05 Jan 2016, 6:59 pm
#127
(05 Jan 2016, 6:44 pm)R852 PRG I always find it interesting that only some breakdowns are reported on social media, and then some aren't. I recall once seeing on the Twitter feed, when a customer asked why all breakdowns weren't reported for customer convenience, the response they received was that it simply isn't worth putting them all on Twitter or Facebook. Stagecoach can do this, so it begs the question why Go North East can't.
Suppose the only reason the X46 has been given a mention is that it only runs a couple of times per day, while it might not be worth doing so for the likes of high-frequency services such as the 21.
I can understand not notifying for every bus that's a couple of minutes late, but there shouldn't be that many breakdowns that it becomes a problem to notify customers via social media? Whether it be a 10 minute frequency or an hourly frequency, there's still going to be people waiting for that bus.
