Customer Service thread
Customer Service thread
(01 Aug 2014, 11:33 am)Dan Incredibly disappointed with my recent complaint regarding the last X3 being 6 minutes (or whatever it was) early.
On my initial response back, she confirmed that the bus got to East Boldon, Blacks Corner at 17:36, so it was on time.
I thanked her for her reply and for chasing it up for me, but pointed out that the bus wasn't due to depart that stop until 17:39, so by her own admission, it was 3 minutes early. I also asked her to check what time the vehicle got back to the depot and compare it against the driver's running board in my response to her - knowing that the driver would have arrived much earlier than s/he should have (given that it's not scheduled to arrive at the terminus until 17:50, I waited from 17:44 for a photo, and it didn't arrive after I got there).
I received another e-mail today with an apology for the mistake, and she told me that her colleague has informed her that the bus didn't depart Blacks Corner until 17:38:48 - so it was 12 seconds early. So I think someone's telling porkies somewhere along the line, because apparently, the X3 which is scheduled to take 10 minutes to the location I was at for a photograph, only took 5 minutes (i.e. impossible). The fact that nothing was said about the time the driver got back into the depot says it all for me!
(01 Aug 2014, 11:33 am)Dan Incredibly disappointed with my recent complaint regarding the last X3 being 6 minutes (or whatever it was) early.
On my initial response back, she confirmed that the bus got to East Boldon, Blacks Corner at 17:36, so it was on time.
I thanked her for her reply and for chasing it up for me, but pointed out that the bus wasn't due to depart that stop until 17:39, so by her own admission, it was 3 minutes early. I also asked her to check what time the vehicle got back to the depot and compare it against the driver's running board in my response to her - knowing that the driver would have arrived much earlier than s/he should have (given that it's not scheduled to arrive at the terminus until 17:50, I waited from 17:44 for a photo, and it didn't arrive after I got there).
I received another e-mail today with an apology for the mistake, and she told me that her colleague has informed her that the bus didn't depart Blacks Corner until 17:38:48 - so it was 12 seconds early. So I think someone's telling porkies somewhere along the line, because apparently, the X3 which is scheduled to take 10 minutes to the location I was at for a photograph, only took 5 minutes (i.e. impossible). The fact that nothing was said about the time the driver got back into the depot says it all for me!
