New service X11
New service X11
(24 Aug 2021, 11:45 am)mb134 2 hours is an awful long time to be waiting, especially when the dupe is only coming from a depot 20 minutes down the road. It was announced to be leaving the depot at 10:22, so I do wonder how it took around 40 minutes longer than Google's estimate to get there?
I understand that there are likely only a handful of drivers route learned on the service and they're likely covering other work given the shortage at the moment, but over the peak summer months you'd think at least one would be kept reasonably local - or a more supervisory member of staff would take it.
From a passenger POV, I think I'd be willing to wait an hour. Anymore and I'd firstly be disappointed in the time lost in Scarborough/Whitby, but also less likely to use it again in the future.
), if this runs next season, I hope there's a more robust operational plan to ensure the availability of a replacement vehicle in a timely manner. Maybe insisting on advance ticket purchases is one way to do that, but also (and I think Andreos1 suggested this before) look at the live sales data on the day and get out of the traps faster if need be. (24 Aug 2021, 11:45 am)mb134 2 hours is an awful long time to be waiting, especially when the dupe is only coming from a depot 20 minutes down the road. It was announced to be leaving the depot at 10:22, so I do wonder how it took around 40 minutes longer than Google's estimate to get there?
I understand that there are likely only a handful of drivers route learned on the service and they're likely covering other work given the shortage at the moment, but over the peak summer months you'd think at least one would be kept reasonably local - or a more supervisory member of staff would take it.
From a passenger POV, I think I'd be willing to wait an hour. Anymore and I'd firstly be disappointed in the time lost in Scarborough/Whitby, but also less likely to use it again in the future.
), if this runs next season, I hope there's a more robust operational plan to ensure the availability of a replacement vehicle in a timely manner. Maybe insisting on advance ticket purchases is one way to do that, but also (and I think Andreos1 suggested this before) look at the live sales data on the day and get out of the traps faster if need be.
