Customer Service thread
Customer Service thread
(01 Aug 2014, 4:33 pm)DaveyBowyer Arriva are in better shape than what they were between 2010 and 2013 but:
- More attention needs to be payed to reliability. If a bus takes 40 minutes, then say so but don't claim it to take less and if an extra bus is needed even if a Prestige, then get it on!
- Setup two local customer service numbers, one for Northumbria services and one for Durham County.
- For key routes, have dedicated service delivery managers.
- Only use wrongly branded buses as a last resort.
(01 Aug 2014, 4:33 pm)DaveyBowyer Arriva are in better shape than what they were between 2010 and 2013 but:
- More attention needs to be payed to reliability. If a bus takes 40 minutes, then say so but don't claim it to take less and if an extra bus is needed even if a Prestige, then get it on!
- Setup two local customer service numbers, one for Northumbria services and one for Durham County.
- For key routes, have dedicated service delivery managers.
- Only use wrongly branded buses as a last resort.