Customer Service thread
Customer Service thread
(24 Jul 2019, 10:41 pm)deanmachine
Where is the driver going to come from? How is the bus going to get back to Peterlee? How much money are they going to pay Arriva for ticket acceptance of, let's face it, not many people being left "stranded".
A customer focused operator would have the systems in place for this to be an easy process. There's no point in providing a poor service and then managers scratching their heads as to why patronage is dropping. One cancelled last-bus on one of the hottest days of the year could be the final straw for someone to turn their back on bus travel for good.
(24 Jul 2019, 10:41 pm)deanmachine
Where is the driver going to come from? How is the bus going to get back to Peterlee? How much money are they going to pay Arriva for ticket acceptance of, let's face it, not many people being left "stranded".
A customer focused operator would have the systems in place for this to be an easy process. There's no point in providing a poor service and then managers scratching their heads as to why patronage is dropping. One cancelled last-bus on one of the hottest days of the year could be the final straw for someone to turn their back on bus travel for good.
