30 Sep 2014, 2:23 pm
#345
(30 Sep 2014, 11:07 am)Sampler2013 Dan can I just add that I work with the said driver and he did not actually refuse the said child and he walked away on his own he cannot grab the child and force him to board the bus and no they don't currently have a social media policy and if you have a problem with the driver why don't you contact him directly as you have obviously seen his post yourself and he will explain exactly what happened like he told me instead of putting it on a forum for all to see as surely you are aware that you can also get done for posting what you have as false accusations many thanks
Sampler2013, would you mind sending me a PM with reasoning as to why you have reported my post as 'inappropriate content'? As an administrator of this website, I assisted in the creation of the forum's rules, and I can't think of which rule I appear to have broken with my post above... Thanks in advance.
It is a shame that Gateshead Central Taxis does not have a Social Media policy, especially when most, if not all, of the company's bus operations, are secured by a third party (and the company is therefore representing these third parties).
I'd argue that if a company has a Social Media policy in place, employees are less likely to publish unwarranted posts on the public domain. As a customer, I don't wish to learn that an employee is in trouble with his/her boss. However, it would mean that those responsible for creating this policy would have to practice what they preach...
I do not have a problem with the driver - indeed I'm not particularly clued up on who he is - but I know a few of his former colleagues are less than impressed with his alleged actions as of late, and this information is being published on the public domain for all to see. In addition to the previous complaint, it would seem that the Gateshead Central Taxis employee in question has been accused of recently driving past one of his former colleagues' wives, who was intending to travel and was consequently late for work. Thankfully, all of these complaints are being reported to Nexus Customer Services by those who were affected by this driver's alleged actions, and Nexus is undertaking an investigation with Gateshead Central Taxis' Operation Manager. If what is said is true, which the driver is unlikely to admit to one of his fellow colleagues (as an outsider, his alleged actions do seem rather petty), Nexus will expect that the company will take the appropriate action, as a negative representation of the party who is securing the service isn't particularly good!
I do feel somewhat obliged to have a positive spin to what is, by and large, a negative post... By no means can I tar all of Gateshead Central Taxis' employees with the same brush as I have painted this picture with. To enthusiasts, a large number of the company's employees are well-mannered and friendly. It's very nice to see drivers giving photographers a friendly wave, and even permitting them to enter their depot to take photographs. It's just disappointing to see a company - who is clearly making an attempt to grow into a rather prosperous business in the industry - making bad choices which impact on the customer.
One thing I must say about you... At least you were a bit more civilised than Busman1!
