Customer Service thread
Customer Service thread
(01 Aug 2014, 1:42 pm)aureolin A criticism I often have is that it should be 100% clear whether your complaint is either being upheld or not. In your case it's certainly not clear Dan, and I know I've not had that clarity until I challenge it a few times.When GPS data and CCTV data is apparently against you, and you're made to feel like you're complaining for no good reason, it's not a good feeling at all.
(01 Aug 2014, 2:08 pm)Drifter60 The fact that it was it's last day in service, I doubt many passengers, drivers, the depot, GNE customer services and GNE management are particularly bothered about it.Shouldn't make a difference.
(01 Aug 2014, 1:42 pm)aureolin A criticism I often have is that it should be 100% clear whether your complaint is either being upheld or not. In your case it's certainly not clear Dan, and I know I've not had that clarity until I challenge it a few times.When GPS data and CCTV data is apparently against you, and you're made to feel like you're complaining for no good reason, it's not a good feeling at all.
(01 Aug 2014, 2:08 pm)Drifter60 The fact that it was it's last day in service, I doubt many passengers, drivers, the depot, GNE customer services and GNE management are particularly bothered about it.Shouldn't make a difference.