14 Oct 2021, 10:52 pm
#61
(12 Oct 2021, 7:54 pm)Keeiajs Yeah everyone has the right to complain, but it is ignorance not looking at the website I understand Arriva/SC when they don't tell you the services. But when they are on the website, and for a bus to be late through peak times is not common especially with the 50 going on the A19 during rush hour aswell. GNE offer somewhere to look to see your services, and the ignorance in this current climate with DVLA.
Where's the signs at the bus stops telling them to look at the website? What about those without Internet access? Most bus stop timetables advise customers to call the the operator, but they're only there 9-5 Mon-Fri, despite most bus operations being active around 20 hours of the day.
Oh and the DVLA didn't create high attrition rates at just about every operator, so I'm not sure what the current climate is there. As Andreos1 posted a few days ago, this is an industry-wide problem that has existed for far too long, and no one has bothered to deal with it.
(12 Oct 2021, 11:56 pm)L469 YVK Cancelling last buses should be an absolute no no with passengers either given alternative means or common section of route covered by another service with unique parts picked up further down the line.
Agreed. I'd like to see NEBus come up with a collective guarantee to 'get you home' on this one. It's the ethical thing to do and it's something that will instil confidence in customers using those services.
