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+--- Thread: Disruptions and driver shortages (/showthread.php?tid=3532)
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Disruptions. - Dan - 11 Dec 2021
(10 Dec 2021, 11:33 pm)Jimmi What I meant was GNE's printed timetables on their website at least makes no references to the taxibus 239 existing.
The times between both 239's allow connections from one another, its just a pity GNE doesn't make anyone aware of this.
John Crake & Sons Mini Buses Ltd who run the other half of the 239 do show the connections on their timetables on their Facebook page at least
It's a bit like when ANE/GNE run a daytime service commercially but then don't show the evening journeys who are run by another operator (for example GNE running the 86 to Toft Hill on a night and Arriva who do the daytime journeys produce printed timetables not showing this, or at least haven't in the past).
I’m not sure why they should?!
The 239 has no relation to the main Go North East network, it is a Durham County Council secured contract, and is up to them to promote it. Go North East do well to promote the 239 as it is, they’re under no obligation to do so.
Aside from clinging onto history of that being a through bus (used by very very very few people!) I’m not sure why this link would continue to be promoted.
The document you’ve shown there is what came from the county council when the services were split at the request of Go North East following a prolonged period of vandalism and huge cost that wasn’t factored into their contract bid.
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RE: Disruptions. - Andreos1 - 11 Dec 2021
(11 Dec 2021, 3:15 am)Dan I’m not sure why they should?!
The 239 has no relation to the main Go North East network, it is a Durham County Council secured contract, and is up to them to promote it. Go North East do well to promote the 239 as it is, they’re under no obligation to do so.
Aside from clinging onto history of that being a through bus (used by very very very few people!) I’m not sure why this link would continue to be promoted.
The document you’ve shown there is what came from the county council when the services were split at the request of Go North East following a prolonged period of vandalism and huge cost that wasn’t factored into their contract bid.
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Because it's about the passengers perhaps?
Unsure of the difference in promoting non-GNE services to/from Team Valley, but not this or the 86.
I was quite impressed at the work done to include mention of secured services off the Valley (93/94 timetable I think). Can't see why it wouldn't be the case here. Historic or not.
Disruptions. - Dan - 11 Dec 2021
(11 Dec 2021, 8:50 am)Andreos1 Because it's about the passengers perhaps?
Unsure of the difference in promoting non-GNE services to/from Team Valley, but not this or the 86.
I was quite impressed at the work done to include mention of secured services off the Valley (93/94 timetable I think. Can't see why it wouldn't be the case here. Historic or not.
Surely it’s down to Arriva to promote the evening journeys on the 86, in the same way that Go North East promote the evening journeys operated by Gateshead Central Taxis on their daytime services?
I disagree with Go North East being the responsible party for promoting connections to Sedgefield on a service they no longer operate - because they no longer wished to operate it - which also sat completely outside of the main network, and was used by incredibly few people. Again this feels more like an area usually served by Arriva, who would be best promoting this service, if not of course the County Council who procured the service in the first instance.
Agree it was a huge positive for Go North East to further promote services they do not operate to Team Valley - but the huge difference with Team Valley is that the 93/94 are the only services to run through there during the day, and the 92 (for example, whose timetable is included in this guide) operates through areas which are predominantly served by Go North East buses during the day.
It’s also a huge positive to see printed material for services like the 33/33A, and indeed most of the services in areas such as Peterlee and Hexham, where the services are not commercially operated and despite the time, effort and cost of this printed material not being factored into Go North East’s original bid price. I suspect most operators (and businesses in general) wouldn’t incur cost they really don’t need to incur.
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RE: Disruptions. - Andreos1 - 11 Dec 2021
(11 Dec 2021, 9:11 am)Dan Surely it’s down to Arriva to promote the evening journeys on the 86, in the same way that Go North East promote the evening journeys operated by Gateshead Central Taxis on their daytime services?
I disagree with Go North East being the responsible party for promoting connections to Sedgefield on a service they no longer operate - because they no longer wished to operate it - which also sat completely outside of the main network, and was used by incredibly few people. Again this feels more like an area usually served by Arriva, who would be best promoting this service, if not of course the County Council who procured the service in the first instance.
Agree it was a huge positive for Go North East to further promote services they do not operate to Team Valley - but the huge difference with Team Valley is that the 93/94 are the only services to run through there during the day, and the 92 (for example, whose timetable is included in this guide) operates through areas which are predominantly served by Go North East buses during the day.
It’s also a huge positive to see printed material for services like the 33/33A, and indeed most of the services in areas such as Peterlee and Hexham, where the services are not commercially operated and despite the time, effort and cost of this printed material not being factored into Go North East’s original bid price. I suspect most operators (and businesses in general) wouldn’t incur cost they really don’t need to incur.
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What's the potential ROI in promoting these links and connections?
Or is it the mindset that they (points in the direction of ANE) won't, so we won't either?
I don't get why the 93/94 is any different in the bigger scheme of things than the 86 or 239.
The 93/94 are the only option during the day - so it's OK to mention the 92.
The 86 is the only service and 'it's operated by a competitor during the day, we can't mention them at all' mindset, isnt proactive, doesn't promote usage on an evening (when surely you would want that to be the case) for those needing to travel in one direction, but being unaware there's a bus back later in the day. Never mind that it feeds nicely in to the X21.
The same applies to the 239. Because very, very, very few people used it when GNE had the entire portion, doesn't mean it needs to stay like that going forward. The more people who are aware of connections, the greater chance the GNE bit grows.
It's that race to the bottom again.
RE: Disruptions. - Rob44 - 11 Dec 2021
I may have been drunk or dreaming but im sure on one of the big 3;s app when i went to plan a journey it gave me the details for the other company to get me to where i was going. i've just tried the arriva and GNE app and from work the arriva appt want me to walk to low fell for the x12 then get the 44 from haymarket. the GNE app want me to walk up to old durham road and get the x1 then get the Q3 to great park and walk through a field to my destination! Not much help from either company there
RE: Disruptions. - streetdeckfan - 11 Dec 2021
(11 Dec 2021, 11:06 am)Rob44 I may have been drunk or dreaming but im sure on one of the big 3;s app when i went to plan a journey it gave me the details for the other company to get me to where i was going. i've just tried the arriva and GNE app and from work the arriva appt want me to walk to low fell for the x12 then get the 44 from haymarket. the GNE app want me to walk up to old durham road and get the x1 then get the Q3 to great park and walk through a field to my destination! Not much help from either company thereThat was the old GNE journey planner which basically used Google Maps.
To be honest, it was so much better than the absolute shite that they have now.
I don't use the new journey planner because I just don't trust it to connect to even GNE's other services.
Plus, 99% of the time it tells me to make connections in stupid places, like changing at TGI Fridays or Handy Drive Bus Depot instead of at MetroCentre, despite both services being at the MetroCentre ~1 minute after/before
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RE: Disruptions. - Andreos1 - 12 Dec 2021
MG on BBC complaining that processes aren't good enough and other people need to sort out their driver shortage quicker.
https://www.bbc.co.uk/news/uk-england-tyne-59613709
RE: Disruptions. - Rob44 - 12 Dec 2021
(11 Dec 2021, 12:22 pm)streetdeckfan That was the old GNE journey planner which basically used Google Maps.
To be honest, it was so much better than the absolute shite that they have now.
I don't use the new journey planner because I just don't trust it to connect to even GNE's other services.
Plus, 99% of the time it tells me to make connections in stupid places, like changing at TGI Fridays or Handy Drive Bus Depot instead of at MetroCentre, despite both services being at the MetroCentre ~1 minute after/before
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agree the new app isnt great. Espically when the bus is full but the app saying quiet
RE: Disruptions. - 54APhotography - 12 Dec 2021
(12 Dec 2021, 2:25 pm)Andreos1 MG on BBC complaining that processes aren't good enough and other people need to sort out their driver shortage quicker.
https://www.bbc.co.uk/news/uk-england-tyne-59613709
The disputes at the DVLA have caused monumental problems, the MSM seems to skip that fact in most of their stories
Disruptions. - cbma06 - 12 Dec 2021
(12 Dec 2021, 3:47 pm)Rob44 agree the new app isnt great. Espically when the bus is full but the app saying quiet
Isn’t that down to the driver to press a button on the ticket machine for every time the passenger gets on or off the bus?, I’m sure I read on here before
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RE: Disruptions. - Rob44 - 12 Dec 2021
is it? ive noticed the driver pressing the machine a few times even though only one passenger with a concessionary?? pass got on. The app does ask you if the bus is still quite. Ive put replied that it was near full on Saltwell road but by the time it got to market street it was still coming up as quiet even though standing room only?
RE: Disruptions. - DeltaMan - 12 Dec 2021
(12 Dec 2021, 4:47 pm)54APhotography The disputes at the DVLA have caused monumental problems, the MSM seems to skip that fact in most of their storiesThe DVLA are the primary cause of the short term issues faced by operators training new staff. I know for a fact that some companies have up to 50 new starters pencilled in, but they cant process them fast enough due to backlogs. That is just a fact.
Companies dont help themsleves by allowing staff to leave with one weeks notice while it takes up to a month to train a new starter. I don't know any other steady jobs where that would be allowed.
There are obviously wider, structural issues such as what customers think they should pay for a bus service vs what they expect from a bus service vs what drivers want to work (hint hint, mostly early shifts), and thats obviously the next big thing which needs to be tackled as an industry.
RE: Disruptions. - Keeiajs - 12 Dec 2021
(12 Dec 2021, 5:17 pm)cbma06 Isn’t that down to the driver to press a button on the ticket machine for every time the passenger gets on or off the bus?, I’m sure I read on here beforeI don't think so, I was on a X1 trying to get on a Wreckton it had 6 seats left it said it was completely empty on the GNE Website Tracker & App
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RE: Disruptions. - streetdeckfan - 12 Dec 2021
(12 Dec 2021, 5:17 pm)cbma06 Isn’t that down to the driver to press a button on the ticket machine for every time the passenger gets on or off the bus?, I’m sure I read on here before
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The way I understand it is when a ticket is bought or scanned it automatically increases the passenger count by 1 (even with group tickets), and the driver just has to tap the button on the screen when someone alights.
As I'm a nosey bugger, I always look at the screen when I'm waiting to get off, and the passenger count displayed has always been pretty much spot in, give or take 1 or 2.
RE: Disruptions. - Keeiajs - 12 Dec 2021
(12 Dec 2021, 6:45 pm)streetdeckfan The way I understand it is when a ticket is bought or scanned it automatically increases the passenger count by 1 (even with group tickets), and the driver just has to tap the button on the screen when someone alights.In my experience it is normally Washington & Deptford drivers who don't use the screen properly.
As I'm a nosey bugger, I always look at the screen when I'm waiting to get off, and the passenger count displayed has always been pretty much spot in, give or take 1 or 2.
Disruptions. - cbma06 - 12 Dec 2021
(12 Dec 2021, 6:45 pm)streetdeckfan The way I understand it is when a ticket is bought or scanned it automatically increases the passenger count by 1 (even with group tickets), and the driver just has to tap the button on the screen when someone alights.
As I'm a nosey bugger, I always look at the screen when I'm waiting to get off, and the passenger count displayed has always been pretty much spot in, give or take 1 or 2.
I’m sure Dan or one of the GNE drivers on this forum will clarify how it works
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RE: Disruptions. - Andreos1 - 12 Dec 2021
(12 Dec 2021, 4:47 pm)54APhotography The disputes at the DVLA have caused monumental problems, the MSM seems to skip that fact in most of their stories
Day to day management within the operators have led to a high turnover of staff for years and years.
That's been brushed over by the MSM too or turned in to a political football when strike action is brought up.
RE: Disruptions. - NL62WVW - 12 Dec 2021
Regarding the passenger counter on the ticket machines
Family tickets add 3 passengers on IIRC
Same with concessionary carers passes adds 2
The button at bottom is green with the amount of passengers you have on, turns to Amber when nearing full capacity and red when your full
There's a page in options that allows you to add a passenger or alight passengers and also to choose if the wheelchair bay is occupied, it also shows the bus seated and standing capacity
All this can be seen by the staff at Riverside Control and the leading drivers
RE: Disruptions. - 54APhotography - 13 Dec 2021
(12 Dec 2021, 11:12 pm)Andreos1 Day to day management within the operators have led to a high turnover of staff for years and years.Aye, that's true. MSM only interested in negative spin.
That's been brushed over by the MSM too or turned in to a political football when strike action is brought up.
RE: Disruptions. - omnicity4659 - 13 Dec 2021
(12 Dec 2021, 2:25 pm)Andreos1 MG on BBC complaining that processes aren't good enough and other people need to sort out their driver shortage quicker.
https://www.bbc.co.uk/news/uk-england-tyne-59613709
I was told by GNE that the DVLA were sorting out their licence applications within 1-2 weeks, because of a fast-track system they have in place.