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Dan

Site Administrator

18,123
25 Feb 2014, 4:14 pm #401
Delays on the green line due to a train failure at Brockley Whins.
My Metro carrying two lots of the usual passengers.
Dan
25 Feb 2014, 4:14 pm #401

Delays on the green line due to a train failure at Brockley Whins.
My Metro carrying two lots of the usual passengers.

citaro5284



3,233
25 Feb 2014, 5:42 pm #402
(25 Feb 2014, 4:07 pm)aureolin Link 404 errors for me. Disgrace if true. How can a 50% reduction in fare be justified for one group of people, when others have had rises well above inflation? Can see the feeling on NEB being strongly one sided here...

Link should work below, must want the bus users to make the short fall up with QCS!

http://www.chroniclelive.co.uk/news/nort...ro-6742028
Edited 25 Feb 2014, 5:43 pm by citaro5284.
citaro5284
25 Feb 2014, 5:42 pm #402

(25 Feb 2014, 4:07 pm)aureolin Link 404 errors for me. Disgrace if true. How can a 50% reduction in fare be justified for one group of people, when others have had rises well above inflation? Can see the feeling on NEB being strongly one sided here...

Link should work below, must want the bus users to make the short fall up with QCS!

http://www.chroniclelive.co.uk/news/nort...ro-6742028

Adrian



9,588
25 Feb 2014, 6:14 pm #403
(25 Feb 2014, 5:42 pm)citaro5284 Link should work below, must want the bus users to make the short fall up with QCS!

http://www.chroniclelive.co.uk/news/nort...ro-6742028

Cheers. I quite like their logic: "Metro owner Nexus said the new price reflects the fact that the Metro Gold Cards are much easier to buy and use.". That being said, we can expect all fares to be reduced by over 50% with the introduction of POP? Wink

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Adrian
25 Feb 2014, 6:14 pm #403

(25 Feb 2014, 5:42 pm)citaro5284 Link should work below, must want the bus users to make the short fall up with QCS!

http://www.chroniclelive.co.uk/news/nort...ro-6742028

Cheers. I quite like their logic: "Metro owner Nexus said the new price reflects the fact that the Metro Gold Cards are much easier to buy and use.". That being said, we can expect all fares to be reduced by over 50% with the introduction of POP? Wink


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Chris



135
26 Feb 2014, 12:21 pm #404
(25 Feb 2014, 5:42 pm)citaro5284 Link should work below, must want the bus users to make the short fall up with QCS!

http://www.chroniclelive.co.uk/news/nort...ro-6742028

Thanks - knew I hadn't dreamt it!
Edited 26 Feb 2014, 12:22 pm by Chris.
Chris
26 Feb 2014, 12:21 pm #404

(25 Feb 2014, 5:42 pm)citaro5284 Link should work below, must want the bus users to make the short fall up with QCS!

http://www.chroniclelive.co.uk/news/nort...ro-6742028

Thanks - knew I hadn't dreamt it!

Adrian



9,588
26 Feb 2014, 9:25 pm #405
Now for the figures. By their own admission, through the sales of Gold Cards, Nexus raised:
  • 2010/11 - £1,109,656.00
  • 2011/12 - £1,731,903.00
  • 2012/13 - £1,518,312.00

This gives you a three year average of £1,453,290.33. The reduction from £25.00 to £12.00 is 52%. So the reduction comes at the cost of.... £755,710.97 per annum of lost income?

Can we really afford to to absorb this sort of money? Gateshead Council councillors have been asked to approve a further £15m of cuts? That tells me we can't afford it.

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Adrian
26 Feb 2014, 9:25 pm #405

Now for the figures. By their own admission, through the sales of Gold Cards, Nexus raised:

  • 2010/11 - £1,109,656.00
  • 2011/12 - £1,731,903.00
  • 2012/13 - £1,518,312.00

This gives you a three year average of £1,453,290.33. The reduction from £25.00 to £12.00 is 52%. So the reduction comes at the cost of.... £755,710.97 per annum of lost income?

Can we really afford to to absorb this sort of money? Gateshead Council councillors have been asked to approve a further £15m of cuts? That tells me we can't afford it.


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Andreos1



14,240
26 Feb 2014, 10:09 pm #406
(26 Feb 2014, 9:25 pm)aureolin Now for the figures. By their own admission, through the sales of Gold Cards, Nexus raised:
  • 2010/11 - £1,109,656.00
  • 2011/12 - £1,731,903.00
  • 2012/13 - £1,518,312.00

This gives you a three year average of £1,453,290.33. The reduction from £25.00 to £12.00 is 52%. So the reduction comes at the cost of.... £755,710.97 per annum of lost income?

Can we really afford to to absorb this sort of money? Gateshead Council councillors have been asked to approve a further £15m of cuts? That tells me we can't afford it.

Unless sales rise?

'Illegitimis non carborundum'
Andreos1
26 Feb 2014, 10:09 pm #406

(26 Feb 2014, 9:25 pm)aureolin Now for the figures. By their own admission, through the sales of Gold Cards, Nexus raised:
  • 2010/11 - £1,109,656.00
  • 2011/12 - £1,731,903.00
  • 2012/13 - £1,518,312.00

This gives you a three year average of £1,453,290.33. The reduction from £25.00 to £12.00 is 52%. So the reduction comes at the cost of.... £755,710.97 per annum of lost income?

Can we really afford to to absorb this sort of money? Gateshead Council councillors have been asked to approve a further £15m of cuts? That tells me we can't afford it.

Unless sales rise?


'Illegitimis non carborundum'

Adrian



9,588
26 Feb 2014, 10:10 pm #407
(26 Feb 2014, 10:09 pm)andreos1 Unless sales rise?

It's a big ask and a massive gamble.

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Adrian
26 Feb 2014, 10:10 pm #407

(26 Feb 2014, 10:09 pm)andreos1 Unless sales rise?

It's a big ask and a massive gamble.


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Andreos1



14,240
26 Feb 2014, 10:21 pm #408
(26 Feb 2014, 10:10 pm)aureolin It's a big ask and a massive gamble.

It is, just like a bus operator reducing their fares Wink.

'Illegitimis non carborundum'
Andreos1
26 Feb 2014, 10:21 pm #408

(26 Feb 2014, 10:10 pm)aureolin It's a big ask and a massive gamble.

It is, just like a bus operator reducing their fares Wink.


'Illegitimis non carborundum'

Adrian



9,588
26 Feb 2014, 10:26 pm #409
(26 Feb 2014, 10:21 pm)andreos1 It is, just like a bus operator reducing their fares Wink.

Maybe, but they're not a public body taking a gamble during massive austerity cuts. A commercial bus operator reduces its fares and it just doesn't make as much profit. Customers win and shareholders lose out. If what Nexus are doing fails then it's ultimately the tax payers who lose out.

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Adrian
26 Feb 2014, 10:26 pm #409

(26 Feb 2014, 10:21 pm)andreos1 It is, just like a bus operator reducing their fares Wink.

Maybe, but they're not a public body taking a gamble during massive austerity cuts. A commercial bus operator reduces its fares and it just doesn't make as much profit. Customers win and shareholders lose out. If what Nexus are doing fails then it's ultimately the tax payers who lose out.


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Andreos1



14,240
26 Feb 2014, 10:39 pm #410
(26 Feb 2014, 10:26 pm)aureolin Maybe, but they're not a public body taking a gamble during massive austerity cuts. A commercial bus operator reduces its fares and it just doesn't make as much profit. Customers win and shareholders lose out. If what Nexus are doing fails then it's ultimately the tax payers who lose out.

And if the gamble pays off (like it did when Day Rovers were reduced in price)?

We all know that the commercial operator won't want to see a dip.in year end profits, so will look to raise revenue in other areas if their promotion doesn't work - so passengers in other areas lose out, as the £3.15 fares are rolled out and standardised across even more areas where competition doesn't exist.

'Illegitimis non carborundum'
Andreos1
26 Feb 2014, 10:39 pm #410

(26 Feb 2014, 10:26 pm)aureolin Maybe, but they're not a public body taking a gamble during massive austerity cuts. A commercial bus operator reduces its fares and it just doesn't make as much profit. Customers win and shareholders lose out. If what Nexus are doing fails then it's ultimately the tax payers who lose out.

And if the gamble pays off (like it did when Day Rovers were reduced in price)?

We all know that the commercial operator won't want to see a dip.in year end profits, so will look to raise revenue in other areas if their promotion doesn't work - so passengers in other areas lose out, as the £3.15 fares are rolled out and standardised across even more areas where competition doesn't exist.


'Illegitimis non carborundum'

Adrian



9,588
26 Feb 2014, 10:55 pm #411
(26 Feb 2014, 10:39 pm)andreos1 And if the gamble pays off (like it did when Day Rovers were reduced in price)?

We all know that the commercial operator won't want to see a dip.in year end profits, so will look to raise revenue in other areas if their promotion doesn't work - so passengers in other areas lose out, as the £3.15 fares are rolled out and standardised across even more areas where competition doesn't exist.

If the gamble pays off then they've been very lucky in my opinion. This a case of needing to increase use sales 15%-20%. They need to, in a year, double sales. Anything less is a drop in profit. It's a massive ask for any company never mind Nexus.

This is by no means an attack on Gold Cards, but more so on the level of decrease that has been applied. Even though the percentages were high (about 18% I think?) when they reduced student and young person tickets for 2014, the biggest decrease was no more than £5.00 from the top of my head. The majority of other tickets rose again. Averages:

2011 - 6.5%
2012 - 5.8%
2013 - 4.1%
2014 - 2.5%

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Adrian
26 Feb 2014, 10:55 pm #411

(26 Feb 2014, 10:39 pm)andreos1 And if the gamble pays off (like it did when Day Rovers were reduced in price)?

We all know that the commercial operator won't want to see a dip.in year end profits, so will look to raise revenue in other areas if their promotion doesn't work - so passengers in other areas lose out, as the £3.15 fares are rolled out and standardised across even more areas where competition doesn't exist.

If the gamble pays off then they've been very lucky in my opinion. This a case of needing to increase use sales 15%-20%. They need to, in a year, double sales. Anything less is a drop in profit. It's a massive ask for any company never mind Nexus.

This is by no means an attack on Gold Cards, but more so on the level of decrease that has been applied. Even though the percentages were high (about 18% I think?) when they reduced student and young person tickets for 2014, the biggest decrease was no more than £5.00 from the top of my head. The majority of other tickets rose again. Averages:

2011 - 6.5%
2012 - 5.8%
2013 - 4.1%
2014 - 2.5%


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Chris



135
27 Feb 2014, 1:10 pm #412
(26 Feb 2014, 10:39 pm)andreos1 And if the gamble pays off (like it did when Day Rovers were reduced in price)?

It'll be a bloody miracle!

Students also already get significant discounts, so people who pay full fare are having to cover ever bigger discounts offered elsewhere.

Does anyone know what passenger figures are like for those who do pay full fare?
Edited 27 Feb 2014, 1:15 pm by Chris.
Chris
27 Feb 2014, 1:10 pm #412

(26 Feb 2014, 10:39 pm)andreos1 And if the gamble pays off (like it did when Day Rovers were reduced in price)?

It'll be a bloody miracle!

Students also already get significant discounts, so people who pay full fare are having to cover ever bigger discounts offered elsewhere.

Does anyone know what passenger figures are like for those who do pay full fare?

Adrian



9,588
27 Feb 2014, 1:28 pm #413
(27 Feb 2014, 1:10 pm)Chris It'll be a bloody miracle!

Students also already get significant discounts, so people who pay full fare are having to cover ever bigger discounts offered elsewhere.

Does anyone know what passenger figures are like for those who do pay full fare?

Nope, but FOI is your friend. Smile

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Adrian
27 Feb 2014, 1:28 pm #413

(27 Feb 2014, 1:10 pm)Chris It'll be a bloody miracle!

Students also already get significant discounts, so people who pay full fare are having to cover ever bigger discounts offered elsewhere.

Does anyone know what passenger figures are like for those who do pay full fare?

Nope, but FOI is your friend. Smile


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Chris



135
27 Feb 2014, 1:39 pm #414
Good thinking.

Or I might register with Nexus' forum and pose the question on there - they seem quite open and they've recently answered a couple of FOI-esque questions on other things.

I need to stop myself saying 'And the News' when I say Huw Lewis' name to myself though!
Chris
27 Feb 2014, 1:39 pm #414

Good thinking.

Or I might register with Nexus' forum and pose the question on there - they seem quite open and they've recently answered a couple of FOI-esque questions on other things.

I need to stop myself saying 'And the News' when I say Huw Lewis' name to myself though!

Adrian



9,588
27 Feb 2014, 5:05 pm #415
(27 Feb 2014, 1:39 pm)Chris Good thinking.

Or I might register with Nexus' forum and pose the question on there - they seem quite open and they've recently answered a couple of FOI-esque questions on other things.

I need to stop myself saying 'And the News' when I say Huw Lewis' name to myself though!

I'd say FOI is your best route still as they're then legislated to respond. I've generally got what I've asked for.

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Adrian
27 Feb 2014, 5:05 pm #415

(27 Feb 2014, 1:39 pm)Chris Good thinking.

Or I might register with Nexus' forum and pose the question on there - they seem quite open and they've recently answered a couple of FOI-esque questions on other things.

I need to stop myself saying 'And the News' when I say Huw Lewis' name to myself though!

I'd say FOI is your best route still as they're then legislated to respond. I've generally got what I've asked for.


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Bus_User



101
28 Feb 2014, 10:24 pm #416
(24 Feb 2014, 9:56 pm)Dan You'd assume the person in the wheelchair would have a Gold Card? If he had lost the Gold Card coming home from a hospital appointment or something, then they're going to pounce.
As for the second one - nothing wrong with it as such, but it's the fact that the girl is just a kid... Granted if you let her off once, she'd probably do it again... I just think they take pleasure in doing it though.

And what proof you got of that statement? Also the girl that was fine because assumingly she did not have a valid ticket but should be let off because she is a "kid"... How do you know she is not 16 or over... she looks around 16 too me so hardly a 10 year old and a teenager should know better anyways. Person that is in the wheelchair, how can anyone judge from the photo that the person is actually being fined? And even so, should we really be lenient just because the person has got a disability or is in a wheelchair? If a person got a disability and they assaulted someone, should they get away with it because their disability affected their behaviour? You be setting a dangerous precedent if you did. The guy that is tackled to the ground, is there anything against a anyone using some sort of self defense? for all we know the guy could of been very aggressive and out of control and you don't really want anyone to be behaving like that when you got a drop to the train track nearby! Number 1 priority is your own safety so whilst I'm sure a lot of people would take that photo out of the context and label it as mean inspector and poor guy on the ground, perhaps we should actually see the full incident before we judge either way and that goes for all the photos really.

Checky watch is nothing but fraud and the owner is just one of those lazy folk who feels everything should be free. And if your wondering why Metro Inspectors look miserable etc, then its the same with bus drivers, you have to deal with members of the public which there are some who drives you nuts!

The other simple fact is, BUY A VALID TICKET and you won't have to deal with the inspectors apart from showing them your ticket. Travelling without a ticket is fraud and therefore an offense so anyone travelling without a ticket and gets caught is always pleasing too see.
Bus_User
28 Feb 2014, 10:24 pm #416

(24 Feb 2014, 9:56 pm)Dan You'd assume the person in the wheelchair would have a Gold Card? If he had lost the Gold Card coming home from a hospital appointment or something, then they're going to pounce.
As for the second one - nothing wrong with it as such, but it's the fact that the girl is just a kid... Granted if you let her off once, she'd probably do it again... I just think they take pleasure in doing it though.

And what proof you got of that statement? Also the girl that was fine because assumingly she did not have a valid ticket but should be let off because she is a "kid"... How do you know she is not 16 or over... she looks around 16 too me so hardly a 10 year old and a teenager should know better anyways. Person that is in the wheelchair, how can anyone judge from the photo that the person is actually being fined? And even so, should we really be lenient just because the person has got a disability or is in a wheelchair? If a person got a disability and they assaulted someone, should they get away with it because their disability affected their behaviour? You be setting a dangerous precedent if you did. The guy that is tackled to the ground, is there anything against a anyone using some sort of self defense? for all we know the guy could of been very aggressive and out of control and you don't really want anyone to be behaving like that when you got a drop to the train track nearby! Number 1 priority is your own safety so whilst I'm sure a lot of people would take that photo out of the context and label it as mean inspector and poor guy on the ground, perhaps we should actually see the full incident before we judge either way and that goes for all the photos really.

Checky watch is nothing but fraud and the owner is just one of those lazy folk who feels everything should be free. And if your wondering why Metro Inspectors look miserable etc, then its the same with bus drivers, you have to deal with members of the public which there are some who drives you nuts!

The other simple fact is, BUY A VALID TICKET and you won't have to deal with the inspectors apart from showing them your ticket. Travelling without a ticket is fraud and therefore an offense so anyone travelling without a ticket and gets caught is always pleasing too see.

Dan

Site Administrator

18,123
01 Mar 2014, 7:00 am #417
(28 Feb 2014, 10:24 pm)Bus_User And what proof you got of that statement? Also the girl that was fine because assumingly she did not have a valid ticket but should be let off because she is a "kid"... How do you know she is not 16 or over... she looks around 16 too me so hardly a 10 year old and a teenager should know better anyways. Person that is in the wheelchair, how can anyone judge from the photo that the person is actually being fined? And even so, should we really be lenient just because the person has got a disability or is in a wheelchair? If a person got a disability and they assaulted someone, should they get away with it because their disability affected their behaviour? You be setting a dangerous precedent if you did. The guy that is tackled to the ground, is there anything against a anyone using some sort of self defense? for all we know the guy could of been very aggressive and out of control and you don't really want anyone to be behaving like that when you got a drop to the train track nearby! Number 1 priority is your own safety so whilst I'm sure a lot of people would take that photo out of the context and label it as mean inspector and poor guy on the ground, perhaps we should actually see the full incident before we judge either way and that goes for all the photos really.

Checky watch is nothing but fraud and the owner is just one of those lazy folk who feels everything should be free. And if your wondering why Metro Inspectors look miserable etc, then its the same with bus drivers, you have to deal with members of the public which there are some who drives you nuts!

The other simple fact is, BUY A VALID TICKET and you won't have to deal with the inspectors apart from showing them your ticket. Travelling without a ticket is fraud and therefore an offense so anyone travelling without a ticket and gets caught is always pleasing too see.

Of course I cannot back up my opinions with evidence, but I have given stories and photographs of my experiences whereby Metro Inspectors have seemingly taken pleasure in fining people. I'll not get onto the anecdote of the racist Inspector who had 'no time for pakis' who I came across a year or two ago.

The girl looks like she is in her mid-teens to me, and looks the sort to be Under 16. She may have paid for a ticket every day in her life apart from that day, and it could have been linked to a Metro ticket machine fault (see my stories a few weeks ago where I was not able to purchase a ticket and Customer Services were completely useless), could have been linked to her running onto the Metro for safety as she was being chased, could have simply been down to having no money (whether that's down to being mugged or generally just having no money, you can decide). Given my previous sightings of the bad Metro Inspectors, my judgement of every Metro Inspector has changed. I really don't think the Inspectors would have been understanding, nor do I think they would have let her off if it was her first time offence.

The photograph's caption suggests that the disabled man is being fined, so we have assumed that it is correct. The price for a Gold Card is fairly cheap (£25) and I really don't know many Metro users who do not have one. It's cheaper for them to have one even if they only use the Metro twice a month. This is being reduced even more, as per recent discussions. There is no reason why the disabled man would not have owned one of these cards, and I have assumed that he mustn't have been in possession of one that day. That really could be simply down to the fact he had misplaced it.

Your statements are rather worrying in regards to the man being rugby tackled to the floor. Surely it is equally as important that customers are safe, and not just themselves? You're right though, that is the sort of impression I get from them. There's self-defence and there is clear assault - I'm going with the latter option, with no knowledge of the reasoning behind it, because of how aggressive it appears. That sort of behaviour cannot be condoned and brings the company into disrepute.

Your statement regarding the owner of the "Checky Watch" page is wrong. The owner of the page has quoted to newspapers (which I'm sure I actually mentioned at the time) that he does not want free travel on Metros, he wants cheaper travel on Metros. Is it any wonder that he is requesting just that, when he is your average "buy a single" kind of customer? The price of his ticket has rocketed in recent years to pick up the cost of ticket reductions elsewhere. We can only assume that this will happen again when the cost of the Gold Card is slashed.

Bus drivers may look miserable, but at least they don't practice their rugby skills on customers.
Dan
01 Mar 2014, 7:00 am #417

(28 Feb 2014, 10:24 pm)Bus_User And what proof you got of that statement? Also the girl that was fine because assumingly she did not have a valid ticket but should be let off because she is a "kid"... How do you know she is not 16 or over... she looks around 16 too me so hardly a 10 year old and a teenager should know better anyways. Person that is in the wheelchair, how can anyone judge from the photo that the person is actually being fined? And even so, should we really be lenient just because the person has got a disability or is in a wheelchair? If a person got a disability and they assaulted someone, should they get away with it because their disability affected their behaviour? You be setting a dangerous precedent if you did. The guy that is tackled to the ground, is there anything against a anyone using some sort of self defense? for all we know the guy could of been very aggressive and out of control and you don't really want anyone to be behaving like that when you got a drop to the train track nearby! Number 1 priority is your own safety so whilst I'm sure a lot of people would take that photo out of the context and label it as mean inspector and poor guy on the ground, perhaps we should actually see the full incident before we judge either way and that goes for all the photos really.

Checky watch is nothing but fraud and the owner is just one of those lazy folk who feels everything should be free. And if your wondering why Metro Inspectors look miserable etc, then its the same with bus drivers, you have to deal with members of the public which there are some who drives you nuts!

The other simple fact is, BUY A VALID TICKET and you won't have to deal with the inspectors apart from showing them your ticket. Travelling without a ticket is fraud and therefore an offense so anyone travelling without a ticket and gets caught is always pleasing too see.

Of course I cannot back up my opinions with evidence, but I have given stories and photographs of my experiences whereby Metro Inspectors have seemingly taken pleasure in fining people. I'll not get onto the anecdote of the racist Inspector who had 'no time for pakis' who I came across a year or two ago.

The girl looks like she is in her mid-teens to me, and looks the sort to be Under 16. She may have paid for a ticket every day in her life apart from that day, and it could have been linked to a Metro ticket machine fault (see my stories a few weeks ago where I was not able to purchase a ticket and Customer Services were completely useless), could have been linked to her running onto the Metro for safety as she was being chased, could have simply been down to having no money (whether that's down to being mugged or generally just having no money, you can decide). Given my previous sightings of the bad Metro Inspectors, my judgement of every Metro Inspector has changed. I really don't think the Inspectors would have been understanding, nor do I think they would have let her off if it was her first time offence.

The photograph's caption suggests that the disabled man is being fined, so we have assumed that it is correct. The price for a Gold Card is fairly cheap (£25) and I really don't know many Metro users who do not have one. It's cheaper for them to have one even if they only use the Metro twice a month. This is being reduced even more, as per recent discussions. There is no reason why the disabled man would not have owned one of these cards, and I have assumed that he mustn't have been in possession of one that day. That really could be simply down to the fact he had misplaced it.

Your statements are rather worrying in regards to the man being rugby tackled to the floor. Surely it is equally as important that customers are safe, and not just themselves? You're right though, that is the sort of impression I get from them. There's self-defence and there is clear assault - I'm going with the latter option, with no knowledge of the reasoning behind it, because of how aggressive it appears. That sort of behaviour cannot be condoned and brings the company into disrepute.

Your statement regarding the owner of the "Checky Watch" page is wrong. The owner of the page has quoted to newspapers (which I'm sure I actually mentioned at the time) that he does not want free travel on Metros, he wants cheaper travel on Metros. Is it any wonder that he is requesting just that, when he is your average "buy a single" kind of customer? The price of his ticket has rocketed in recent years to pick up the cost of ticket reductions elsewhere. We can only assume that this will happen again when the cost of the Gold Card is slashed.

Bus drivers may look miserable, but at least they don't practice their rugby skills on customers.

Adrian



9,588
01 Mar 2014, 11:01 am #418
Misplacing a gold card is surely the same as me turning up for a bus without my keycard? Would I be let off or charged the single fare?

I've only had the one problem recently. Was asked by an undercover inspector for my ticket and I refused asking if I could see his ID properly. To which he muttered about "not having time for this" or something. It resulted in me taking a bit longer than necessary to view his ID card in my own hands, and then taking my time to find my ticket. I have to say though the rest have tended to be fine.

On the other hand I could write a book of tales involving bus driver attitude. Everything from racism, to sexism, to attempting to leave a 12 year old lass at Chester, to assaulting a kid who threw snowballs off the bus.

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Adrian
01 Mar 2014, 11:01 am #418

Misplacing a gold card is surely the same as me turning up for a bus without my keycard? Would I be let off or charged the single fare?

I've only had the one problem recently. Was asked by an undercover inspector for my ticket and I refused asking if I could see his ID properly. To which he muttered about "not having time for this" or something. It resulted in me taking a bit longer than necessary to view his ID card in my own hands, and then taking my time to find my ticket. I have to say though the rest have tended to be fine.

On the other hand I could write a book of tales involving bus driver attitude. Everything from racism, to sexism, to attempting to leave a 12 year old lass at Chester, to assaulting a kid who threw snowballs off the bus.


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Dan

Site Administrator

18,123
01 Mar 2014, 11:41 am #419
(01 Mar 2014, 11:01 am)aureolin Misplacing a gold card is surely the same as me turning up for a bus without my keycard? Would I be let off or charged the single fare?

I've only had the one problem recently. Was asked by an undercover inspector for my ticket and I refused asking if I could see his ID properly. To which he muttered about "not having time for this" or something. It resulted in me taking a bit longer than necessary to view his ID card in my own hands, and then taking my time to find my ticket. I have to say though the rest have tended to be fine.

On the other hand I could write a book of tales involving bus driver attitude. Everything from racism, to sexism, to attempting to leave a 12 year old lass at Chester, to assaulting a kid who threw snowballs off the bus.

Good point, but you require your Key Card to board the vehicle. You won't get fined if you don't have it - you have the option of paying the single fare or going back home to find it.

Ultimately, I think it depends on how often you use a form of public transport. I don't use the ferry often and all of my experiences on the ferry have been good. Bus and Metro, I can't say the same.
Dan
01 Mar 2014, 11:41 am #419

(01 Mar 2014, 11:01 am)aureolin Misplacing a gold card is surely the same as me turning up for a bus without my keycard? Would I be let off or charged the single fare?

I've only had the one problem recently. Was asked by an undercover inspector for my ticket and I refused asking if I could see his ID properly. To which he muttered about "not having time for this" or something. It resulted in me taking a bit longer than necessary to view his ID card in my own hands, and then taking my time to find my ticket. I have to say though the rest have tended to be fine.

On the other hand I could write a book of tales involving bus driver attitude. Everything from racism, to sexism, to attempting to leave a 12 year old lass at Chester, to assaulting a kid who threw snowballs off the bus.

Good point, but you require your Key Card to board the vehicle. You won't get fined if you don't have it - you have the option of paying the single fare or going back home to find it.

Ultimately, I think it depends on how often you use a form of public transport. I don't use the ferry often and all of my experiences on the ferry have been good. Bus and Metro, I can't say the same.

Bus_User



101
01 Mar 2014, 11:53 pm #420
(01 Mar 2014, 7:00 am)Dan Of course I cannot back up my opinions with evidence, but I have given stories and photographs of my experiences whereby Metro Inspectors have seemingly taken pleasure in fining people. I'll not get onto the anecdote of the racist Inspector who had 'no time for pakis' who I came across a year or two ago.

The girl looks like she is in her mid-teens to me, and looks the sort to be Under 16. She may have paid for a ticket every day in her life apart from that day, and it could have been linked to a Metro ticket machine fault (see my stories a few weeks ago where I was not able to purchase a ticket and Customer Services were completely useless), could have been linked to her running onto the Metro for safety as she was being chased, could have simply been down to having no money (whether that's down to being mugged or generally just having no money, you can decide). Given my previous sightings of the bad Metro Inspectors, my judgement of every Metro Inspector has changed. I really don't think the Inspectors would have been understanding, nor do I think they would have let her off if it was her first time offence.

The photograph's caption suggests that the disabled man is being fined, so we have assumed that it is correct. The price for a Gold Card is fairly cheap (£25) and I really don't know many Metro users who do not have one. It's cheaper for them to have one even if they only use the Metro twice a month. This is being reduced even more, as per recent discussions. There is no reason why the disabled man would not have owned one of these cards, and I have assumed that he mustn't have been in possession of one that day. That really could be simply down to the fact he had misplaced it.

Your statements are rather worrying in regards to the man being rugby tackled to the floor. Surely it is equally as important that customers are safe, and not just themselves? You're right though, that is the sort of impression I get from them. There's self-defence and there is clear assault - I'm going with the latter option, with no knowledge of the reasoning behind it, because of how aggressive it appears. That sort of behaviour cannot be condoned and brings the company into disrepute.

our statement regarding the owner of the "Checky Watch" page is wrong. The owner of the page has quoted to newspapers (which I'm sure I actually mentioned at the time) that he does not want free travel on Metros, he wants cheaper travel on Metros. Is it any wonder that he is requesting just that, when he is your average "buy a single" kind of customer? The price of his ticket has rocketed in recent years to pick up the cost of ticket reductions elsewhere. We can only assume that this will happen again when the cost of the Gold Card is slashed.

I agree metro inspectors should allow some sort of leniancy if there is a case to be lenient but on the other hand, if you allow one to get away with it, then you got to let them all to get away with it. The excuse of fiddling around looking for your pass then realising to your shock horror it must still be in the house is one where some inspectors can be lenient but it such a common and easy excuse to use that most rightly don't.

The fact you got no idea regarding the photo with the man being "rugby tackled" tells me you can't say its assault and I don't believe for a second Metro Inspectors would assault any passengers for no good reason so self defence or some sort of restraint was being used to try and keep the situation under control. Whether its in their duty to be able to do that I don't know but I'm sure under special circumstances this is allowed aslong its in self defence and they don't go and start hitting the individual in question. Theres a big difference between self defence and assault and I find it astonishing people are accusing someone doing an assault with the only proof is a still photograph but I find those people quite prejudice really.

Metro Inspectors are certainly not Guardian angels but they are not the devils people are painting them to be. Infact tbh, the only people who hates them are more than likely be the people who dodges the system and gets caught. Quite frankly I don't like or hate them, I just show them my ticket and thats that and that would be the case for most people I'm sure if they do the same.

The Metro is expensive but if anyone remember the total chaos when the Metro went on a full day or two on strike will realise Tyne & Wear can't live without it and we should feel fortunate we have a light rail system in place if albeit, its showing signs of age and decline hence the money to modernise the system.
Bus_User
01 Mar 2014, 11:53 pm #420

(01 Mar 2014, 7:00 am)Dan Of course I cannot back up my opinions with evidence, but I have given stories and photographs of my experiences whereby Metro Inspectors have seemingly taken pleasure in fining people. I'll not get onto the anecdote of the racist Inspector who had 'no time for pakis' who I came across a year or two ago.

The girl looks like she is in her mid-teens to me, and looks the sort to be Under 16. She may have paid for a ticket every day in her life apart from that day, and it could have been linked to a Metro ticket machine fault (see my stories a few weeks ago where I was not able to purchase a ticket and Customer Services were completely useless), could have been linked to her running onto the Metro for safety as she was being chased, could have simply been down to having no money (whether that's down to being mugged or generally just having no money, you can decide). Given my previous sightings of the bad Metro Inspectors, my judgement of every Metro Inspector has changed. I really don't think the Inspectors would have been understanding, nor do I think they would have let her off if it was her first time offence.

The photograph's caption suggests that the disabled man is being fined, so we have assumed that it is correct. The price for a Gold Card is fairly cheap (£25) and I really don't know many Metro users who do not have one. It's cheaper for them to have one even if they only use the Metro twice a month. This is being reduced even more, as per recent discussions. There is no reason why the disabled man would not have owned one of these cards, and I have assumed that he mustn't have been in possession of one that day. That really could be simply down to the fact he had misplaced it.

Your statements are rather worrying in regards to the man being rugby tackled to the floor. Surely it is equally as important that customers are safe, and not just themselves? You're right though, that is the sort of impression I get from them. There's self-defence and there is clear assault - I'm going with the latter option, with no knowledge of the reasoning behind it, because of how aggressive it appears. That sort of behaviour cannot be condoned and brings the company into disrepute.

our statement regarding the owner of the "Checky Watch" page is wrong. The owner of the page has quoted to newspapers (which I'm sure I actually mentioned at the time) that he does not want free travel on Metros, he wants cheaper travel on Metros. Is it any wonder that he is requesting just that, when he is your average "buy a single" kind of customer? The price of his ticket has rocketed in recent years to pick up the cost of ticket reductions elsewhere. We can only assume that this will happen again when the cost of the Gold Card is slashed.

I agree metro inspectors should allow some sort of leniancy if there is a case to be lenient but on the other hand, if you allow one to get away with it, then you got to let them all to get away with it. The excuse of fiddling around looking for your pass then realising to your shock horror it must still be in the house is one where some inspectors can be lenient but it such a common and easy excuse to use that most rightly don't.

The fact you got no idea regarding the photo with the man being "rugby tackled" tells me you can't say its assault and I don't believe for a second Metro Inspectors would assault any passengers for no good reason so self defence or some sort of restraint was being used to try and keep the situation under control. Whether its in their duty to be able to do that I don't know but I'm sure under special circumstances this is allowed aslong its in self defence and they don't go and start hitting the individual in question. Theres a big difference between self defence and assault and I find it astonishing people are accusing someone doing an assault with the only proof is a still photograph but I find those people quite prejudice really.

Metro Inspectors are certainly not Guardian angels but they are not the devils people are painting them to be. Infact tbh, the only people who hates them are more than likely be the people who dodges the system and gets caught. Quite frankly I don't like or hate them, I just show them my ticket and thats that and that would be the case for most people I'm sure if they do the same.

The Metro is expensive but if anyone remember the total chaos when the Metro went on a full day or two on strike will realise Tyne & Wear can't live without it and we should feel fortunate we have a light rail system in place if albeit, its showing signs of age and decline hence the money to modernise the system.

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