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Go North East | Sunday timetables all weekend

Go North East | Sunday timetables all weekend

 
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Storx



4,578
21 Jan 2022, 11:56 am #121
(21 Jan 2022, 11:05 am)Adrian Haven't seen any Washington and Deptford cancellations posted for a couple of days now, but I notice that the Sunday timetables are still down as being applicable on a Saturday for services out of those depots. 

I wonder if we're expecting a sudden spike of sickness over the weekend, or whether we'll start to see normal service resume?

n.b. most cancellations today are for Consett and Riverside. Although Consett are running a Sunday timetable on some services, Riverside are sticking with a normal Saturday timetable as far as I can see.

Could imagine it will be harder to fill gaps with overtime on a weekend. Mon - Fri it's easier, Saturday people tend to be busier ie at the football in either Sunderland or Newcastle and they won't be working.

Be interesting to see if there's a flip with the depots who are generally Sunderland supporters being worse than the Newcastle depots this weekend since it's the first time Newcastle haven't been playing at home for a few weeks.

Edit: It's scheduled to go back to normal from the 30/01/2022 see https://www.nexus.org.uk/bus/timetables?tid=All - Under the 9, 20 etc.
Storx
21 Jan 2022, 11:56 am #121

(21 Jan 2022, 11:05 am)Adrian Haven't seen any Washington and Deptford cancellations posted for a couple of days now, but I notice that the Sunday timetables are still down as being applicable on a Saturday for services out of those depots. 

I wonder if we're expecting a sudden spike of sickness over the weekend, or whether we'll start to see normal service resume?

n.b. most cancellations today are for Consett and Riverside. Although Consett are running a Sunday timetable on some services, Riverside are sticking with a normal Saturday timetable as far as I can see.

Could imagine it will be harder to fill gaps with overtime on a weekend. Mon - Fri it's easier, Saturday people tend to be busier ie at the football in either Sunderland or Newcastle and they won't be working.

Be interesting to see if there's a flip with the depots who are generally Sunderland supporters being worse than the Newcastle depots this weekend since it's the first time Newcastle haven't been playing at home for a few weeks.

Edit: It's scheduled to go back to normal from the 30/01/2022 see https://www.nexus.org.uk/bus/timetables?tid=All - Under the 9, 20 etc.

Omega54



290
21 Jan 2022, 1:30 pm #122
(21 Jan 2022, 11:56 am)Storx Could imagine it will be harder to fill gaps with overtime on a weekend. Mon - Fri it's easier, Saturday people tend to be busier ie at the football in either Sunderland or Newcastle and they won't be working.

Be interesting to see if there's a flip with the depots who are generally Sunderland supporters being worse than the Newcastle depots this weekend since it's the first time Newcastle haven't been playing at home for a few weeks.

Edit: It's scheduled to go back to normal from the 30/01/2022 see https://www.nexus.org.uk/bus/timetables?tid=All - Under the 9, 20 etc.
Don't see the X1/61/60/82 etc.
Omega54
21 Jan 2022, 1:30 pm #122

(21 Jan 2022, 11:56 am)Storx Could imagine it will be harder to fill gaps with overtime on a weekend. Mon - Fri it's easier, Saturday people tend to be busier ie at the football in either Sunderland or Newcastle and they won't be working.

Be interesting to see if there's a flip with the depots who are generally Sunderland supporters being worse than the Newcastle depots this weekend since it's the first time Newcastle haven't been playing at home for a few weeks.

Edit: It's scheduled to go back to normal from the 30/01/2022 see https://www.nexus.org.uk/bus/timetables?tid=All - Under the 9, 20 etc.
Don't see the X1/61/60/82 etc.

Storx



4,578
21 Jan 2022, 1:38 pm #123
(21 Jan 2022, 1:30 pm)Omega54 Don't see the X1/61/60/82 etc.

X1 is definitely there - https://www.nexus.org.uk/sites/default/f...300122.pdf (The new timetable comes in from the same date).

The 60/61 is there aswell - https://www.nexus.org.uk/bus/timetables?tid=21&title=60%2F61
Storx
21 Jan 2022, 1:38 pm #123

(21 Jan 2022, 1:30 pm)Omega54 Don't see the X1/61/60/82 etc.

X1 is definitely there - https://www.nexus.org.uk/sites/default/f...300122.pdf (The new timetable comes in from the same date).

The 60/61 is there aswell - https://www.nexus.org.uk/bus/timetables?tid=21&title=60%2F61

Omega54



290
21 Jan 2022, 1:44 pm #124
(21 Jan 2022, 1:38 pm)Storx X1 is definitely there - https://www.nexus.org.uk/sites/default/f...300122.pdf (The new timetable comes in from the same date).

The 60/61 is there aswell - https://www.nexus.org.uk/bus/timetables?tid=21&title=60%2F61
82 is aswell, they just weren't under the mains section on the website they have to be searched individually which is probs annoying/people don't actually think of it (like me).
Omega54
21 Jan 2022, 1:44 pm #124

(21 Jan 2022, 1:38 pm)Storx X1 is definitely there - https://www.nexus.org.uk/sites/default/f...300122.pdf (The new timetable comes in from the same date).

The 60/61 is there aswell - https://www.nexus.org.uk/bus/timetables?tid=21&title=60%2F61
82 is aswell, they just weren't under the mains section on the website they have to be searched individually which is probs annoying/people don't actually think of it (like me).

22 Jan 2022, 12:14 pm #125
Solo's on 39s packed and standing. Given the number of Streetlite parked at Deptford, you would have thought some sense would prevail running Sunday services on a Saturday
54APhotography
22 Jan 2022, 12:14 pm #125

Solo's on 39s packed and standing. Given the number of Streetlite parked at Deptford, you would have thought some sense would prevail running Sunday services on a Saturday

Omega54



290
22 Jan 2022, 12:38 pm #126
(22 Jan 2022, 12:14 pm)54APhotography Solo's on 39s packed and standing. Given the number of Streetlite parked at Deptford, you would have thought some sense would prevail running Sunday services on a Saturday
I would argue same with the 20, or atleast every other one.
Omega54
22 Jan 2022, 12:38 pm #126

(22 Jan 2022, 12:14 pm)54APhotography Solo's on 39s packed and standing. Given the number of Streetlite parked at Deptford, you would have thought some sense would prevail running Sunday services on a Saturday
I would argue same with the 20, or atleast every other one.

22 Jan 2022, 12:44 pm #127
(22 Jan 2022, 12:38 pm)Omega54 I would argue same with the 20, or atleast every other one.

And there's a home match on. Listening to the elderly passengers they really are fuming, I'm guessing there's nobody (nexus) willing to talk to people at Park Lane, réaction today is very bad.
54APhotography
22 Jan 2022, 12:44 pm #127

(22 Jan 2022, 12:38 pm)Omega54 I would argue same with the 20, or atleast every other one.

And there's a home match on. Listening to the elderly passengers they really are fuming, I'm guessing there's nobody (nexus) willing to talk to people at Park Lane, réaction today is very bad.

Omega54



290
22 Jan 2022, 1:02 pm #128
(22 Jan 2022, 12:44 pm)54APhotography And there's a home match on. Listening to the elderly passengers they really are fuming, I'm guessing there's nobody (nexus) willing to talk to people at Park Lane, réaction today is very bad.
Really, there should have been a lot more thought into allocations. 

The one day there isn't a streetlite on the 39/A. The one day.
Omega54
22 Jan 2022, 1:02 pm #128

(22 Jan 2022, 12:44 pm)54APhotography And there's a home match on. Listening to the elderly passengers they really are fuming, I'm guessing there's nobody (nexus) willing to talk to people at Park Lane, réaction today is very bad.
Really, there should have been a lot more thought into allocations. 

The one day there isn't a streetlite on the 39/A. The one day.

Omega54



290
22 Jan 2022, 1:30 pm #129
So the 78 which is everyhour, has been cancelled 13:00 from Sunderland to Consett. 


Also there was a "Hygiene Incident" on the 65, anyone know?
Omega54
22 Jan 2022, 1:30 pm #129

So the 78 which is everyhour, has been cancelled 13:00 from Sunderland to Consett. 


Also there was a "Hygiene Incident" on the 65, anyone know?

Dan

Site Administrator

18,116
22 Jan 2022, 1:55 pm #130
(22 Jan 2022, 12:14 pm)54APhotography Solo's on 39s packed and standing. Given the number of Streetlite parked at Deptford, you would have thought some sense would prevail running Sunday services on a Saturday


Streetlites should be allocated, not Solos.


Sent from my iPhone using Tapatalk
Dan
22 Jan 2022, 1:55 pm #130

(22 Jan 2022, 12:14 pm)54APhotography Solo's on 39s packed and standing. Given the number of Streetlite parked at Deptford, you would have thought some sense would prevail running Sunday services on a Saturday


Streetlites should be allocated, not Solos.


Sent from my iPhone using Tapatalk

22 Jan 2022, 2:07 pm #131
(22 Jan 2022, 1:55 pm)Dan Streetlites should be allocated, not Solos.


Sent from my iPhone using Tapatalk
The old folk are moaning about not having the phones the youngsters have.. Mind I noticed a distinct lack of help at Park Lane. Gave several timetable info which placated them, but where are the Nexus wallies that jump out whenever a camera is pointed.....
54APhotography
22 Jan 2022, 2:07 pm #131

(22 Jan 2022, 1:55 pm)Dan Streetlites should be allocated, not Solos.


Sent from my iPhone using Tapatalk
The old folk are moaning about not having the phones the youngsters have.. Mind I noticed a distinct lack of help at Park Lane. Gave several timetable info which placated them, but where are the Nexus wallies that jump out whenever a camera is pointed.....

Ambassador



1,854
22 Jan 2022, 4:19 pm #132
(22 Jan 2022, 2:07 pm)54APhotography The old folk are moaning about not having the phones the youngsters have.. Mind I noticed a distinct lack of help at Park Lane. Gave several timetable info which placated them, but where are the Nexus wallies that jump out whenever a camera is pointed.....
I don’t see why it’s the responsibility of a public body to support a private companies decision to cut its routes 

Get GNE bods out the office to do it

Wistfully stuck in the 90s
Ambassador
22 Jan 2022, 4:19 pm #132

(22 Jan 2022, 2:07 pm)54APhotography The old folk are moaning about not having the phones the youngsters have.. Mind I noticed a distinct lack of help at Park Lane. Gave several timetable info which placated them, but where are the Nexus wallies that jump out whenever a camera is pointed.....
I don’t see why it’s the responsibility of a public body to support a private companies decision to cut its routes 

Get GNE bods out the office to do it


Wistfully stuck in the 90s

Storx



4,578
22 Jan 2022, 5:24 pm #133
Well played GNE for having Streetlites on the 20 every 30 mins on a match day. Then they wonder why people aren't using buses.

#buildingbackbetter #busesfullandpassengersstuckinsunderland
Storx
22 Jan 2022, 5:24 pm #133

Well played GNE for having Streetlites on the 20 every 30 mins on a match day. Then they wonder why people aren't using buses.

#buildingbackbetter #busesfullandpassengersstuckinsunderland

22 Jan 2022, 5:45 pm #134
(22 Jan 2022, 4:19 pm)Ambassador I don’t see why it’s the responsibility of a public body to support a private companies decision to cut its routes 

Get GNE bods out the office to do it
Nexus staff the Interchange, it is the staff on hand's responsibility to engage with customers and pass on any changes or information which would assist. Nexus soon spout about who is in charge of their wind tunnel of a tip of an interchange, but bugger off when joe public are not happy..
54APhotography
22 Jan 2022, 5:45 pm #134

(22 Jan 2022, 4:19 pm)Ambassador I don’t see why it’s the responsibility of a public body to support a private companies decision to cut its routes 

Get GNE bods out the office to do it
Nexus staff the Interchange, it is the staff on hand's responsibility to engage with customers and pass on any changes or information which would assist. Nexus soon spout about who is in charge of their wind tunnel of a tip of an interchange, but bugger off when joe public are not happy..

Adrian



9,583
22 Jan 2022, 5:57 pm #135
(22 Jan 2022, 12:14 pm)54APhotography Solo's on 39s packed and standing. Given the number of Streetlite parked at Deptford, you would have thought some sense would prevail running Sunday services on a Saturday
(22 Jan 2022, 12:44 pm)54APhotography And there's a home match on. Listening to the elderly passengers they really are fuming, I'm guessing there's nobody (nexus) willing to talk to people at Park Lane, réaction today is very bad.

Looks like a full PVR of Solos too. If its been planned Streetlites, as Dan suggests above, it makes you wonder how many people have ignored the fact the wrong bus is out and that there's a football match on... it's not exactly a big secret in a small City Centre like Sunderland. 

Someone posted this banner from the website onto Facebook... due to our decision to reduce service frequency today, you'll have to wait even longer than what's in a Sunday timetable. What happened to "congestion busting buses"?  Confused

[Image: 272301535_147439044374639_41411721812214...e=61F19FB9] 

(22 Jan 2022, 1:30 pm)Omega54 Also there was a "Hygiene Incident" on the 65, anyone know?

More to the point, why do you need to know?!

(22 Jan 2022, 4:19 pm)Ambassador I don’t see why it’s the responsibility of a public body to support a private companies decision to cut its routes 

Get GNE bods out the office to do it

I agree. If the operator is happy to leave people high and dry, I don't know why a public body should step in.

I know they've made clear that they're running these timetables on a temporary basis "in light of ongoing staffing challenges", but it should have been seen as vital that a customer service presence is available across all channels. Nobody in bus stations, no one on the phone and no one covering Social Media. Customers are being left high and dry.

Forum Moderator | Find NEB on facebook
Adrian
22 Jan 2022, 5:57 pm #135

(22 Jan 2022, 12:14 pm)54APhotography Solo's on 39s packed and standing. Given the number of Streetlite parked at Deptford, you would have thought some sense would prevail running Sunday services on a Saturday
(22 Jan 2022, 12:44 pm)54APhotography And there's a home match on. Listening to the elderly passengers they really are fuming, I'm guessing there's nobody (nexus) willing to talk to people at Park Lane, réaction today is very bad.

Looks like a full PVR of Solos too. If its been planned Streetlites, as Dan suggests above, it makes you wonder how many people have ignored the fact the wrong bus is out and that there's a football match on... it's not exactly a big secret in a small City Centre like Sunderland. 

Someone posted this banner from the website onto Facebook... due to our decision to reduce service frequency today, you'll have to wait even longer than what's in a Sunday timetable. What happened to "congestion busting buses"?  Confused

[Image: 272301535_147439044374639_41411721812214...e=61F19FB9] 

(22 Jan 2022, 1:30 pm)Omega54 Also there was a "Hygiene Incident" on the 65, anyone know?

More to the point, why do you need to know?!

(22 Jan 2022, 4:19 pm)Ambassador I don’t see why it’s the responsibility of a public body to support a private companies decision to cut its routes 

Get GNE bods out the office to do it

I agree. If the operator is happy to leave people high and dry, I don't know why a public body should step in.

I know they've made clear that they're running these timetables on a temporary basis "in light of ongoing staffing challenges", but it should have been seen as vital that a customer service presence is available across all channels. Nobody in bus stations, no one on the phone and no one covering Social Media. Customers are being left high and dry.


Forum Moderator | Find NEB on facebook

Jimmi



10,970
22 Jan 2022, 7:19 pm #136
(22 Jan 2022, 5:57 pm)Adrian Looks like a full PVR of Solos too. If its been planned Streetlites, as Dan suggests above, it makes you wonder how many people have ignored the fact the wrong bus is out and that there's a football match on... it's not exactly a big secret in a small City Centre like Sunderland. 

Someone posted this banner from the website onto Facebook... due to our decision to reduce service frequency today, you'll have to wait even longer than what's in a Sunday timetable. What happened to "congestion busting buses"?  Confused

[Image: 272301535_147439044374639_41411721812214...e=61F19FB9] 


More to the point, why do you need to know?!


I agree. If the operator is happy to leave people high and dry, I don't know why a public body should step in.

I know they've made clear that they're running these timetables on a temporary basis "in light of ongoing staffing challenges", but it should have been seen as vital that a customer service presence is available across all channels. Nobody in bus stations, no one on the phone and no one covering Social Media. Customers are being left high and dry.
That's the other issue with running Sunday timetables, the services are expected to keep to time on a timetable designed in mind with less traffic being on the road and likely is having to stop more frequently and for longer at stops falling behind the schedule and causing delays.
Jimmi
22 Jan 2022, 7:19 pm #136

(22 Jan 2022, 5:57 pm)Adrian Looks like a full PVR of Solos too. If its been planned Streetlites, as Dan suggests above, it makes you wonder how many people have ignored the fact the wrong bus is out and that there's a football match on... it's not exactly a big secret in a small City Centre like Sunderland. 

Someone posted this banner from the website onto Facebook... due to our decision to reduce service frequency today, you'll have to wait even longer than what's in a Sunday timetable. What happened to "congestion busting buses"?  Confused

[Image: 272301535_147439044374639_41411721812214...e=61F19FB9] 


More to the point, why do you need to know?!


I agree. If the operator is happy to leave people high and dry, I don't know why a public body should step in.

I know they've made clear that they're running these timetables on a temporary basis "in light of ongoing staffing challenges", but it should have been seen as vital that a customer service presence is available across all channels. Nobody in bus stations, no one on the phone and no one covering Social Media. Customers are being left high and dry.
That's the other issue with running Sunday timetables, the services are expected to keep to time on a timetable designed in mind with less traffic being on the road and likely is having to stop more frequently and for longer at stops falling behind the schedule and causing delays.

Stanleyone

6358

451
22 Jan 2022, 10:25 pm #137
Try being a driver, it's a complete shambles and where's the gaffers on a weekend...........
Stanleyone
22 Jan 2022, 10:25 pm #137

Try being a driver, it's a complete shambles and where's the gaffers on a weekend...........

Ambassador



1,854
22 Jan 2022, 11:39 pm #138
Someone needs a bollocking for today and it might seem minor in the scale of things but…how many folk have been driven to taxis or lifts as a result of the issues in Sunderland?

We’re getting to the point where even people who have no other option are looking elsewhere. Not even a Roger French post can save it…

And as for the lack of social media today…just unacceptable. You divert resources and you cover a weekend surely? Poor management. Tho GNE social media is again drifting to its passive aggressive style from a few years ago.

Wistfully stuck in the 90s
Ambassador
22 Jan 2022, 11:39 pm #138

Someone needs a bollocking for today and it might seem minor in the scale of things but…how many folk have been driven to taxis or lifts as a result of the issues in Sunderland?

We’re getting to the point where even people who have no other option are looking elsewhere. Not even a Roger French post can save it…

And as for the lack of social media today…just unacceptable. You divert resources and you cover a weekend surely? Poor management. Tho GNE social media is again drifting to its passive aggressive style from a few years ago.


Wistfully stuck in the 90s

Andreos1



14,215
23 Jan 2022, 12:30 am #139
(22 Jan 2022, 10:25 pm)Stanleyone Try being a driver, it's a complete shambles and where's the gaffers on a weekend...........
Beamish? Accrington? Having Indian meals? Playing golf?

(22 Jan 2022, 11:39 pm)Ambassador Someone needs a bollocking for today and it might seem minor in the scale of things but…how many folk have been driven to taxis or lifts as a result of the issues in Sunderland?

We’re getting to the point where even people who have no other option are looking elsewhere. Not even a Roger French post can save it…

And as for the lack of social media today…just unacceptable. You divert resources and you cover a weekend surely? Poor management. Tho GNE social media is again drifting to its passive aggressive style from a few years ago.
Said since day one of implementing these changes that customer service needs stepping up. It's painfully obvious that when customers need answers, reassurance or info - that the people who can provide it, are available. 
Except for some reason, they're not.

I've noticed the change in tone with the social media pages.
Maybe there needs to be an old school onslaught from NEB members. NEB Dan, Clinton, Percy Main, Fyacbuk Polis and the others too.
Maybe we will see Andy Clifford make a return!
Edited 23 Jan 2022, 12:34 am by Andreos1.

'Illegitimis non carborundum'
Andreos1
23 Jan 2022, 12:30 am #139

(22 Jan 2022, 10:25 pm)Stanleyone Try being a driver, it's a complete shambles and where's the gaffers on a weekend...........
Beamish? Accrington? Having Indian meals? Playing golf?

(22 Jan 2022, 11:39 pm)Ambassador Someone needs a bollocking for today and it might seem minor in the scale of things but…how many folk have been driven to taxis or lifts as a result of the issues in Sunderland?

We’re getting to the point where even people who have no other option are looking elsewhere. Not even a Roger French post can save it…

And as for the lack of social media today…just unacceptable. You divert resources and you cover a weekend surely? Poor management. Tho GNE social media is again drifting to its passive aggressive style from a few years ago.
Said since day one of implementing these changes that customer service needs stepping up. It's painfully obvious that when customers need answers, reassurance or info - that the people who can provide it, are available. 
Except for some reason, they're not.

I've noticed the change in tone with the social media pages.
Maybe there needs to be an old school onslaught from NEB members. NEB Dan, Clinton, Percy Main, Fyacbuk Polis and the others too.
Maybe we will see Andy Clifford make a return!


'Illegitimis non carborundum'

Dan

Site Administrator

18,116
23 Jan 2022, 7:56 am #140
(22 Jan 2022, 5:57 pm)Adrian I agree. If the operator is happy to leave people high and dry, I don't know why a public body should step in.

I know they've made clear that they're running these timetables on a temporary basis "in light of ongoing staffing challenges", but it should have been seen as vital that a customer service presence is available across all channels. Nobody in bus stations, no one on the phone and no one covering Social Media. Customers are being left high and dry.

I was at Park Lane yesterday morning around 11am and there was a Go North East bus station supervisor present as well as a Nexus bus station supervisor - not sure if both were on their breaks at the time 54APhotography was at Park Lane or dealing with something else in the bus station, but both were definitely present. Additional supervisors employed by Go North East have been in place at all major bus stations now for a couple of months, in order to provide additional support and guidance, to both customers and the driving team.

A couple of weeks ago when the reduced service levels were first brought in, I noticed that Go North East had printed a poster and placed this on each stand at Park Lane, with guidance on which services were running Sunday timetables. Can't recall from being in Park Lane yesterday whether they were still there or not.

It goes without saying that there's more that could, and should, be done - but customers aren't being left completely hung out to dry as has been suggested in a couple of the recent posts on this thread.

(22 Jan 2022, 11:39 pm)Ambassador Someone needs a bollocking for today and it might seem minor in the scale of things but…how many folk have been driven to taxis or lifts as a result of the issues in Sunderland?

I used Go North East buses in Sunderland yesterday, both before and after the match, and had absolutely no trouble. Buses were busier than usual, but it was no where near the carnage that is being alluded here... Or perhaps I got lucky.
Dan
23 Jan 2022, 7:56 am #140

(22 Jan 2022, 5:57 pm)Adrian I agree. If the operator is happy to leave people high and dry, I don't know why a public body should step in.

I know they've made clear that they're running these timetables on a temporary basis "in light of ongoing staffing challenges", but it should have been seen as vital that a customer service presence is available across all channels. Nobody in bus stations, no one on the phone and no one covering Social Media. Customers are being left high and dry.

I was at Park Lane yesterday morning around 11am and there was a Go North East bus station supervisor present as well as a Nexus bus station supervisor - not sure if both were on their breaks at the time 54APhotography was at Park Lane or dealing with something else in the bus station, but both were definitely present. Additional supervisors employed by Go North East have been in place at all major bus stations now for a couple of months, in order to provide additional support and guidance, to both customers and the driving team.

A couple of weeks ago when the reduced service levels were first brought in, I noticed that Go North East had printed a poster and placed this on each stand at Park Lane, with guidance on which services were running Sunday timetables. Can't recall from being in Park Lane yesterday whether they were still there or not.

It goes without saying that there's more that could, and should, be done - but customers aren't being left completely hung out to dry as has been suggested in a couple of the recent posts on this thread.

(22 Jan 2022, 11:39 pm)Ambassador Someone needs a bollocking for today and it might seem minor in the scale of things but…how many folk have been driven to taxis or lifts as a result of the issues in Sunderland?

I used Go North East buses in Sunderland yesterday, both before and after the match, and had absolutely no trouble. Buses were busier than usual, but it was no where near the carnage that is being alluded here... Or perhaps I got lucky.

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