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North East Buses Local Bus Scene Operations, Management & Infrastructure Customer Service thread

Customer Service thread

Customer Service thread

 
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Dan

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26 Jul 2014, 8:02 am #68
(26 Jul 2014, 7:53 am)tyresmoke I think the perception of Arriva NE is that it always takes time to catch up to everyone else. The investment going in this year will hopefully start to change that... Once all of the Max schemes are up and running and the Sapphire routes get launched the fleet will be unrecognisable from the present fleet!

I agree with this.

One of the reasons I did have a soft spot for Arriva when first starting out as an enthusiast was the fact that their fleet seemed so old compared to other operators' fleets; although both of the other main operators had vehicles just as elderly, I think it was mainly down to the fact that they'd been repainted, making them look slightly younger.

Of the three operators in the North East, I'm inclined to suggest that Arriva will see the most new arrivals this year - though of course, as Arriva typically favour light-weight vehicles, this should be expected. Nevertheless, the continued flow of investment should gain Arriva a few brownie points with us enthusiasts, and hopefully tie them over for a good few years before the fleet starts to show its age again.

The introduction of their real time technology applications came as something somewhat unusual, given that new technology does seem to be the forté of Go North East opposed to Arriva North East - but it being released first does but competitors at an advantage, as they'll be aware of any issues which Arriva may have had with it, and be able to improve their technology whilst still in development.
Dan
26 Jul 2014, 8:02 am #68

(26 Jul 2014, 7:53 am)tyresmoke I think the perception of Arriva NE is that it always takes time to catch up to everyone else. The investment going in this year will hopefully start to change that... Once all of the Max schemes are up and running and the Sapphire routes get launched the fleet will be unrecognisable from the present fleet!

I agree with this.

One of the reasons I did have a soft spot for Arriva when first starting out as an enthusiast was the fact that their fleet seemed so old compared to other operators' fleets; although both of the other main operators had vehicles just as elderly, I think it was mainly down to the fact that they'd been repainted, making them look slightly younger.

Of the three operators in the North East, I'm inclined to suggest that Arriva will see the most new arrivals this year - though of course, as Arriva typically favour light-weight vehicles, this should be expected. Nevertheless, the continued flow of investment should gain Arriva a few brownie points with us enthusiasts, and hopefully tie them over for a good few years before the fleet starts to show its age again.

The introduction of their real time technology applications came as something somewhat unusual, given that new technology does seem to be the forté of Go North East opposed to Arriva North East - but it being released first does but competitors at an advantage, as they'll be aware of any issues which Arriva may have had with it, and be able to improve their technology whilst still in development.

 
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Messages In This Thread
Customer Service thread - by Adrian - 16 Apr 2014, 8:15 pm
RE: Customer Service thread - by tyresmoke - 16 Apr 2014, 8:39 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 8:47 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:06 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:10 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:14 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:15 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:22 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:27 pm
RE: Customer Service thread - by Roland Pratt - 19 Apr 2014, 1:49 pm
RE: Customer Service thread - by R852 PRG - 19 Apr 2014, 5:29 pm
RE: Customer Service thread - by Davey Bowyer - 18 Apr 2014, 9:54 pm
RE: Customer Service thread - by Adrian - 01 May 2014, 6:05 pm
RE: Customer Service thread - by Dan - 01 May 2014, 6:13 pm
RE: Customer Service thread - by Adrian - 01 May 2014, 6:37 pm
RE: Customer Service thread - by Dan - 15 May 2014, 10:35 am
RE: Customer Service thread - by Andreos1 - 01 May 2014, 9:33 pm
Re: RE: Customer Service thread - by Adrian - 15 May 2014, 2:38 pm
RE: Customer Service thread - by robisdave15 - 15 May 2014, 6:13 pm
RE: Customer Service thread - by R852 PRG - 15 May 2014, 6:15 pm
RE: Customer Service thread - by R852 PRG - 15 May 2014, 6:32 pm
RE: Customer Service thread - by Adrian - 15 May 2014, 7:17 pm
RE: Customer Service thread - by R852 PRG - 23 May 2014, 10:51 am
RE: Customer Service thread - by northern156 - 10 Jun 2014, 11:01 am
RE: Customer Service thread - by RM2186 - 10 Jun 2014, 1:32 pm
RE: Customer Service thread - by northern156 - 10 Jun 2014, 1:48 pm
RE: Customer Service thread - by RM2186 - 11 Jun 2014, 1:59 pm
RE: Customer Service thread - by northern156 - 10 Jun 2014, 2:05 pm
RE: Customer Service thread - by R852 PRG - 10 Jun 2014, 3:05 pm
RE: Customer Service thread - by Adrian - 10 Jun 2014, 3:24 pm
RE: Customer Service thread - by Jimmi - 10 Jun 2014, 4:31 pm
RE: Customer Service thread - by BJ10VUS - 10 Jun 2014, 9:27 pm
RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 3:39 pm
RE: Customer Service thread - by Adrian - 11 Jun 2014, 6:12 pm
RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 6:28 pm
RE: Customer Service thread - by BJ10VUS - 25 Jul 2014, 6:30 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:13 pm
RE: Customer Service thread - by Michael - 13 Jul 2014, 9:19 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:24 pm
RE: Customer Service thread - by Tom - 13 Jul 2014, 9:27 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:29 pm
RE: Customer Service thread - by mb134 - 13 Jul 2014, 9:20 pm
RE: Customer Service thread - by Dan - 13 Jul 2014, 9:22 pm
RE: Customer Service thread - by idiot - 14 Jul 2014, 8:18 am
RE: Customer Service thread - by cbma06 - 14 Jul 2014, 9:01 am
RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 9:44 am
RE: Customer Service thread - by Dan - 14 Jul 2014, 9:47 am
RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 9:57 am
Re: RE: Customer Service thread - by Dan - 14 Jul 2014, 10:08 am
RE: Customer Service thread - by tyresmoke - 14 Jul 2014, 10:25 am
RE: Customer Service thread - by Dan - 14 Jul 2014, 10:57 am
RE: Customer Service thread - by Adrian - 25 Jul 2014, 2:23 pm
RE: Customer Service thread - by Roland Pratt - 25 Jul 2014, 2:37 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 3:02 pm
RE: Customer Service thread - by Tom - 25 Jul 2014, 3:02 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 3:19 pm
RE: Customer Service thread - by VolvoMarkII - 25 Jul 2014, 5:26 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 6:45 pm
RE: Customer Service thread - by mb134 - 25 Jul 2014, 8:14 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 9:49 pm
RE: Customer Service thread - by mb134 - 25 Jul 2014, 9:56 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 9:48 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 11:21 pm
RE: Customer Service thread - by Tom - 26 Jul 2014, 7:23 am
RE: Customer Service thread - by mb134 - 26 Jul 2014, 7:44 am
RE: Customer Service thread - by tyresmoke - 26 Jul 2014, 7:53 am
RE: Customer Service thread - by Dan - 26 Jul 2014, 8:02 am
RE: Customer Service thread - by L469 YVK - 01 Aug 2014, 4:33 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:40 pm
RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 8:35 am
RE: Customer Service thread - by Dan - 26 Jul 2014, 8:39 am
RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 8:33 am
RE: Customer Service thread - by Adrian - 26 Jul 2014, 9:13 am
RE: Customer Service thread - by Dan - 01 Aug 2014, 11:33 am
RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 12:24 pm
RE: Customer Service thread - by Dan - 01 Aug 2014, 12:26 pm
RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 2:39 pm
RE: Customer Service thread - by Dan - 01 Aug 2014, 2:50 pm
RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 3:23 pm
RE: Customer Service thread - by Andreos1 - 01 Aug 2014, 4:44 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:52 pm
RE: Customer Service thread - by Andreos1 - 02 Aug 2014, 9:14 am
RE: Customer Service thread - by Drifter60 - 01 Aug 2014, 2:08 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 1:42 pm
RE: Customer Service thread - by R852 PRG - 01 Aug 2014, 2:05 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 2:09 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:26 pm
RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 3:32 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:47 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:29 pm
RE: Customer Service thread - by citaro5284 - 01 Aug 2014, 5:41 pm
RE: Customer Service thread - by Tom - 02 Aug 2014, 5:21 pm
Customer Service thread - by R852 PRG - 02 Aug 2014, 6:03 pm
RE: Customer Service thread - by Tom - 02 Aug 2014, 6:05 pm
RE: Customer Service thread - by BJ10VUS - 02 Aug 2014, 8:03 pm
RE: Customer Service thread - by Dan - 02 Aug 2014, 8:05 pm
RE: Customer Service thread - by Jimmi - 02 Aug 2014, 8:10 pm
RE: Customer Service thread - by tyresmoke - 02 Aug 2014, 8:14 pm
RE: Customer Service thread - by Roland Pratt - 03 Aug 2014, 8:36 am
RE: Customer Service thread - by Tom - 07 Sep 2014, 8:15 pm
RE: Customer Service thread - by L469 YVK - 07 Sep 2014, 9:11 pm
RE: Customer Service thread - by Adrian - 07 Sep 2014, 9:18 pm
RE: Customer Service thread - by S813 FVK - 07 Sep 2014, 9:22 pm
RE: Customer Service thread - by Andreos1 - 09 Sep 2014, 10:26 am
Re: RE: Customer Service thread - by Dan - 09 Sep 2014, 10:39 am
RE: Customer Service thread - by gtom - 09 Sep 2014, 7:54 pm
Re: RE: Customer Service thread - by Adrian - 09 Sep 2014, 8:08 pm
RE: Customer Service thread - by gtom - 09 Sep 2014, 10:40 pm
RE: Customer Service thread - by Adrian - 23 Sep 2014, 5:21 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 4:08 pm
RE: Customer Service thread - by Michael - 07 Oct 2014, 6:27 pm
RE: Customer Service thread - by Adrian - 07 Oct 2014, 7:22 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 7:25 pm
RE: Customer Service thread - by Adrian - 07 Oct 2014, 7:30 pm
Customer Service thread - by R852 PRG - 07 Oct 2014, 6:13 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 6:22 pm
RE: Customer Service thread - by Andreos1 - 13 Oct 2014, 5:16 pm
RE: Customer Service thread - by Andreos1 - 07 Nov 2014, 10:34 pm
RE: Customer Service thread - by Dan - 09 Nov 2014, 6:00 pm
RE: Customer Service thread - by Adrian - 09 Nov 2014, 7:47 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 6:45 pm
RE: Customer Service thread - by Adrian - 12 Nov 2014, 8:17 pm
RE: Customer Service thread - by Dan - 12 Nov 2014, 8:47 pm
RE: Customer Service thread - by Adrian - 12 Nov 2014, 8:59 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 9:13 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 9:28 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 9:38 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 9:50 pm
RE: Customer Service thread - by Dan - 17 Nov 2014, 2:42 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:17 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 10:29 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:41 pm
RE: Customer Service thread - by Adrian - 13 Nov 2014, 5:50 pm
RE: Customer Service thread - by Dan - 13 Nov 2014, 6:09 pm
RE: Customer Service thread - by Adrian - 13 Nov 2014, 6:14 pm
RE: Customer Service thread - by citaro5284 - 15 Nov 2014, 8:41 am
RE: Customer Service thread - by eezypeazy - 15 Nov 2014, 9:24 am
Re: RE: Customer Service thread - by Adrian - 15 Nov 2014, 9:29 am
RE: Customer Service thread - by Andreos1 - 29 Nov 2014, 5:32 pm
RE: Customer Service thread - by Dan - 01 Dec 2014, 5:35 pm
RE: Customer Service thread - by Adrian - 08 Dec 2014, 8:48 pm
RE: Customer Service thread - by Dan - 08 Dec 2014, 8:51 pm
RE: Customer Service thread - by mb134 - 08 Dec 2014, 9:15 pm
RE: Customer Service thread - by cbma06 - 12 Dec 2014, 6:59 pm
RE: Customer Service thread - by cbma06 - 12 Dec 2014, 7:08 pm
RE: Customer Service thread - by Jimmi - 12 Dec 2014, 8:50 pm
RE: Customer Service thread - by Tom - 12 Dec 2014, 8:51 pm
RE: Customer Service thread - by Adrian - 12 Dec 2014, 11:10 pm
RE: Customer Service thread - by Jimmi - 12 Dec 2014, 9:09 pm
RE: Customer Service thread - by Andreos1 - 13 Dec 2014, 9:15 am
RE: Customer Service thread - by mb134 - 30 Dec 2014, 3:51 pm
RE: Customer Service thread - by Dan - 30 Dec 2014, 3:57 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:05 pm
RE: Customer Service thread - by Adrian - 30 Dec 2014, 4:28 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:39 pm
RE: Customer Service thread - by tyresmoke - 30 Dec 2014, 9:56 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 10:07 pm
RE: Customer Service thread - by tyresmoke - 31 Dec 2014, 7:35 am
RE: Customer Service thread - by mb134 - 31 Dec 2014, 9:39 am
RE: Customer Service thread - by Adrian - 30 Dec 2014, 4:31 pm
RE: Customer Service thread - by Andreos1 - 30 Dec 2014, 9:19 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 9:24 pm
RE: Customer Service thread - by Adrian - 30 Dec 2014, 10:02 pm
Customer Service thread - by R852 PRG - 22 Feb 2015, 3:33 pm
RE: Customer Service thread - by Dan - 22 Feb 2015, 3:35 pm
Customer Service thread - by R852 PRG - 22 Feb 2015, 3:37 pm
RE: Customer Service thread - by Dan - 22 Feb 2015, 3:39 pm
RE: Customer Service thread - by R852 PRG - 20 Mar 2015, 6:09 pm
RE: Customer Service thread - by Michael - 31 Mar 2015, 8:41 pm
RE: Customer Service thread - by Andreos1 - 26 May 2015, 12:38 pm
Customer Service thread - by Adrian - 28 May 2015, 9:48 pm
RE: Customer Service thread - by Malarkey - 28 May 2015, 9:54 pm
RE: Customer Service thread - by S813 FVK - 28 May 2015, 10:15 pm
RE: Customer Service thread - by Davie - 28 May 2015, 10:30 pm
RE: Customer Service thread - by Jimmi - 02 Jun 2015, 8:34 pm
RE: Customer Service thread - by Andreos1 - 02 Jun 2015, 8:37 pm
RE: Customer Service thread - by Dan - 03 Jun 2015, 9:25 am
Customer Service thread - by Jimmi - 16 Jun 2015, 11:08 am
RE: Customer Service thread - by Adrian - 19 Jun 2015, 6:24 pm
RE: Customer Service thread - by Jimmi - 19 Jun 2015, 6:43 pm
Customer Service thread - by Adrian - 31 Jul 2015, 4:41 pm
RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 6:51 pm
RE: Customer Service thread - by citaro5284 - 11 Aug 2015, 6:53 pm
RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 6:54 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 6:59 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 6:57 pm
RE: Customer Service thread - by Adrian - 11 Aug 2015, 7:00 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 7:14 pm
RE: Customer Service thread - by Adrian - 11 Aug 2015, 7:17 pm
RE: Customer Service thread - by omnicity4659 - 13 Aug 2015, 1:09 pm
RE: Customer Service thread - by Adrian - 07 Sep 2015, 6:10 pm
RE: Customer Service thread - by Andreos1 - 07 Sep 2015, 7:55 pm
RE: Customer Service thread - by R852 PRG - 07 Sep 2015, 8:01 pm
RE: Customer Service thread - by northern156 - 07 Sep 2015, 9:04 pm
RE: Customer Service thread - by citaro5284 - 08 Sep 2015, 4:06 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 3:32 pm
RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 3:56 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:01 pm
RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 4:09 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:30 pm
RE: Customer Service thread - by Tom - 23 Dec 2016, 5:49 pm
RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 7:27 pm
RE: Customer Service thread - by Tom - 23 Dec 2016, 8:34 pm
RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 11:16 pm
RE: Customer Service thread - by Ambassador - 23 Dec 2016, 10:23 pm
RE: Customer Service thread - by Adrian - 24 Dec 2016, 11:23 am
RE: Customer Service thread - by Michael - 23 Dec 2016, 10:27 pm
RE: Customer Service thread - by Dan - 09 Apr 2017, 7:09 am
RE: Customer Service thread - by Andreos1 - 09 Apr 2017, 8:15 am
RE: Customer Service thread - by markydh - 09 Apr 2017, 12:19 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 12:25 pm
RE: Customer Service thread - by James101 - 09 Apr 2017, 6:14 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 7:52 pm
RE: Customer Service thread - by James101 - 09 Apr 2017, 7:56 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 7:58 pm
RE: Customer Service thread - by Ambassador - 09 Apr 2017, 11:17 pm
RE: Customer Service thread - by LeeCalder - 10 Apr 2017, 6:19 am
RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 8:55 am
RE: Customer Service thread - by Adrian - 10 Apr 2017, 9:32 am
RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 9:40 am
RE: Customer Service thread - by markydh - 10 Apr 2017, 10:42 am
RE: Customer Service thread - by Andreos1 - 07 Dec 2017, 6:50 pm
RE: Customer Service thread - by Andreos1 - 28 Mar 2018, 5:45 pm
RE: Customer Service thread - by Chris 1 - 29 Mar 2018, 11:16 am
RE: Customer Service thread - by Andreos1 - 30 Mar 2018, 9:32 am
RE: Customer Service thread - by James101 - 30 Mar 2018, 9:39 pm
RE: Customer Service thread - by Andreos1 - 31 Mar 2018, 1:17 pm
RE: Customer Service thread - by Chris 1 - 04 Apr 2018, 12:16 pm
RE: Customer Service thread - by Andreos1 - 04 Apr 2018, 12:54 pm
RE: Customer Service thread - by Andreos1 - 12 Jul 2019, 5:36 pm
RE: Customer Service thread - by James101 - 24 Jul 2019, 9:30 pm
RE: Customer Service thread - by deanmachine - 24 Jul 2019, 10:41 pm
RE: Customer Service thread - by James101 - 24 Jul 2019, 11:02 pm
RE: Customer Service thread - by Adrian - 25 Jul 2019, 8:00 pm
RE: Customer Service thread - by Adrian - 16 Aug 2019, 6:46 pm
RE: Customer Service thread - by Andreos1 - 16 Aug 2019, 9:16 pm
RE: Customer Service thread - by Adrian - 24 Aug 2019, 8:59 pm
RE: Customer Service thread - by Tyne_Traveller - 25 Aug 2019, 8:38 am
RE: Customer Service thread - by Adrian - 25 Aug 2019, 3:26 pm
RE: Customer Service thread - by tyresmoke - 26 Aug 2019, 11:04 am
RE: Customer Service thread - by Andreos1 - 26 Aug 2019, 3:03 pm
RE: Customer Service thread - by Andreos1 - 23 Jun 2020, 8:05 pm
RE: Customer Service thread - by deanmachine - 30 Jul 2020, 7:05 pm
RE: Customer Service thread - by Andreos1 - 30 Jul 2020, 8:22 pm
RE: Customer Service thread - by tyresmoke - 30 Jul 2020, 7:38 pm
RE: Customer Service thread - by deanmachine - 30 Jul 2020, 8:17 pm
RE: Customer Service thread - by Rob44 - 31 Jul 2020, 10:40 am
RE: Customer Service thread - by Adrian - 14 Aug 2021, 1:22 pm
RE: Customer Service thread - by Adrian - 30 Mar 2022, 12:16 pm
RE: Customer Service thread - by streetdeckfan - 30 Mar 2022, 4:39 pm
RE: Complaint Stories - by Adrian - 18 Apr 2014, 8:23 pm