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Issues with drivers and bus passes

Issues with drivers and bus passes

 
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Adrian



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06 Jan 2018, 9:55 pm #6
(06 Jan 2018, 4:47 pm)Indigo701 Hi Adrien, 
From observation behind the cabin, on both ticketer and the Vixerg machines it’s a simple Yes/No question asking if I’m traveling on my own and I’ve honestly never seen  anything other than the confirm screen.

After the x21 incident, my partner and I went into the Chester Customer Access Point and spoke to the staff, the best advice I got was to post on FB about it And make it public. Do you think it’s worth going to the ENCTS department about this?

Yet it’s only Chester depot where I have had issues, I’ve never had this from Deptford, riverside, Stanley’s or even Percy main. I don’t understand why? 

Genuily thankful for both you and BLM’s response,

That seems like a strange suggestion from the customer access point staff. I'd certainly recommend going direct to the department that manage the ENCTS scheme at Durham, as you will probably get a more sensible answer.

The other alternative would be to contact your ward councillor. They can escalate things within Durham County Council for you, which you may find useful? A list can be found here https://democracy.durham.gov.uk/mgMember...px?FN=WARD&VW=LIST&PIC=0

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Adrian
06 Jan 2018, 9:55 pm #6

(06 Jan 2018, 4:47 pm)Indigo701 Hi Adrien, 
From observation behind the cabin, on both ticketer and the Vixerg machines it’s a simple Yes/No question asking if I’m traveling on my own and I’ve honestly never seen  anything other than the confirm screen.

After the x21 incident, my partner and I went into the Chester Customer Access Point and spoke to the staff, the best advice I got was to post on FB about it And make it public. Do you think it’s worth going to the ENCTS department about this?

Yet it’s only Chester depot where I have had issues, I’ve never had this from Deptford, riverside, Stanley’s or even Percy main. I don’t understand why? 

Genuily thankful for both you and BLM’s response,

That seems like a strange suggestion from the customer access point staff. I'd certainly recommend going direct to the department that manage the ENCTS scheme at Durham, as you will probably get a more sensible answer.

The other alternative would be to contact your ward councillor. They can escalate things within Durham County Council for you, which you may find useful? A list can be found here https://democracy.durham.gov.uk/mgMember...px?FN=WARD&VW=LIST&PIC=0


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Messages In This Thread
Issues with drivers and bus passes - by Indigo701 - 06 Jan 2018, 1:04 pm
RE: Issues with drivers and bus passes - by BusLoverMum - 06 Jan 2018, 3:09 pm
RE: Issues with drivers and bus passes - by Adrian - 06 Jan 2018, 4:09 pm
RE: Issues with drivers and bus passes - by Indigo701 - 06 Jan 2018, 4:47 pm
RE: Issues with drivers and bus passes - by Adrian - 06 Jan 2018, 9:55 pm
RE: Issues with drivers and bus passes - by LVK 404L - 06 Jan 2018, 10:10 pm
RE: Issues with drivers and bus passes - by Andreos1 - 06 Jan 2018, 6:51 pm
RE: Issues with drivers and bus passes - by Indigo701 - 07 Jan 2018, 8:10 am
RE: Issues with drivers and bus passes - by LVK 404L - 07 Jan 2018, 11:23 am
RE: Issues with drivers and bus passes - by Adrian - 07 Jan 2018, 1:03 pm
RE: Issues with drivers and bus passes - by LVK 404L - 07 Jan 2018, 1:35 pm
RE: Issues with drivers and bus passes - by BusLoverMum - 07 Jan 2018, 7:58 pm
RE: Issues with drivers and bus passes - by LVK 404L - 07 Jan 2018, 10:08 pm
RE: Issues with drivers and bus passes - by BusLoverMum - 07 Jan 2018, 10:32 pm
RE: Issues with drivers and bus passes - by RobinHood - 16 Jan 2018, 6:56 pm
Issues with drivers and bus passes - by Mark51953 - 16 Jan 2018, 7:58 pm
Issues with drivers and bus passes - by TEN 6083 - 18 Jan 2018, 6:06 am
RE: Issues with drivers and bus passes - by Multi21 - 21 Jan 2018, 1:57 am
RE: Issues with drivers and bus passes - by Indigo701 - 14 Feb 2018, 10:33 am
RE: Issues with drivers and bus passes - by Multi21 - 16 Feb 2018, 1:05 am