Customer Service thread
Customer Service thread
Thought I'd give the GNE 'Live Chat' a try earlier, as they've been doing a lot of promotion on Social Media for it, presumably to try and channel-shift people away from phone and email for queries.
It's a good system, it does exactly what it says on the tin, and my query was acknowledged in about 30 seconds and replied to within 2-3 minutes. My only real complaint is that I had to wait until the following morning to ask it.
Thumbs up overall.