Disruptions and driver shortages
Disruptions and driver shortages
(10 Dec 2021, 5:50 pm)Adrian Where is that advertised? If I wasn't an enthusiast, how would I know that?
The lack of customer focus is shocking at times.
I'd agree about advertising onward connections better. You shouldn't have to have a good understanding of the bus network to use it. It's beyond me why we don't advertise the 21/X21 connections at Chester-le-Street for the 8/78 for example, or the 27/X9/X10 at Heworth for services into Newcastle, instead leaving people to think that the Metro is the only game in town.
We'll see what the BSIP has to offer in this respect, and hopefully not more of the same.
(10 Dec 2021, 5:50 pm)Adrian Where is that advertised? If I wasn't an enthusiast, how would I know that?
The lack of customer focus is shocking at times.
I'd agree about advertising onward connections better. You shouldn't have to have a good understanding of the bus network to use it. It's beyond me why we don't advertise the 21/X21 connections at Chester-le-Street for the 8/78 for example, or the 27/X9/X10 at Heworth for services into Newcastle, instead leaving people to think that the Metro is the only game in town.
We'll see what the BSIP has to offer in this respect, and hopefully not more of the same.