(21 Dec 2016, 10:58 pm)Ambassador Your pass should have been a reduced rate if it makes you feel better.What makes this particularly hard is the amount of counsils involved in the regulation.
GNEs policy is just greedy and unnecessary. The responses on Facebook have been appalling, usual rank awful customer service. I'd genuinely like to know if the MD can look at those responses and be happy and proud of his staff and the direction they work under. I've worked at many FTSE companies, way bigger than Go Ahead and seen Customer Service Directors hauled over coals and arse kicked for better service than GNE give.
Still, monopoly, they can do what they want. If only we had a regulator with some teeth on ticketing issues.
(21 Dec 2016, 10:58 pm)Ambassador Your pass should have been a reduced rate if it makes you feel better.What makes this particularly hard is the amount of counsils involved in the regulation.
GNEs policy is just greedy and unnecessary. The responses on Facebook have been appalling, usual rank awful customer service. I'd genuinely like to know if the MD can look at those responses and be happy and proud of his staff and the direction they work under. I've worked at many FTSE companies, way bigger than Go Ahead and seen Customer Service Directors hauled over coals and arse kicked for better service than GNE give.
Still, monopoly, they can do what they want. If only we had a regulator with some teeth on ticketing issues.