Jamie M
17 Mar 2018, 11:29 am
#138
(17 Mar 2018, 7:00 am)citaro5284 They should have told you a bus was running on time? - never heard that one before
So you were looking at a previous journey the bus was making, if you were well bigger fool you as they will always try to start a service on time.
I was told it was 30 minutes late. The journey I wanted from Gateshead. It was tracking the journey before telling me it was 30 minutes late. The timing board at Gateshead wasn't showing any planned arrivals. Point being, I was told it was running late, and nothing was reported to me that it was now corrected.
Its like if there was an announcement that the train was having severe delays, it would lead you to try and figure out an alternative.
If there was a large delay and the app told me there was a large delay, why couldn't I have been told the delay was no longer and had been resolved? In order to send a bus to newcastle to start on time, somebody had to say about 20 minutes earlier that the bus needed to start on time.
Point being behind this, they have the correct up to date info about what is happening, but I wasn't told or given the up to date info.
A simple fix would be to allow there to be an updates page on a service on the app, with some way of correcting whatever has been corrected. Whether it is fixing delays or delays being formed/what for.
I am by no means annoyed by the service provided, but just some food for thought
