13 Aug 2016, 12:01 pm
#275
(12 Aug 2016, 11:07 pm)Venturego Tickets may just be far too complex for drivers and customers at large. I have traveled through many European metropolitan areas, where in the main multi modal tickets are issued throughout the area/or a zonal fare scheme is imposed, albeit across all modes of transport within the area.
Contact less payment bank cards are now becoming more accepted with maximum daily fare caps guaranteed,
Example: From just outside Nexus area (e.g. Burnopfield) it's impossible to buy an affordable fare for Newcastle Airport - Actually is more expensive than a taxi ! - as GNE don't serve the Airport, although illustrated on Buzz fare zone map. Transfare expensive for return journey.
Fares should be simple to understand not only for regular users, but also for occasional travellers and visitors to the region.
I would also go further and propose a strong regional Corporate Branding with discreet sub-branding for key routes, only if necessary to be more customers friendly.
A regional brand/logo across all modes of transport accepting multi-modal tickets would also be helpful to customers visiting the area (n.b. Geneva, Berlin, London, Paris etc...) whether it be Nexus, NECA, LA7 or something New?
Should this not be an opportunity for GNE and other operators to exploit?
Can I suggest using ex Nat Express coaches for truly express services from Teeside to Newcastle, then onward journey to Airport, while connecting with local services in Newcastle with provision to use onward tickets to the Airport. Could be at slight premium / with luggage?
Coaches were a common use in 70's for premium express services with limited stops connecting with local services point of connection e.g. Newcastle to / from Teesside (X1 Northern/United joint service), Consett to/from Sunderland (X6 Northern / sometimes SDO - Sunderland District Omnibus), Lanchester/ Greencroft to Ashington/Newbiggin (X30 Northern /United joint service)
Also seasonal Express Coach services to Scarborough via Whitby.
Thoughts?!
The issue with tickets has been discussed in the ANE thread previously. They have serious ticket option overkill, particularly on longer routes!
Regardless who the operator is, there is something wrong when passengers are explaining to drivers about what is and isn't accepted on a route.
'Illegitimis non carborundum'
