22 Feb 2018, 10:40 pm
#189
(22 Feb 2018, 10:25 pm)LeeCalder Can they though? They point blank refused too send a timetable for the indiGo Washington to my grandad, because he contacted them via email they claimed he could just download a copy.
He’s 80. Not the most tech savvy.
Very poor customer service indeed.
GNE employee posts that paper timetables can be requested from the company on a public forum, yet customer is told no by another GNE employee when asking for one.
Appreciate that customer service advisors do not get it right all of the time, but its such a vague query that whoever was replying to messages that day would have probably had to check with others before responding, given an indication that more than 1 member of the team did not know the answer.
