(05 Oct 2013, 6:19 pm)Daniel You will all be glad to hear I got a nice table seat on my train back to Newcastle

(05 Oct 2013, 5:42 pm)aureolin Andy Clifford has all but thrown his toys out the pram.


Ben Campbellposted toGo North East
2 hours ago
I bought a 28 day get around to be issued to my card last month which runs out on the 7th. I've just bought another pass to use for this month but it requires 48 hours to activate. Can I use the days that are left off my last purchase since it doesn't run out until the 7th or can you only have one purchase active on your card at a time?
Like ·
Andy Clifford likes this.

Andy Clifford No answer from gne till the FB team open at 10am sunday
about an hour ago · Like

Ben Campbell Thanks Andy
about an hour ago · Like

Andy Clifford It's ok would answer not allowed to
about an hour ago · Like

(05 Oct 2013, 8:46 pm)AdamY The continuation of this exchange is interesting. Andy is certainly not in favour of GNE's tough new stance on self-appointed transport gurus and is noticeably upset about this new direction. Apparently, he has written to GNE's MD to complain about the matter.

(05 Oct 2013, 8:52 pm)citaro5284 I read that also....what a toss pot!

Michelle Parkin What do you mean you're not allowed Andy?
Like · 1 · 9 hours ago

Michelle Parkin Ben you can use it but the driver might be prompted which ticket on your card to use. You can have multiple active tickets and multiple stored tickets.
Like · 1 · 9 hours ago

Ben Campbell Thank you Michelle. Much appreciated!
Like · 2 · 8 hours ago

David Wear Buses Atkinson Michelle, GNE have requested that only they respond to complaints and queries. This was as a result of
numerous complaints and poor customer service as a result of some 'enthusiasts' such as Andy etc responding without correct customer service training and at times, perhaps not deliberately, antagonising customers. Numerous people have been warned and
then banned from posting and I applaud it. I think Mark Ellis in the post above is representative of what is wrong in the public arena, he shouldn't be discussing emails for his employers in an unofficialcapacity
Like · 7 hours ago

Andy Clifford Certain people have been asked not to help or give any advise any more michell
Like · 1 · 6 hours ago

Andy Clifford Kick in teeth the md has been emailed
Like · 1 · 6 hours ago

Michelle Parkin The poor customer service was on the most part provided by GNE themselves. The likes of Andy and Ian were filling in a void seeing as GNE aren't open when their customers want to speak to them.
Like · 3 · 6 hours ago

Andy Clifford Tell them Michelle the message I received bearing in mind they kept on saying how worthwhile my support was and even phoning them I was massively
upset even the drivers have supported our help over the last 3 years. Properly get banned now for this statement.
Like · 6 hours ago

Louise Gray I hope you don't Andy. I must admit I've always valued the help you and Ian have given. You would have probably been of help to me when I messaged them on Friday to complain the driver of the 10 using the route like a Grand Prix. Hope your complaint goes ok xx
Like · 1 · 4 hours ago

(06 Oct 2013, 2:03 am)Andreos1 Here is the rest of the exchange, just incase it gets deleted.
The word 'deluded' comes to mind.
Guess who 'liked' his post?


A kick in the teeth?!

Two sanctamonious tosspots, upsetting passengers and representing a multimillion pound plc are banned and it is a 'kick in the teeth'!
They need to get out more.

(06 Oct 2013, 8:05 am)fozzovmurton I think young Andrew needs to get his priorities right, although I dont know how Mrs Clifford or Ma Clifford will take it that he cant post on GNE, GNE have every right to stop him posting and I would hope the MD just laugh at him...End of the day, done in the right way there is a place for people like Hignett and Clifford on the GNE page if they went about the responses the right way, there is a place for for punter interaction, things like posting service updates and problems before GNE becomes aware of it, but to try and answer customer service query the way they do is wrong and it gives GNE a bad name...

Maybe GNE should make it clear on the page that absolutely Nobody should attempt to deal with Customer Service Queries and adopt a very strict Zero Tolerance to it even it does sound rather draconian

(06 Oct 2013, 10:33 am)aureolin I doubt the MD will actually bother to respond to him. I wrote to him about a month before the ITA meeting on QCS, with a series of questions on the VPA proposal. It was sent recorded so I know it got there, but I'm yet to be given a reply.

(06 Oct 2013, 11:07 am)gtomlinson Likely. I know we were having problems with our corporate key cards on a daily basis. No joy at all from GNE so our Head Office contacted Go Ahead Group HO and within 2 hours the problem was resolved

(06 Oct 2013, 11:08 am)aureolin Should never have to do that. In contrast, I wrote to Peter Huntley once and within a couple of days I received a personal response, along with an offer to come in and talk to him about it.

Ken Kennedy > Go North East 3 hours ago · Hi Go North East. I thought you didn't want people commenting on your wall any more? Myself and others received messages to that effect. Are the rules different on a Sunday because you're not in the office and seemingly don't have access to anything? I also count that you have have answered one post in almost two hours. If that's not a reason to allow others to post answers then I don't know what is. Like 2 people like this. Percy Main you tell em Ken
Like · 3 hours ago

Go North East Dear Mr Kennedy we are very busy this morning and
will look to get through the queries as quickly as possible please be aware we also respond to private messages if you would like to make a complaint please E-mail customer services on customerservices@gonortheast.co.uk
Like · 3 hours ago

Michelle Parkin Sorry wouldn't you be busier if you had to deal with someone complaining that you're busy?
Like · 3 hours ago

Leyland Olympian GNE - fair enough, but please can you also answer
the first part of Ken's post? Why is Stuart Smith for example seemingly being allowed to post replies on here before you do and when other regular posters have been asked to refrain from doing so?
Like · 3 hours ago

Percy Main itys an ope3n forum they can ask you to stop but its up 2 you weather you do
Like · 3 hours ago

Stuart Smith @Leyland - Because they haven't said a word to me on this matter. As far as I'm concerned nothing new has happened. Plus there wasn't a problem with the replies from people like myself, Andy, Ian etc. before the likes of Fyacebuk Polis come along causing friction often trying to start irrelevant arguments, which if you ask me seems to be the reason for this in the first place. (Or at least what I gather from this so far. I am not involved with GNE's requests to stop posting. I have not seen any house rules on this page either, soo...) To conclude my post, why don't they just do the same as the T&W Metro page if the objective is to remove freedom of speech anyway? Lets reference back to Ian's (and sometimes even GNE's response) if its a public forum like an open Facebook wall, it is an open invitation for anyone to comment. If you want to remove that open invitation then close it. Timeline posts for announcements only, and PM system to respond to customer queries.
Like · 2 · 2 hours ago

Leyland Olympian Stuart - thanks, very interesting indeed and all rather
inconsistent behaviour by GNE it would seem! Open forum or not?!
Like · 1 · 2 hours ago

Ken Kennedy > Go North East 3 hours ago · Hi Go North East. I thought you didn't want people commenting on your wall any more? Myself and others received messages to that effect. Are the rules different on a Sunday because you're not in the office and seemingly don't have access to anything? I also count that you have have answered one post in almost two hours. If that's not a reason to allow others to post answers then I don't know what is. Like 2 people like this. Percy Main you tell em Ken
Like · 3 hours ago

Go North East Dear Mr Kennedy we are very busy this morning and
will look to get through the queries as quickly as possible please be aware we also respond to private messages if you would like to make a complaint please E-mail customer services on customerservices@gonortheast.co.uk
Like · 3 hours ago

Michelle Parkin Sorry wouldn't you be busier if you had to deal with someone complaining that you're busy?
Like · 3 hours ago

Leyland Olympian GNE - fair enough, but please can you also answer
the first part of Ken's post? Why is Stuart Smith for example seemingly being allowed to post replies on here before you do and when other regular posters have been asked to refrain from doing so?
Like · 3 hours ago

Percy Main itys an ope3n forum they can ask you to stop but its up 2 you weather you do
Like · 3 hours ago

Stuart Smith @Leyland - Because they haven't said a word to me on this matter. As far as I'm concerned nothing new has happened. Plus there wasn't a problem with the replies from people like myself, Andy, Ian etc. before the likes of Fyacebuk Polis come along causing friction often trying to start irrelevant arguments, which if you ask me seems to be the reason for this in the first place. (Or at least what I gather from this so far. I am not involved with GNE's requests to stop posting. I have not seen any house rules on this page either, soo...) To conclude my post, why don't they just do the same as the T&W Metro page if the objective is to remove freedom of speech anyway? Lets reference back to Ian's (and sometimes even GNE's response) if its a public forum like an open Facebook wall, it is an open invitation for anyone to comment. If you want to remove that open invitation then close it. Timeline posts for announcements only, and PM system to respond to customer queries.
Like · 2 · 2 hours ago

Leyland Olympian Stuart - thanks, very interesting indeed and all rather
inconsistent behaviour by GNE it would seem! Open forum or not?!
Like · 1 · 2 hours ago