(12 Jul 2022, 9:48 pm)Storx There is cancelled 21's but they're doing active regulation, 'supposedly' instead on it but it doesn't seem to be working and there's just numerous boards in a row cancelled.

It's a shame the working together like they were during Covid has just gone out the window and have ticket acceptance between the 6/X12/49/49A/50/X21 and drop boards on the duplicate sections (X21 South of Durham and 21 South of CLS). It won't be popular but it's better than the mess now.

(12 Jul 2022, 9:58 pm)Ambassador I saw. a customer complaining on Facebook about the 25 cancellations and how the 21 escapes. Customer service replied in a weird attempt at reassurance saying there were 21 cancellations even though they aren’t listed. 

So at what point does active regulation and whacking a tweet out not acknowledging cancellations become incompetence and lying, the latter being by far the worst.

(12 Jul 2022, 10:18 pm)F114TML That's shocking for a supposedly hourly and wholly secured service.

Edited this to show the journeys actually running


or if you prefer the non-collapsed version

(12 Jul 2022, 9:42 pm)Andreos1 That's the boards that are running right?

(12 Jul 2022, 11:34 pm)nova347 And I know the 71 does get quite busy and it does have a lot of elderly passengers that aren't on social media and don't know, there's a time where there's no 71 for 3 hours, so elderly people are probably going to wait 3 hours for a bus and especially with how hot it is, they probably won't want to leave the bus stop just incase it comes.

(12 Jul 2022, 10:18 pm)F114TML That's shocking for a supposedly hourly and wholly secured service.

Edited this to show the journeys actually running


or if you prefer the non-collapsed version

(15 Jul 2022, 6:33 pm)Adrian Another two hour commute tonight courtesy of Go North East.

Left the office at 5pm, but the timing of the 50 means I just miss one by the time I get to North Road. So I wait for the 17.39, which doesn't arrive, despite not being on the cancellations list.

Looking at the cancellations list in more detail, I noticed that the 15.53 (actually 15.54) from Shields, which forms the 17.39 from Durham, was listed as terminating at the Galleries.



So someone has known that bus isn't going to turn to pick the return journey up, yet hasn't bothered to add that to the list.

Eventually got the 18.11 to the Galleries, followed by a 15 minute walk.

It's one thing a bus being cancelled, but I'm at a loss at why basic communication is proving so difficult. The way the short notice cancellations are written is about as customer friendly is a brick to the face.

Sent from my SM-G965F using Tapatalk

(16 Jul 2022, 7:24 pm)Jack Gill I've noticed on GNE's twitter there has been quite a few tweets mentioning delays because of 'high passenger numbers'. Is there a main reason for this or are there just a bunch of contributing factors like cancellations and the hot weather?

(16 Jul 2022, 7:24 pm)Jack Gill I've noticed on GNE's twitter there has been quite a few tweets mentioning delays because of 'high passenger numbers'. Is there a main reason for this or are there just a bunch of contributing factors like cancellations and the hot weather?

(16 Jul 2022, 8:29 pm)Adrian Only ones I've noticed are the 2/2A, which is likely down to Kubix being on at Herrington Country Park, and 16.30 71, likely because the previous service didn't run (and it's Solo operated)

(17 Jul 2022, 4:30 pm)Unber43 If I worked this out correctly, there isn't a x1 straight from Peterlee - Newcasatle for 4 hours

(17 Jul 2022, 5:49 pm)MurdnunoC At last, something positive about all these cancellations. Residents of Peterlee and Easington can no longer sneak across the border to more respectable areas, such as Easington Lane.