(12 Jul 2023, 8:47 am)Adrian wrote [ -> ]I have some sympathy with this, as the ticketing knowledge required can be quite extensive in some areas. I once looked at the X12, and I think there were about 15 different combinations of multi-trip products that were on offer, depending on where you were on the route. This is of course on top of the route knowledge you need and the local knowledge you pick up over time.
I recall at one time they used to print handy ticketing guides for drivers? I wonder if this is still a thing?
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It may be extensive, but there's absolutely no way a company the size of the local big 3, should have drivers who don't know the products or tickets on offer.
There are numerous solutions to the problem, including a guide like you mention.
As I said last night, it is up to the operators to sort and resolve. Yet there doesn't seem to be any level of sustained progress or improvement and I see absolutely no reasonable excuse or justifications.
Regardless of that, if I was a driver and in the position of not being provided with adequate information, I'd certainly be doing my homework and ensuring I knew what was accepted and where.
The shrugging the shoulders type of attitudes we see and the 'well they didn't tell me, so why should I know what tickets I can accept' patter, isn't acceptable.
It's as simple as that.
I had a ticket guide (proper folder and everything) and fare charts when I worked at Arriva. Didn't have these at GNE. As a former driver there are far too many tickets (and prices) to remember exactly what each one covers (and then when they rename things, change zones or introduce new ones). God knows how passengers are supposed to get their heads around it. When it came to stuff like transfer tickets I was given a black and white map which was as much use as a chocolate tea pot.
I got the response back today
Good morning
I'm very sorry, the driver should not have said this, as this ticket is valid on this service. So I can trace the driver to ensure this does not happen again, can you confirm which way the service was heading?
Please accept my deepest apology for any inconvenience caused.
(12 Jul 2023, 4:44 pm)morritt89 wrote [ -> ]I had a ticket guide (proper folder and everything) and fare charts when I worked at Arriva.
These are still supplied AFAIK, with zone maps too.
Ticketing information, at least at some depots, is covered comprehensively when learning new (transferred) routes too.
When I worked at Arriva Stockton we sold something stupid like 38 different weekly tickets across our network, as it stretched from Newcastle to Peterlee to Darlo to Whitby… it was impossible to know what was valid where, especially for the more obscure ones!
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I have massive news. This appears to have been fixed. I have a gne explorer and it has now scanned on 4 arriva buses I've been
(21 Oct 2023, 12:14 pm)Aaron21 wrote [ -> ]I have massive news. This appears to have been fixed. I have a gne explorer and it has now scanned on 4 arriva buses I've been
A lot of work going on behind the scenes at GNE/Arriva ready for the TNE day tickets being introduced, which will scan on each others buses.
(21 Oct 2023, 7:42 pm)busmanT wrote [ -> ]A lot of work going on behind the scenes at GNE/Arriva ready for the TNE day tickets being introduced, which will scan on each others buses.
Is there any update to the new ticket
Is this the start of the new TNE ticket?
From arriva:
Service Update Fares & Zone Changes
We are making some changes to our fares and fare zones within the North East from the 5th of November.
For full details please visit
https://bit.ly/3Qcmyg5
[attachment=10578]
[attachment=10579]
(25 Oct 2023, 8:02 pm)durhambusman wrote [ -> ]Is this the start of the new TNE ticket?
From arriva:
Service Update Fares & Zone Changes
We are making some changes to our fares and fare zones within the North East from the 5th of November.
For full details please visit https://bit.ly/3Qcmyg5
I bloody hope so. £9.10 or £12.70 depends what u get is annoying to pay
A frustration of mine..
The quality of information available to the public is all too frequently rather poor.
It appears that the TNE ticket is coming to arriva from 5th November but ( unless arriva have jumped the gun) there is no mention of this on the other major bus operators sites who presumably will be selling the same ticket from the same date?
Even the self appointed king of marketing (GNE) has nothing on its website.
Linked with this Nexus have a link on their website referring to the Scarlet Band Durham park and ride.
https://www.nexus.org.uk/ticket-informat...s-services
I can appreciate if good quality information isn't available that the general public (who aren't really interested in public transport) are deterred from using public transport.
I recently saw a post on Facebook where someone asked a 'how do I get from A to B' type question. Vast majority of respondents gave advice to use Stagecoach services, a few suggested (now withdrawn) arriva services and the odd one suggested a GNE service. Benefit of a stable network?
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(26 Oct 2023, 6:16 am)durhambusman wrote [ -> ]A frustration of mine..
The quality of information available to the public is all too frequently rather poor.
It appears that the TNE ticket is coming to arriva from 5th November but ( unless arriva have jumped the gun) there is no mention of this on the other major bus operators sites who presumably will be selling the same ticket from the same date?
Even the self appointed king of marketing (GNE) has nothing on its website.
Linked with this Nexus have a link on their website referring to the Scarlet Band Durham park and ride.
https://www.nexus.org.uk/ticket-informat...s-services
I can appreciate if good quality information isn't available that the general public (who aren't really interested in public transport) are deterred from using public transport.
I recently saw a post on Facebook where someone asked a 'how do I get from A to B' type question. Vast majority of respondents gave advice to use Stagecoach services, a few suggested (now withdrawn) arriva services and the odd one suggested a GNE service. Benefit of a stable network?
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I suspect Arriva have announced this early as they are also changing their own tickets.
(26 Oct 2023, 8:02 am)busmanT wrote [ -> ]I suspect Arriva have announced this early as they are also changing their own tickets.
That's what I thought.
Are these new tickets only valid on Arriva, Go North East and Stagecoach or will they also be available/valid on A-Line, Gateshead Central Taxis, Hodgsons, Phoenix, Stanley Travel and Weardale?
(26 Oct 2023, 8:09 pm)OrangeArrow49 wrote [ -> ]That's what I thought.
Are these new tickets only valid on Arriva, Go North East and Stagecoach or will they also be available/valid on A-Line, Gateshead Central Taxis, Hodgsons, Phoenix, Stanley Travel and Weardale?
All operators in the TNE area as far as I understand these new tickets - but we’ll have to await the official announcement from TNE about validity. Nothing on their website yet.
I emailed TNE and they have confirmed it all kicks off on November 5th.
"Thank you for your email. We’ll be publishing further information on the new fares next week, but I can confirm that when launched on 5th November the fare will be available from other bus operators in our region as well as from Arriva. We’ll publish details on our website and our social media channels."
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(27 Oct 2023, 11:01 am)durhambusman wrote [ -> ]I emailed TNE and they have confirmed it all kicks off on November 5th.
"Thank you for your email. We’ll be publishing further information on the new fares next week, but I can confirm that when launched on 5th November the fare will be available from other bus operators in our region as well as from Arriva. We’ll publish details on our website and our social media channels."
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Ive never been happier. So long £9 10 and £12 70. Finally
Stagecoach have announced the tickets prices for the 5th November
£6.80 TNE Day Saver (valid on all local buses service throughout T&W Northumberland & County Durham plus metro and ferry)
£6 T&W Day Rover (valid on all local bus metro and ferry services)
£5 Northumberland Day Rover (valid on all local bus service in Northumberland)
£4 Durham Day Rover (valid on all local bus services in County Durham)
Couldn't find anywhere to put this and didn't want to start a new thread - on the question of ticketing how many passes are available??? I've notice from using GCT that a few seem to be showing a QR code to the driver which i assume is a network 1 ticket. Then you have the physical tickets but someone today go on the bus with what looked like a concessionary permit. But it war 915am? I thought these started from 930?
(31 Oct 2023, 10:28 am)Rob44 wrote [ -> ]Couldn't find anywhere to put this and didn't want to start a new thread - on the question of ticketing how many passes are available??? I've notice from using GCT that a few seem to be showing a QR code to the driver which i assume is a network 1 ticket. Then you have the physical tickets but someone today go on the bus with what looked like a concessionary permit. But it war 915am? I thought these started from 930?
There is an all-day concessionary pass available for those who have a disability and either attend college or work more than 15 hours a week, I believe. Because they are 'all-day' obviously means they can be used before 0930.
Also, concessionary pass holders who have either a doctor or hospital appointment and need to travel before 0930 are permitted to do so if they produce a letter/documents showing this to be the case.
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(31 Oct 2023, 10:41 am)MurdnunoC wrote [ -> ]There is an all-day concessionary pass available for those who have a disability and either attend college or work more than 15 hours a week, I believe. Because they are 'all-day' obviously means they can be used before 0930.
Also, concessionary pass holders who have either a doctor or hospital appointment and need to travel before 0930 are permitted to do so if they produce a letter/documents showing this to be the case.
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Thanks - I knew about the doctors letter bit - thats been going for a while. When I used to to do my mams shopping in Gosforth a bloke got on in front of me head to the shops. he had an appointment card so got on for nowt and got off with me in Gosforth. I then got on the bus home about an hour later with him - and he had 3 bags of shopping!!!
I didn't know about that all day concessionary ticket. is that a new thing?
(31 Oct 2023, 11:21 am)Rob44 wrote [ -> ]I didn't know about that all day concessionary ticket. is that a new thing?
No, it's been around as long the concessionary ticket.
It's not just disabled, anyone who has been declined a driving licence (for medical reasons like eyesight/some forms of epilepsy etc) will get one too. If you work more than 15 hours a week or are studying you can get the all day one, you normally need to provide a letter from your employer/college.
https://www.nexus.org.uk/ticket-informat...led-adults
(It's a bit clumsy that Nexus have listed it under Disabled Adults tbh and not very DEI friendly)
Good to see Transport North East marketing the TNE Day Tickets. Shame it's only to around 900 twitter followers, that probably already know what is going on.
Absolutely useless. No doubt they are doing a "soft launch" and the usual suspects will be part of a photo op next week, and then that will be that!
Annoyingly the arriva map is showing the TNE ticket as valid in Hartlepool and Darlington but not in Stanley and Consett.[
attachment=10596]
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(05 Nov 2023, 11:52 am)durhambusman wrote [ -> ]Annoyingly the arriva map is showing the TNE ticket as valid in Hartlepool and Darlington but not in Stanley and Consett.
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Clearly an error.
Looks like you can only buy the 680 ticket at Metro machines. I anly wanted a tyne and wear one for 6 quid but not an option??
(07 Nov 2023, 4:43 pm)Rob44 wrote [ -> ]Looks like you can only buy the 680 ticket at Metro machines. I anly wanted a tyne and wear one for 6 quid but not an option??
You can buy them on the GNE app.
I'll pass on that. I'm just wonder why the tyne and were only one wasn't available??
(07 Nov 2023, 9:33 pm)Rob44 wrote [ -> ]I'll pass on that. I'm just wonder why the tyne and were only one wasn't available??
Exact same thing happened to me today. Asked for a T&W Day Rover and gave me the £9.10 one so god knows what's going on
I've bought the T&W one twice since Sunday and on both occasions the driver has had no issue. The first one confirmed it was the £6 one I wanted, but the second one put it through straight away.
I haven't on this launch, but generally if there's a ticket that is new or that I don't buy often I'll also specify the price just so the driver knows what I'm talking about. Given the amount of tickets they have to sell, and that everyone seems to call them slightly different things, I think stating the price eliminates any potential confusion.
(07 Nov 2023, 11:27 pm)mb134 wrote [ -> ]I've bought the T&W one twice since Sunday and on both occasions the driver has had no issue. The first one confirmed it was the £6 one I wanted, but the second one put it through straight away.
I haven't on this launch, but generally if there's a ticket that is new or that I don't buy often I'll also specify the price just so the driver knows what I'm talking about. Given the amount of tickets they have to sell, and that everyone seems to call them slightly different things, I think stating the price eliminates any potential confusion.
Yes, I love it when people specify "£4.50 dayrider" or "£5.50 dayrider", particularly on the Economics and X24s. I once had someone get on an X24 asked for a "one week", after trying to charge her £2 (thinking she said "one way"), I then charged her for a £12.50 megarider (more muscle memory than anything), it was only after I'd done all that and she'd paid that she specified she wanted the £19 one to go to Newcastle!
And while we're here, if you're getting a single please specify your destination, rather than just saying "2 quid please", it'll clear up a lot of confusion particularly if the service is cut short, or if you are gonna just ask for a £2 single and not say where to, please read the destination board.