads at the GNE office seeming to forget they are a service provider and yes they do need to be accountable
