Northern (Arriva Rail North)
Northern (Arriva Rail North)
A member of staff has just handed out a form to those who didn't board/alight at Sunderland so that they can claim for a refund.
I believe I overheard something about passengers having to change trains at some point soon also, though I'm not sure on that one.
EDIT: Make that 1hr 20m... Something happened to the previous one too.