(04 Oct 2021, 2:45 pm)Dan Three demonstrates the world we’re living in currently, and is only known about because of the open and honest communications from the company published the night prior to allow customers to make alternative arrangements for their planned journeys?
I’m sure every effort was made not to cancel consecutive journeys - but staff may not be willing (or be able to, in terms of driving hours and legal rest) to swap shifts from the one they’ve been rostered, or it may have resulted in something even more significant being cancelled (ie a first or last bus).
There was a report elsewhere on the forum that one of Gateshead Central Taxis’ Nexus-secured contracts did not operate AT ALL one day last week, presumably due to similar issues being faced.
During a national labour shortage (affecting not just the bus industry!), every effort is being made to avoid disruption. A labour shortage in the public transport industry is of course much more inconvenient than a labour shortage in retail, or in fast food for example (where all products mightn’t be available or customers may have to wait longer than normal).
Arriva and Stagecoach are suffering similar issues, albeit on a much wider scale, but I’m yet to see any discussion about their cancelled journeys?
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I happen to agree it’s somewhat unfair that GNE get a small amount of backlash when other operators could be accused of hiding how many journeys aren’t running right now. However, does that mitigate the fact three consecutive X30’s have been cancelled? No not all. Everyday Jane isn’t going to know or care about the complexity of this, all they’ll see is no X30 buses for more than hour meanwhile a couple of X1 leave, a handful of 21s leave etc. It looks a little short sighted. But as you point out I hope and expect every effort was done too avoid that but perhaps wasn’t possible. As for this forum the initial poster seem to be just making an observation and then a tongue in cheek comment. I certainly didn’t think it was overly critical. Overall social media seems to be largely positive towards GNE and people seem to be taking the cancellations in their stride. I’m not sure if drivers on the roads are facing a tougher job?
