(06 Jan 2020, 12:44 am)OrangeArrow49 The bus will never compete with the car, a taxi or app-based service like Uber. Buses have their place, but are not true competition, and they never will be.
Customer service is poor on Stagecoach and outstanding on GNE in my experience, broadly speaking. However there has been good customer service on Stagecoach and poor customer service on GNE. GNE customer service is good on social media and live chat as far I know. Arriva has a reputation for poor customer service, but I never use Arriva so won't comment too much. Gateshead Central Taxis has terrible customer service and Stanley Travel has outstanding customer service. Customer service is clearly inconsistent within the companies, and the industry. There is work to be done for certain. Buses will never be perfect, and will never be the best way to commute.
(06 Jan 2020, 12:44 am)OrangeArrow49 The bus will never compete with the car, a taxi or app-based service like Uber. Buses have their place, but are not true competition, and they never will be.
Customer service is poor on Stagecoach and outstanding on GNE in my experience, broadly speaking. However there has been good customer service on Stagecoach and poor customer service on GNE. GNE customer service is good on social media and live chat as far I know. Arriva has a reputation for poor customer service, but I never use Arriva so won't comment too much. Gateshead Central Taxis has terrible customer service and Stanley Travel has outstanding customer service. Customer service is clearly inconsistent within the companies, and the industry. There is work to be done for certain. Buses will never be perfect, and will never be the best way to commute.