(04 Oct 2021, 11:35 am)stagecoachbusdepot X-lines: don't drive, get stranded.
(04 Oct 2021, 11:35 am)stagecoachbusdepot X-lines: don't drive, get stranded.
(04 Oct 2021, 11:38 am)Dan Hilarious.It's 2021 that's what happens now and it's annoying to see tbh
Ironic that operators are working closely with one another through NEbus currently and Go North East has the lowest amount of lost mileage between the three major operators, and are leading the way in terms of passenger communications - yet Go North East gets the most backlash because they are the most honest.
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(04 Oct 2021, 11:38 am)Dan Hilarious.It's 2021 that's what happens now and it's annoying to see tbh
Ironic that operators are working closely with one another through NEbus currently and Go North East has the lowest amount of lost mileage between the three major operators, and are leading the way in terms of passenger communications - yet Go North East gets the most backlash because they are the most honest.
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(04 Oct 2021, 9:00 am)Wybus This is not great in today's short notice cancellationsYes especially when they say in the information that they will try not to cancel consecutive journeys. Two on the bounce obviously isn't great but three...
X-lines X30 | X31:
From Newcastle: 07:45, 10:15, 10:35, 10:55, 14:35, 16:00, 16:40.
From Stanley: 07:10, 08:34, 10:39, 10:59, 11:20, 15:22, 16:47, 17:30, 19:15, 19:55.
Three consecutive departures meaning no service from 9:55 to 11:15
(04 Oct 2021, 9:00 am)Wybus This is not great in today's short notice cancellationsYes especially when they say in the information that they will try not to cancel consecutive journeys. Two on the bounce obviously isn't great but three...
X-lines X30 | X31:
From Newcastle: 07:45, 10:15, 10:35, 10:55, 14:35, 16:00, 16:40.
From Stanley: 07:10, 08:34, 10:39, 10:59, 11:20, 15:22, 16:47, 17:30, 19:15, 19:55.
Three consecutive departures meaning no service from 9:55 to 11:15
(04 Oct 2021, 2:02 pm)big mac Yes especially when they say in the information that they will try not to cancel consecutive journeys. Two on the bounce obviously isn't great but three...
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(04 Oct 2021, 2:02 pm)big mac Yes especially when they say in the information that they will try not to cancel consecutive journeys. Two on the bounce obviously isn't great but three...
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(04 Oct 2021, 2:45 pm)Dan Three demonstrates the world we’re living in currently, and is only known about because of the open and honest communications from the company published the night prior to allow customers to make alternative arrangements for their planned journeys?
I’m sure every effort was made not to cancel consecutive journeys - but staff may not be willing (or be able to, in terms of driving hours and legal rest) to swap shifts from the one they’ve been rostered, or it may have resulted in something even more significant being cancelled (ie a first or last bus).
There was a report elsewhere on the forum that one of Gateshead Central Taxis’ Nexus-secured contracts did not operate AT ALL one day last week, presumably due to similar issues being faced.
During a national labour shortage (affecting not just the bus industry!), every effort is being made to avoid disruption. A labour shortage in the public transport industry is of course much more inconvenient than a labour shortage in retail, or in fast food for example (where all products mightn’t be available or customers may have to wait longer than normal).
Arriva and Stagecoach are suffering similar issues, albeit on a much wider scale, but I’m yet to see any discussion about their cancelled journeys?
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(04 Oct 2021, 2:45 pm)Dan Three demonstrates the world we’re living in currently, and is only known about because of the open and honest communications from the company published the night prior to allow customers to make alternative arrangements for their planned journeys?
I’m sure every effort was made not to cancel consecutive journeys - but staff may not be willing (or be able to, in terms of driving hours and legal rest) to swap shifts from the one they’ve been rostered, or it may have resulted in something even more significant being cancelled (ie a first or last bus).
There was a report elsewhere on the forum that one of Gateshead Central Taxis’ Nexus-secured contracts did not operate AT ALL one day last week, presumably due to similar issues being faced.
During a national labour shortage (affecting not just the bus industry!), every effort is being made to avoid disruption. A labour shortage in the public transport industry is of course much more inconvenient than a labour shortage in retail, or in fast food for example (where all products mightn’t be available or customers may have to wait longer than normal).
Arriva and Stagecoach are suffering similar issues, albeit on a much wider scale, but I’m yet to see any discussion about their cancelled journeys?
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(04 Oct 2021, 2:45 pm)Dan Three demonstrates the world we’re living in currently, and is only known about because of the open and honest communications from the company published the night prior to allow customers to make alternative arrangements for their planned journeys?
I’m sure every effort was made not to cancel consecutive journeys - but staff may not be willing (or be able to, in terms of driving hours and legal rest) to swap shifts from the one they’ve been rostered, or it may have resulted in something even more significant being cancelled (ie a first or last bus).
There was a report elsewhere on the forum that one of Gateshead Central Taxis’ Nexus-secured contracts did not operate AT ALL one day last week, presumably due to similar issues being faced.
During a national labour shortage (affecting not just the bus industry!), every effort is being made to avoid disruption. A labour shortage in the public transport industry is of course much more inconvenient than a labour shortage in retail, or in fast food for example (where all products mightn’t be available or customers may have to wait longer than normal).
Arriva and Stagecoach are suffering similar issues, albeit on a much wider scale, but I’m yet to see any discussion about their cancelled journeys?
Sent from my iPhone using Tapatalk
(04 Oct 2021, 2:45 pm)Dan Three demonstrates the world we’re living in currently, and is only known about because of the open and honest communications from the company published the night prior to allow customers to make alternative arrangements for their planned journeys?
I’m sure every effort was made not to cancel consecutive journeys - but staff may not be willing (or be able to, in terms of driving hours and legal rest) to swap shifts from the one they’ve been rostered, or it may have resulted in something even more significant being cancelled (ie a first or last bus).
There was a report elsewhere on the forum that one of Gateshead Central Taxis’ Nexus-secured contracts did not operate AT ALL one day last week, presumably due to similar issues being faced.
During a national labour shortage (affecting not just the bus industry!), every effort is being made to avoid disruption. A labour shortage in the public transport industry is of course much more inconvenient than a labour shortage in retail, or in fast food for example (where all products mightn’t be available or customers may have to wait longer than normal).
Arriva and Stagecoach are suffering similar issues, albeit on a much wider scale, but I’m yet to see any discussion about their cancelled journeys?
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again tin hat on as this is a close subject to some members and their employers but devils advocate here.
I’m Go North East. I’m well run. My PR team are a bit lacking but in all, I’m well run by MG.
I run a campaign saying better than ever…then I follow that up with a glossy X Lines campaign.
I then through not fault of my own cancel a load of services including a lot on my shiny new well advertised X Lines route however, I knew this was coming. Now either my ops team ain’t talking to my commercial team or someone is making bad calls or being ignored.
Do I put my hands up and say, yeah, bad PR move should have thought this through, you know, like my operations director tweeting about all our great North run resource during resource related service cuts or do I point at other operators who haven’t run high profile campaigns and kept their head down?
for every marketing win for go north east…genuinely not sure how the marketing team or agency are still in a job, it’s horrible advice.
(04 Oct 2021, 10:39 pm)Ambassador again tin hat on as this is a close subject to some members and their employers but devils advocate here.
I’m Go North East. I’m well run. My PR team are a bit lacking but in all, I’m well run by MG.
I run a campaign saying better than ever…then I follow that up with a glossy X Lines campaign.
I then through not fault of my own cancel a load of services including a lot on my shiny new well advertised X Lines route however, I knew this was coming. Now either my ops team ain’t talking to my commercial team or someone is making bad calls or being ignored.
Do I put my hands up and say, yeah, bad PR move should have thought this through, you know, like my operations director tweeting about all our great North run resource during resource related service cuts or do I point at other operators who haven’t run high profile campaigns and kept their head down?
for every marketing win for go north east…genuinely not sure how the marketing team or agency are still in a job, it’s horrible advice.
(04 Oct 2021, 10:39 pm)Ambassador again tin hat on as this is a close subject to some members and their employers but devils advocate here.
I’m Go North East. I’m well run. My PR team are a bit lacking but in all, I’m well run by MG.
I run a campaign saying better than ever…then I follow that up with a glossy X Lines campaign.
I then through not fault of my own cancel a load of services including a lot on my shiny new well advertised X Lines route however, I knew this was coming. Now either my ops team ain’t talking to my commercial team or someone is making bad calls or being ignored.
Do I put my hands up and say, yeah, bad PR move should have thought this through, you know, like my operations director tweeting about all our great North run resource during resource related service cuts or do I point at other operators who haven’t run high profile campaigns and kept their head down?
for every marketing win for go north east…genuinely not sure how the marketing team or agency are still in a job, it’s horrible advice.
(04 Oct 2021, 10:39 pm)Ambassador again tin hat on as this is a close subject to some members and their employers but devils advocate here.
I’m Go North East. I’m well run. My PR team are a bit lacking but in all, I’m well run by MG.
I run a campaign saying better than ever…then I follow that up with a glossy X Lines campaign.
I then through not fault of my own cancel a load of services including a lot on my shiny new well advertised X Lines route however, I knew this was coming. Now either my ops team ain’t talking to my commercial team or someone is making bad calls or being ignored.
Do I put my hands up and say, yeah, bad PR move should have thought this through, you know, like my operations director tweeting about all our great North run resource during resource related service cuts or do I point at other operators who haven’t run high profile campaigns and kept their head down?
for every marketing win for go north east…genuinely not sure how the marketing team or agency are still in a job, it’s horrible advice.
(04 Oct 2021, 10:39 pm)Ambassador again tin hat on as this is a close subject to some members and their employers but devils advocate here.
I’m Go North East. I’m well run. My PR team are a bit lacking but in all, I’m well run by MG.
I run a campaign saying better than ever…then I follow that up with a glossy X Lines campaign.
I then through not fault of my own cancel a load of services including a lot on my shiny new well advertised X Lines route however, I knew this was coming. Now either my ops team ain’t talking to my commercial team or someone is making bad calls or being ignored.
Do I put my hands up and say, yeah, bad PR move should have thought this through, you know, like my operations director tweeting about all our great North run resource during resource related service cuts or do I point at other operators who haven’t run high profile campaigns and kept their head down?
for every marketing win for go north east…genuinely not sure how the marketing team or agency are still in a job, it’s horrible advice.
(05 Oct 2021, 8:30 am)Andreos1 I think what got me, was the alleged 'I'm alright Jack' mentality within GNE. Or at least from certain individuals within the organisation and their army of sycophants. I mean fans. Fans! That's the word. Fans.
Almost an arrogance that they were OK, other companies were struggling and it was far from acceptable for them to struggle - but Super GNE would step in and save the day if needed.
Then karma (?) came and bit them on the bum.
(05 Oct 2021, 8:30 am)Andreos1 I think what got me, was the alleged 'I'm alright Jack' mentality within GNE. Or at least from certain individuals within the organisation and their army of sycophants. I mean fans. Fans! That's the word. Fans.
Almost an arrogance that they were OK, other companies were struggling and it was far from acceptable for them to struggle - but Super GNE would step in and save the day if needed.
Then karma (?) came and bit them on the bum.
(05 Oct 2021, 8:54 am)Dan I’m not sure I’ve seen any of the alleged ‘arrogance’ that is being mooted here? Could you provide some examples, please?
You could argue that there’s been some mutual back-patting among operators within the NEbus group, showing how brilliantly things can work with better collaboration, but I’m not sure this has ever stemmed into ‘arrogance’ as you claim.
As enthusiasts on this forum, we have seen a lot of criticism of Gateshead Central Taxis, who have had a staff shortage that long pre-dated the current national labour shortage. We, as enthusiasts and indeed as customers too (in some cases), were critical of this, and recognised that customers deserved better.
We’re seeing similar levels of criticism for Go North East now - some of it justified, perhaps not all. Peter quite succinctly made that point above.
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(05 Oct 2021, 8:54 am)Dan I’m not sure I’ve seen any of the alleged ‘arrogance’ that is being mooted here? Could you provide some examples, please?
You could argue that there’s been some mutual back-patting among operators within the NEbus group, showing how brilliantly things can work with better collaboration, but I’m not sure this has ever stemmed into ‘arrogance’ as you claim.
As enthusiasts on this forum, we have seen a lot of criticism of Gateshead Central Taxis, who have had a staff shortage that long pre-dated the current national labour shortage. We, as enthusiasts and indeed as customers too (in some cases), were critical of this, and recognised that customers deserved better.
We’re seeing similar levels of criticism for Go North East now - some of it justified, perhaps not all. Peter quite succinctly made that point above.
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(05 Oct 2021, 9:21 am)Andreos1 We all know the industry has had traditionally high attrition levels. It has done for years.
You just need to look at the driver training fleet, open days and recruitment events held by GNE. If attrition was low - it could be argued that those events wouldn't be needed and the training fleet wouldn't be as hard pushed as they have been.
(05 Oct 2021, 9:21 am)Andreos1 We all know the industry has had traditionally high attrition levels. It has done for years.
You just need to look at the driver training fleet, open days and recruitment events held by GNE. If attrition was low - it could be argued that those events wouldn't be needed and the training fleet wouldn't be as hard pushed as they have been.
“Student brands Go North East a 'waste of time' following weeks of delays”:
https://www.chroniclelive.co.uk/news/nor...ssion=true
(12 Oct 2021, 9:25 am)ne14ne1 “Student brands Go North East a 'waste of time' following weeks of delays”:There's nothing that can be done. There's a shortage. Didn't see this much complain when Arriva had shortage back in February/March. You try to tell people There's gonna be cancellation to service and look what happens. Your (the bus company) made out to be the bad person
https://www.chroniclelive.co.uk/news/nor...ssion=true
(12 Oct 2021, 9:25 am)ne14ne1 “Student brands Go North East a 'waste of time' following weeks of delays”:There's nothing that can be done. There's a shortage. Didn't see this much complain when Arriva had shortage back in February/March. You try to tell people There's gonna be cancellation to service and look what happens. Your (the bus company) made out to be the bad person
https://www.chroniclelive.co.uk/news/nor...ssion=true
(12 Oct 2021, 9:41 am)Train8261 There's nothing that can be done. There's a shortage. Didn't see this much complain when Arriva had shortage back in February/March. You try to tell people There's gonna be cancellation to service and look what happens. Your (the bus company) made out to be the bad person
(12 Oct 2021, 9:41 am)Train8261 There's nothing that can be done. There's a shortage. Didn't see this much complain when Arriva had shortage back in February/March. You try to tell people There's gonna be cancellation to service and look what happens. Your (the bus company) made out to be the bad person
(12 Oct 2021, 10:03 am)Andreos1 Poor management, low pay, naff conditions and an industry which has traditionally had high turnover.But the public don't seem to understand. They want it handed to them on a silver plate. I swear half of them have ethier forgotten or just breeze past that we had a pandemic
Nobody could have predicted the pandemic, but they could have done so much more to ensure that staff turnover was lower prior to it and that drivers didn't move on.
Remember, this is an industry which is down sizing on a regular basis. Routes are consolidated, fleets are made smaller - but recruitment events are held, training fleets are out on the road and pushed to the limits. Those recruitment and events and training fleets wouldn't need to exist if the staff turnover was low.
Operators have been caught with their pants down during the pandemic and haven't been able to stem the usual flow of leavers, with new recruits.
It's as simple as that.
(12 Oct 2021, 10:03 am)Andreos1 Poor management, low pay, naff conditions and an industry which has traditionally had high turnover.But the public don't seem to understand. They want it handed to them on a silver plate. I swear half of them have ethier forgotten or just breeze past that we had a pandemic
Nobody could have predicted the pandemic, but they could have done so much more to ensure that staff turnover was lower prior to it and that drivers didn't move on.
Remember, this is an industry which is down sizing on a regular basis. Routes are consolidated, fleets are made smaller - but recruitment events are held, training fleets are out on the road and pushed to the limits. Those recruitment and events and training fleets wouldn't need to exist if the staff turnover was low.
Operators have been caught with their pants down during the pandemic and haven't been able to stem the usual flow of leavers, with new recruits.
It's as simple as that.
(12 Oct 2021, 10:03 am)Andreos1 Poor management, low pay, naff conditions and an industry which has traditionally had high turnover.
Nobody could have predicted the pandemic, but they could have done so much more to ensure that staff turnover was lower prior to it and that drivers didn't move on.
Remember, this is an industry which is down sizing on a regular basis. Routes are consolidated, fleets are made smaller - but recruitment events are held, training fleets are out on the road and pushed to the limits. Those recruitment and events and training fleets wouldn't need to exist if the staff turnover was low.
Operators have been caught with their pants down during the pandemic and haven't been able to stem the usual flow of leavers, with new recruits.
It's as simple as that.
(12 Oct 2021, 10:03 am)Andreos1 Poor management, low pay, naff conditions and an industry which has traditionally had high turnover.
Nobody could have predicted the pandemic, but they could have done so much more to ensure that staff turnover was lower prior to it and that drivers didn't move on.
Remember, this is an industry which is down sizing on a regular basis. Routes are consolidated, fleets are made smaller - but recruitment events are held, training fleets are out on the road and pushed to the limits. Those recruitment and events and training fleets wouldn't need to exist if the staff turnover was low.
Operators have been caught with their pants down during the pandemic and haven't been able to stem the usual flow of leavers, with new recruits.
It's as simple as that.
(12 Oct 2021, 10:09 am)Train8261 But the public don't seem to understand. They want it handed to them on a silver plate. I swear half of them have ethier forgotten or just breeze past that we had a pandemicThey want the service advertised and that they're paying. That's not expecting it 'handed to them on a silver plate'
(12 Oct 2021, 10:09 am)Train8261 But the public don't seem to understand. They want it handed to them on a silver plate. I swear half of them have ethier forgotten or just breeze past that we had a pandemicThey want the service advertised and that they're paying. That's not expecting it 'handed to them on a silver plate'
(12 Oct 2021, 10:13 am)Adrian They want the service advertised and that they're paying. That's not expecting it 'handed to them on a silver plate'I'm saying there's people out there still complaining about it even when there given days notice. The fact is the public don't understand how bad its hit business. How many complaining did you see to Arriva when they were hit with driver shortages. Go North East are at least telling people there's gonna be service cancellations. Is any other services doing this. (Possibly not thay I've seen) yet go North East are hit with complain left right and centre.
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(12 Oct 2021, 10:13 am)Adrian They want the service advertised and that they're paying. That's not expecting it 'handed to them on a silver plate'I'm saying there's people out there still complaining about it even when there given days notice. The fact is the public don't understand how bad its hit business. How many complaining did you see to Arriva when they were hit with driver shortages. Go North East are at least telling people there's gonna be service cancellations. Is any other services doing this. (Possibly not thay I've seen) yet go North East are hit with complain left right and centre.
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(12 Oct 2021, 10:18 am)Train8261 I'm saying there's people out there still complaining about it even when there given days notice. The fact is the public don't understand how bad its hit business. How many complaining did you see to Arriva when they were hit with driver shortages. Go North East are at least telling people there's gonna be service cancellations. Is any other services doing this. (Possibly not thay I've seen) yet go North East are hit with complain left right and centre.Its not about one single operator. Its the industry as a whole, as I've said in my post.
I mean Go North East this year alone have been hit by the media a ton of times. (Pay to drivers, Cancel of service, Service changes) you name it
(12 Oct 2021, 10:18 am)Train8261 I'm saying there's people out there still complaining about it even when there given days notice. The fact is the public don't understand how bad its hit business. How many complaining did you see to Arriva when they were hit with driver shortages. Go North East are at least telling people there's gonna be service cancellations. Is any other services doing this. (Possibly not thay I've seen) yet go North East are hit with complain left right and centre.Its not about one single operator. Its the industry as a whole, as I've said in my post.
I mean Go North East this year alone have been hit by the media a ton of times. (Pay to drivers, Cancel of service, Service changes) you name it