LNER (Formerly Virgin Trains East Coast & East Coast)
LNER (Formerly Virgin Trains East Coast & East Coast)
(11 Aug 2016, 1:04 pm)Andreos1 GNER, NX and now VTEC have all reportedly struggled (or are struggling) on the route and have demonstrated cutting back in several key areas, such as call-centre staff, rewards programmes, complain about open access operators and bids etc. We now see VTEC wanting to cut back on front line staff.
Yet EC somehow managed to operate, make a healthy profit and hit performance targets...
It's like a poisoned chalice to the private sector.
(11 Aug 2016, 1:04 pm)Andreos1 GNER, NX and now VTEC have all reportedly struggled (or are struggling) on the route and have demonstrated cutting back in several key areas, such as call-centre staff, rewards programmes, complain about open access operators and bids etc. We now see VTEC wanting to cut back on front line staff.
Yet EC somehow managed to operate, make a healthy profit and hit performance targets...
It's like a poisoned chalice to the private sector.