(16 Mar 2015, 4:02 pm)Jimmi Well I now finally have my phone, the staff in this branch are incompetent baffons had to speak to head office (again) to try and find out where my phone was, it was there today but we received no phone call from them so we went to the shop and the staff couldn't find it so told him to go look again and it had dropped behind something and then we asked to see the manager to complain about the hell they have put me through and it appears the reason we weren't given a phone call was because there was no number in the system despite us giving them one. So now I'm wondering when the phone ACTUALLY arrived considering it had been dropped behind somewhere and the box looks to be dented too.
I agree with Tommy.
If you're not happy with the service you've received simply cancel. It's their loss not yours.
There should be a 'cooling-off' period stated within your contract - usually it's 14 days. It's unlikely the period has expired in your case so you might be able to cancel without incurring any penalties.
Here's a link to the Citizens Advice website if wish to explore that option further:
http://www.adviceguide.org.uk/scotland/c...ntract.htm
