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GNE Socials…

GNE Socials…

 
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Ambassador



1,865
20 Jan 2024, 11:14 pm #1
I can’t find an existing thread but has someone new taken over the GNE socials? They’ve been fairly on point and topical of late 

They’re even responding to customers publicly and the tone is actually spot on (though you can tell when it switches to someone else who isn’t very good at it) 

Though if I’m being picky…don’t respond with ‘I’ on a social media account. It’s ‘we’. It’s not your fault the driver drove past a full stop whilst sticking the v’ s up. Different on the phone of course.  

Now if they could just ditch the ridiculous 9-5 hours they’d be halfway to a good service

Wistfully stuck in the 90s
Ambassador
20 Jan 2024, 11:14 pm #1

I can’t find an existing thread but has someone new taken over the GNE socials? They’ve been fairly on point and topical of late 

They’re even responding to customers publicly and the tone is actually spot on (though you can tell when it switches to someone else who isn’t very good at it) 

Though if I’m being picky…don’t respond with ‘I’ on a social media account. It’s ‘we’. It’s not your fault the driver drove past a full stop whilst sticking the v’ s up. Different on the phone of course.  

Now if they could just ditch the ridiculous 9-5 hours they’d be halfway to a good service


Wistfully stuck in the 90s

Adrian



9,593
22 Jan 2024, 11:42 am #2
(20 Jan 2024, 11:14 pm)Ambassador I can’t find an existing thread but has someone new taken over the GNE socials? They’ve been fairly on point and topical of late 

They’re even responding to customers publicly and the tone is actually spot on (though you can tell when it switches to someone else who isn’t very good at it) 

Though if I’m being picky…don’t respond with ‘I’ on a social media account. It’s ‘we’. It’s not your fault the driver drove past a full stop whilst sticking the v’ s up. Different on the phone of course.  

Now if they could just ditch the ridiculous 9-5 hours they’d be halfway to a good service

Noticed this too.

I disagree with the I/we point, but I notice it's not consistent, so could be multiple people working the account. I do think that 'I' instead of 'we' is more personable when responding to complaints, though really it should be signed off with a name or initials.

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Adrian
22 Jan 2024, 11:42 am #2

(20 Jan 2024, 11:14 pm)Ambassador I can’t find an existing thread but has someone new taken over the GNE socials? They’ve been fairly on point and topical of late 

They’re even responding to customers publicly and the tone is actually spot on (though you can tell when it switches to someone else who isn’t very good at it) 

Though if I’m being picky…don’t respond with ‘I’ on a social media account. It’s ‘we’. It’s not your fault the driver drove past a full stop whilst sticking the v’ s up. Different on the phone of course.  

Now if they could just ditch the ridiculous 9-5 hours they’d be halfway to a good service

Noticed this too.

I disagree with the I/we point, but I notice it's not consistent, so could be multiple people working the account. I do think that 'I' instead of 'we' is more personable when responding to complaints, though really it should be signed off with a name or initials.


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DeltaMan



563
22 Jan 2024, 12:26 pm #3
The memes are a bit out of place given what the company and union put customers through only weeks ago. But, there has been an improvement for sure.
DeltaMan
22 Jan 2024, 12:26 pm #3

The memes are a bit out of place given what the company and union put customers through only weeks ago. But, there has been an improvement for sure.

Ambassador



1,865
24 Jan 2024, 12:35 am #4
(22 Jan 2024, 12:26 pm)DeltaMan The memes are a bit out of place given what the company and union put customers through only weeks ago. But, there has been an improvement for sure.

I don’t mind the memes as much as a conditioned social media user will sort of expect a company to do something these days. As tokenistic as they are…

I would be interested to know, following the head office cull, how many colleagues work in customer care. There is literally no reason for them to operate 9-5 if there’s more than 2 people. It’s just really bad management.

Wistfully stuck in the 90s
Ambassador
24 Jan 2024, 12:35 am #4

(22 Jan 2024, 12:26 pm)DeltaMan The memes are a bit out of place given what the company and union put customers through only weeks ago. But, there has been an improvement for sure.

I don’t mind the memes as much as a conditioned social media user will sort of expect a company to do something these days. As tokenistic as they are…

I would be interested to know, following the head office cull, how many colleagues work in customer care. There is literally no reason for them to operate 9-5 if there’s more than 2 people. It’s just really bad management.


Wistfully stuck in the 90s

22 Feb 2024, 6:35 pm #5
I wouldn’t mind doin it at least I’d give folk a good laff & not stand any rubbish
BIG MICK STOKOE
22 Feb 2024, 6:35 pm #5

I wouldn’t mind doin it at least I’d give folk a good laff & not stand any rubbish

James101



652
20 Apr 2024, 8:19 am #6
https://www.facebook.com/share/p/pZ48VDA...tid=WC7FNe

Standing grown adults in front of a primary school notice board and ‘rewarding’ them with some pound shop sweets all for the apparent benefit of a social media post is painfully cringeworthy.

This is awful. They genuinely see managers as adults and drivers as children, which we all know is the GNE culture, but to actively broadcast it!?
James101
20 Apr 2024, 8:19 am #6

https://www.facebook.com/share/p/pZ48VDA...tid=WC7FNe

Standing grown adults in front of a primary school notice board and ‘rewarding’ them with some pound shop sweets all for the apparent benefit of a social media post is painfully cringeworthy.

This is awful. They genuinely see managers as adults and drivers as children, which we all know is the GNE culture, but to actively broadcast it!?

idiot



1,123
20 Apr 2024, 9:10 am #7
Fancy just doing your job correctly...
idiot
20 Apr 2024, 9:10 am #7

Fancy just doing your job correctly...

Ambassador



1,865
20 Apr 2024, 5:34 pm #8
Recognition is important and it’s not about a reward but more the gesture but this from a marketing pov, this doesn’t look amazing
Ambassador
20 Apr 2024, 5:34 pm #8

Recognition is important and it’s not about a reward but more the gesture but this from a marketing pov, this doesn’t look amazing

NL62WVW



135
20 Apr 2024, 9:03 pm #9
Been going on for months now that, although that's the first one I've seen on Social Media
NL62WVW
20 Apr 2024, 9:03 pm #9

Been going on for months now that, although that's the first one I've seen on Social Media

James101



652
22 Apr 2024, 7:55 am #10
(20 Apr 2024, 9:10 am)idiot Fancy just doing your job correctly...

If I thought I’d be subjected to that ritual humiliation I’d be tempted to throw a customer’s lost phone out of an open window. If I had a manager who wanted to recognise my good work, come find me and tell me, maybe shake my hand. Write me a letter if you can’t be arsed to leave your office. Not this.
James101
22 Apr 2024, 7:55 am #10

(20 Apr 2024, 9:10 am)idiot Fancy just doing your job correctly...

If I thought I’d be subjected to that ritual humiliation I’d be tempted to throw a customer’s lost phone out of an open window. If I had a manager who wanted to recognise my good work, come find me and tell me, maybe shake my hand. Write me a letter if you can’t be arsed to leave your office. Not this.

Chris 1



249
22 Apr 2024, 11:35 am #11
Do drivers get a choice? Personally, I'd be mortified if my ugly mug was plastered all over social media. It's good that GNE are recognising drivers who go above and beyond, though the sweets seem a bit cheap.
Chris 1
22 Apr 2024, 11:35 am #11

Do drivers get a choice? Personally, I'd be mortified if my ugly mug was plastered all over social media. It's good that GNE are recognising drivers who go above and beyond, though the sweets seem a bit cheap.

morritt89



224
22 Apr 2024, 3:46 pm #12
We used to get a £5 Greggs voucher at Deptford (sorry, Sunderland depot as they want to call it but unsure if that was the managers preference of reward).
morritt89
22 Apr 2024, 3:46 pm #12

We used to get a £5 Greggs voucher at Deptford (sorry, Sunderland depot as they want to call it but unsure if that was the managers preference of reward).

James101



652
30 Apr 2024, 9:19 pm #13
The lack of attention to detail in this job advert requiring attention to detail is excellent.
Attached Files
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James101
30 Apr 2024, 9:19 pm #13

The lack of attention to detail in this job advert requiring attention to detail is excellent.

Attached Files
Thumbnail(s)
   

Yesterday, 10:51 am #14
Go North East's new advert has been released, titled 'Get your bum on board'...

https://x.com/gonortheast/status/1791057586814349544

Personally, the tune is alright but surely a less cringe/more professional message could be used e.g. 'Get yourself on board'
Adtrainsam
Yesterday, 10:51 am #14

Go North East's new advert has been released, titled 'Get your bum on board'...

https://x.com/gonortheast/status/1791057586814349544

Personally, the tune is alright but surely a less cringe/more professional message could be used e.g. 'Get yourself on board'

Storx



4,634
Yesterday, 11:23 am #15
(Yesterday, 10:51 am)Adtrainsam Go North East's new advert has been released, titled 'Get your bum on board'...

https://x.com/gonortheast/status/1791057586814349544

Personally, the tune is alright but surely a less cringe/more professional message could be used e.g. 'Get yourself on board'

It's a load of crap to put it polite. There's absolutely nothing to sell people to get actually get on a bus and it's cringe as hell.

I'm really unsure who it's targeting. You'd literally be better having a campaign with the most boring man standing in front of a white wall saying: This is a bus, it costs £2 single fare. Get on board.

Least the £2 actually advertises something.
Edited Yesterday, 11:24 am by Storx.
Storx
Yesterday, 11:23 am #15

(Yesterday, 10:51 am)Adtrainsam Go North East's new advert has been released, titled 'Get your bum on board'...

https://x.com/gonortheast/status/1791057586814349544

Personally, the tune is alright but surely a less cringe/more professional message could be used e.g. 'Get yourself on board'

It's a load of crap to put it polite. There's absolutely nothing to sell people to get actually get on a bus and it's cringe as hell.

I'm really unsure who it's targeting. You'd literally be better having a campaign with the most boring man standing in front of a white wall saying: This is a bus, it costs £2 single fare. Get on board.

Least the £2 actually advertises something.

Yesterday, 11:36 am #16
(Yesterday, 11:23 am)Storx It's a load of crap to put it polite. There's absolutely nothing to sell people to get actually get on a bus and it's cringe as hell.

I'm really unsure who it's targeting. You'd literally be better having a campaign with the most boring man standing in front of a white wall saying: This is a bus, it costs £2 single fare. Get on board.

Least the £2 actually advertises something.

I agree, I think the £2 fare is mentioned very briefly in the lyrics(?) but they do actually need to promote what could incentivise potential passengers. 

The TNE fares need to be shouted about more. £1, £2, £3, £6 etc. fares is what might drive people to use the bus.
Adtrainsam
Yesterday, 11:36 am #16

(Yesterday, 11:23 am)Storx It's a load of crap to put it polite. There's absolutely nothing to sell people to get actually get on a bus and it's cringe as hell.

I'm really unsure who it's targeting. You'd literally be better having a campaign with the most boring man standing in front of a white wall saying: This is a bus, it costs £2 single fare. Get on board.

Least the £2 actually advertises something.

I agree, I think the £2 fare is mentioned very briefly in the lyrics(?) but they do actually need to promote what could incentivise potential passengers. 

The TNE fares need to be shouted about more. £1, £2, £3, £6 etc. fares is what might drive people to use the bus.

Andreos1



14,251
Yesterday, 11:44 am #17
(Yesterday, 10:51 am)Adtrainsam Go North East's new advert has been released, titled 'Get your bum on board'...

https://x.com/gonortheast/status/1791057586814349544

Personally, the tune is alright but surely a less cringe/more professional message could be used e.g. 'Get yourself on board'

So not only do we have a glove fetishist involved in the recruitment campaign, but we've also got someone with a penchant for people's bums involved in the advertising campaign!

What next?!

(Yesterday, 11:23 am)Storx It's a load of crap to put it polite. There's absolutely nothing to sell people to get actually get on a bus and it's cringe as hell.

I'm really unsure who it's targeting. You'd literally be better having a campaign with the most boring man standing in front of a white wall saying: This is a bus, it costs £2 single fare. Get on board.

Least the £2 actually advertises something.

I'm busy this month. 
If they can fit me in from next month, I would give it a go.
Edited Yesterday, 11:46 am by Andreos1.

'Illegitimis non carborundum'
Andreos1
Yesterday, 11:44 am #17

(Yesterday, 10:51 am)Adtrainsam Go North East's new advert has been released, titled 'Get your bum on board'...

https://x.com/gonortheast/status/1791057586814349544

Personally, the tune is alright but surely a less cringe/more professional message could be used e.g. 'Get yourself on board'

So not only do we have a glove fetishist involved in the recruitment campaign, but we've also got someone with a penchant for people's bums involved in the advertising campaign!

What next?!

(Yesterday, 11:23 am)Storx It's a load of crap to put it polite. There's absolutely nothing to sell people to get actually get on a bus and it's cringe as hell.

I'm really unsure who it's targeting. You'd literally be better having a campaign with the most boring man standing in front of a white wall saying: This is a bus, it costs £2 single fare. Get on board.

Least the £2 actually advertises something.

I'm busy this month. 
If they can fit me in from next month, I would give it a go.


'Illegitimis non carborundum'

Yesterday, 1:25 pm #18
What's next?

Drag races
Rapidsnap
Yesterday, 1:25 pm #18

What's next?

Drag races

ne14ne1



1,521
Yesterday, 1:53 pm #19
The odd tag line aside, they look good in all over red with black light surrounds, and no replacement/blue panel look on the front.

https://flic.kr/p/2pRwgkk

https://flic.kr/p/2pRvahD
ne14ne1
Yesterday, 1:53 pm #19

The odd tag line aside, they look good in all over red with black light surrounds, and no replacement/blue panel look on the front.

https://flic.kr/p/2pRwgkk

https://flic.kr/p/2pRvahD

Yesterday, 3:00 pm #20
I know it's just a wrap, but it seems odd that they would just go all over red, and not the company colours.
deanmachine
Yesterday, 3:00 pm #20

I know it's just a wrap, but it seems odd that they would just go all over red, and not the company colours.

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