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Customer Service thread

Customer Service thread

 
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Adrian



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07 Oct 2014, 7:22 pm #115
(07 Oct 2014, 4:08 pm)Dan @aureolin - have you had an answer from Arriva yet?

Nope. I did have a couple of missed calls from their geographical number, despite requesting a response in writing. I do like that they attempt to pick up the phone and informally resolve the issue, but it's a bit too late in the day for my liking. It's the sort of thing you do in the first couple of days! And not to people who specifically state a medium for response.

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Adrian
07 Oct 2014, 7:22 pm #115

(07 Oct 2014, 4:08 pm)Dan @aureolin - have you had an answer from Arriva yet?

Nope. I did have a couple of missed calls from their geographical number, despite requesting a response in writing. I do like that they attempt to pick up the phone and informally resolve the issue, but it's a bit too late in the day for my liking. It's the sort of thing you do in the first couple of days! And not to people who specifically state a medium for response.


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Messages In This Thread
Customer Service thread - by Adrian - 16 Apr 2014, 8:15 pm
RE: Customer Service thread - by tyresmoke - 16 Apr 2014, 8:39 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 8:47 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:06 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:10 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:14 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:15 pm
RE: Customer Service thread - by Adrian - 18 Apr 2014, 9:22 pm
RE: Customer Service thread - by R852 PRG - 18 Apr 2014, 9:27 pm
RE: Customer Service thread - by Roland Pratt - 19 Apr 2014, 1:49 pm
RE: Customer Service thread - by R852 PRG - 19 Apr 2014, 5:29 pm
RE: Customer Service thread - by Davey Bowyer - 18 Apr 2014, 9:54 pm
RE: Customer Service thread - by Adrian - 01 May 2014, 6:05 pm
RE: Customer Service thread - by Dan - 01 May 2014, 6:13 pm
RE: Customer Service thread - by Adrian - 01 May 2014, 6:37 pm
RE: Customer Service thread - by Dan - 15 May 2014, 10:35 am
RE: Customer Service thread - by Andreos1 - 01 May 2014, 9:33 pm
Re: RE: Customer Service thread - by Adrian - 15 May 2014, 2:38 pm
RE: Customer Service thread - by robisdave15 - 15 May 2014, 6:13 pm
RE: Customer Service thread - by R852 PRG - 15 May 2014, 6:15 pm
RE: Customer Service thread - by R852 PRG - 15 May 2014, 6:32 pm
RE: Customer Service thread - by Adrian - 15 May 2014, 7:17 pm
RE: Customer Service thread - by R852 PRG - 23 May 2014, 10:51 am
RE: Customer Service thread - by northern156 - 10 Jun 2014, 11:01 am
RE: Customer Service thread - by RM2186 - 10 Jun 2014, 1:32 pm
RE: Customer Service thread - by northern156 - 10 Jun 2014, 1:48 pm
RE: Customer Service thread - by RM2186 - 11 Jun 2014, 1:59 pm
RE: Customer Service thread - by northern156 - 10 Jun 2014, 2:05 pm
RE: Customer Service thread - by R852 PRG - 10 Jun 2014, 3:05 pm
RE: Customer Service thread - by Adrian - 10 Jun 2014, 3:24 pm
RE: Customer Service thread - by Jimmi - 10 Jun 2014, 4:31 pm
RE: Customer Service thread - by BJ10VUS - 10 Jun 2014, 9:27 pm
RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 3:39 pm
RE: Customer Service thread - by Adrian - 11 Jun 2014, 6:12 pm
RE: Customer Service thread - by R852 PRG - 11 Jun 2014, 6:28 pm
RE: Customer Service thread - by BJ10VUS - 25 Jul 2014, 6:30 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:13 pm
RE: Customer Service thread - by Michael - 13 Jul 2014, 9:19 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:24 pm
RE: Customer Service thread - by Tom - 13 Jul 2014, 9:27 pm
RE: Customer Service thread - by Adrian - 13 Jul 2014, 9:29 pm
RE: Customer Service thread - by mb134 - 13 Jul 2014, 9:20 pm
RE: Customer Service thread - by Dan - 13 Jul 2014, 9:22 pm
RE: Customer Service thread - by idiot - 14 Jul 2014, 8:18 am
RE: Customer Service thread - by cbma06 - 14 Jul 2014, 9:01 am
RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 9:44 am
RE: Customer Service thread - by Dan - 14 Jul 2014, 9:47 am
RE: Customer Service thread - by MurdnunoC - 14 Jul 2014, 9:57 am
Re: RE: Customer Service thread - by Dan - 14 Jul 2014, 10:08 am
RE: Customer Service thread - by tyresmoke - 14 Jul 2014, 10:25 am
RE: Customer Service thread - by Dan - 14 Jul 2014, 10:57 am
RE: Customer Service thread - by Adrian - 25 Jul 2014, 2:23 pm
RE: Customer Service thread - by Roland Pratt - 25 Jul 2014, 2:37 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 3:02 pm
RE: Customer Service thread - by Tom - 25 Jul 2014, 3:02 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 3:19 pm
RE: Customer Service thread - by VolvoMarkII - 25 Jul 2014, 5:26 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 6:45 pm
RE: Customer Service thread - by mb134 - 25 Jul 2014, 8:14 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 9:49 pm
RE: Customer Service thread - by mb134 - 25 Jul 2014, 9:56 pm
RE: Customer Service thread - by Adrian - 25 Jul 2014, 9:48 pm
RE: Customer Service thread - by R852 PRG - 25 Jul 2014, 11:21 pm
RE: Customer Service thread - by Tom - 26 Jul 2014, 7:23 am
RE: Customer Service thread - by mb134 - 26 Jul 2014, 7:44 am
RE: Customer Service thread - by tyresmoke - 26 Jul 2014, 7:53 am
RE: Customer Service thread - by Dan - 26 Jul 2014, 8:02 am
RE: Customer Service thread - by L469 YVK - 01 Aug 2014, 4:33 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:40 pm
RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 8:35 am
RE: Customer Service thread - by Dan - 26 Jul 2014, 8:39 am
RE: Customer Service thread - by palatine3833 - 26 Jul 2014, 8:33 am
RE: Customer Service thread - by Adrian - 26 Jul 2014, 9:13 am
RE: Customer Service thread - by Dan - 01 Aug 2014, 11:33 am
RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 12:24 pm
RE: Customer Service thread - by Dan - 01 Aug 2014, 12:26 pm
RE: Customer Service thread - by MurdnunoC - 01 Aug 2014, 2:39 pm
RE: Customer Service thread - by Dan - 01 Aug 2014, 2:50 pm
RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 3:23 pm
RE: Customer Service thread - by Andreos1 - 01 Aug 2014, 4:44 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:52 pm
RE: Customer Service thread - by Andreos1 - 02 Aug 2014, 9:14 am
RE: Customer Service thread - by Drifter60 - 01 Aug 2014, 2:08 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 1:42 pm
RE: Customer Service thread - by R852 PRG - 01 Aug 2014, 2:05 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 2:09 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:26 pm
RE: Customer Service thread - by S813 FVK - 01 Aug 2014, 3:32 pm
Re: RE: Customer Service thread - by Dan - 01 Aug 2014, 3:47 pm
RE: Customer Service thread - by Adrian - 01 Aug 2014, 4:29 pm
RE: Customer Service thread - by citaro5284 - 01 Aug 2014, 5:41 pm
RE: Customer Service thread - by Tom - 02 Aug 2014, 5:21 pm
Customer Service thread - by R852 PRG - 02 Aug 2014, 6:03 pm
RE: Customer Service thread - by Tom - 02 Aug 2014, 6:05 pm
RE: Customer Service thread - by BJ10VUS - 02 Aug 2014, 8:03 pm
RE: Customer Service thread - by Dan - 02 Aug 2014, 8:05 pm
RE: Customer Service thread - by Jimmi - 02 Aug 2014, 8:10 pm
RE: Customer Service thread - by tyresmoke - 02 Aug 2014, 8:14 pm
RE: Customer Service thread - by Roland Pratt - 03 Aug 2014, 8:36 am
RE: Customer Service thread - by Tom - 07 Sep 2014, 8:15 pm
RE: Customer Service thread - by L469 YVK - 07 Sep 2014, 9:11 pm
RE: Customer Service thread - by Adrian - 07 Sep 2014, 9:18 pm
RE: Customer Service thread - by S813 FVK - 07 Sep 2014, 9:22 pm
RE: Customer Service thread - by Andreos1 - 09 Sep 2014, 10:26 am
Re: RE: Customer Service thread - by Dan - 09 Sep 2014, 10:39 am
RE: Customer Service thread - by gtom - 09 Sep 2014, 7:54 pm
Re: RE: Customer Service thread - by Adrian - 09 Sep 2014, 8:08 pm
RE: Customer Service thread - by gtom - 09 Sep 2014, 10:40 pm
RE: Customer Service thread - by Adrian - 23 Sep 2014, 5:21 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 4:08 pm
RE: Customer Service thread - by Michael - 07 Oct 2014, 6:27 pm
RE: Customer Service thread - by Adrian - 07 Oct 2014, 7:22 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 7:25 pm
RE: Customer Service thread - by Adrian - 07 Oct 2014, 7:30 pm
Customer Service thread - by R852 PRG - 07 Oct 2014, 6:13 pm
RE: Customer Service thread - by Dan - 07 Oct 2014, 6:22 pm
RE: Customer Service thread - by Andreos1 - 13 Oct 2014, 5:16 pm
RE: Customer Service thread - by Andreos1 - 07 Nov 2014, 10:34 pm
RE: Customer Service thread - by Dan - 09 Nov 2014, 6:00 pm
RE: Customer Service thread - by Adrian - 09 Nov 2014, 7:47 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 6:45 pm
RE: Customer Service thread - by Adrian - 12 Nov 2014, 8:17 pm
RE: Customer Service thread - by Dan - 12 Nov 2014, 8:47 pm
RE: Customer Service thread - by Adrian - 12 Nov 2014, 8:59 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 9:13 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 9:28 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 9:38 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 9:50 pm
RE: Customer Service thread - by Dan - 17 Nov 2014, 2:42 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:17 pm
RE: Customer Service thread - by mb134 - 12 Nov 2014, 10:29 pm
RE: Customer Service thread - by Andreos1 - 12 Nov 2014, 10:41 pm
RE: Customer Service thread - by Adrian - 13 Nov 2014, 5:50 pm
RE: Customer Service thread - by Dan - 13 Nov 2014, 6:09 pm
RE: Customer Service thread - by Adrian - 13 Nov 2014, 6:14 pm
RE: Customer Service thread - by citaro5284 - 15 Nov 2014, 8:41 am
RE: Customer Service thread - by eezypeazy - 15 Nov 2014, 9:24 am
Re: RE: Customer Service thread - by Adrian - 15 Nov 2014, 9:29 am
RE: Customer Service thread - by Andreos1 - 29 Nov 2014, 5:32 pm
RE: Customer Service thread - by Dan - 01 Dec 2014, 5:35 pm
RE: Customer Service thread - by Adrian - 08 Dec 2014, 8:48 pm
RE: Customer Service thread - by Dan - 08 Dec 2014, 8:51 pm
RE: Customer Service thread - by mb134 - 08 Dec 2014, 9:15 pm
RE: Customer Service thread - by cbma06 - 12 Dec 2014, 6:59 pm
RE: Customer Service thread - by cbma06 - 12 Dec 2014, 7:08 pm
RE: Customer Service thread - by Jimmi - 12 Dec 2014, 8:50 pm
RE: Customer Service thread - by Tom - 12 Dec 2014, 8:51 pm
RE: Customer Service thread - by Adrian - 12 Dec 2014, 11:10 pm
RE: Customer Service thread - by Jimmi - 12 Dec 2014, 9:09 pm
RE: Customer Service thread - by Andreos1 - 13 Dec 2014, 9:15 am
RE: Customer Service thread - by mb134 - 30 Dec 2014, 3:51 pm
RE: Customer Service thread - by Dan - 30 Dec 2014, 3:57 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:05 pm
RE: Customer Service thread - by Adrian - 30 Dec 2014, 4:28 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 4:39 pm
RE: Customer Service thread - by tyresmoke - 30 Dec 2014, 9:56 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 10:07 pm
RE: Customer Service thread - by tyresmoke - 31 Dec 2014, 7:35 am
RE: Customer Service thread - by mb134 - 31 Dec 2014, 9:39 am
RE: Customer Service thread - by Adrian - 30 Dec 2014, 4:31 pm
RE: Customer Service thread - by Andreos1 - 30 Dec 2014, 9:19 pm
RE: Customer Service thread - by mb134 - 30 Dec 2014, 9:24 pm
RE: Customer Service thread - by Adrian - 30 Dec 2014, 10:02 pm
Customer Service thread - by R852 PRG - 22 Feb 2015, 3:33 pm
RE: Customer Service thread - by Dan - 22 Feb 2015, 3:35 pm
Customer Service thread - by R852 PRG - 22 Feb 2015, 3:37 pm
RE: Customer Service thread - by Dan - 22 Feb 2015, 3:39 pm
RE: Customer Service thread - by R852 PRG - 20 Mar 2015, 6:09 pm
RE: Customer Service thread - by Michael - 31 Mar 2015, 8:41 pm
RE: Customer Service thread - by Andreos1 - 26 May 2015, 12:38 pm
Customer Service thread - by Adrian - 28 May 2015, 9:48 pm
RE: Customer Service thread - by Malarkey - 28 May 2015, 9:54 pm
RE: Customer Service thread - by S813 FVK - 28 May 2015, 10:15 pm
RE: Customer Service thread - by Davie - 28 May 2015, 10:30 pm
RE: Customer Service thread - by Jimmi - 02 Jun 2015, 8:34 pm
RE: Customer Service thread - by Andreos1 - 02 Jun 2015, 8:37 pm
RE: Customer Service thread - by Dan - 03 Jun 2015, 9:25 am
Customer Service thread - by Jimmi - 16 Jun 2015, 11:08 am
RE: Customer Service thread - by Adrian - 19 Jun 2015, 6:24 pm
RE: Customer Service thread - by Jimmi - 19 Jun 2015, 6:43 pm
Customer Service thread - by Adrian - 31 Jul 2015, 4:41 pm
RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 6:51 pm
RE: Customer Service thread - by citaro5284 - 11 Aug 2015, 6:53 pm
RE: Customer Service thread - by S813 FVK - 11 Aug 2015, 6:54 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 6:59 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 6:57 pm
RE: Customer Service thread - by Adrian - 11 Aug 2015, 7:00 pm
RE: Customer Service thread - by BusLoverMum - 11 Aug 2015, 7:14 pm
RE: Customer Service thread - by Adrian - 11 Aug 2015, 7:17 pm
RE: Customer Service thread - by omnicity4659 - 13 Aug 2015, 1:09 pm
RE: Customer Service thread - by Adrian - 07 Sep 2015, 6:10 pm
RE: Customer Service thread - by Andreos1 - 07 Sep 2015, 7:55 pm
RE: Customer Service thread - by R852 PRG - 07 Sep 2015, 8:01 pm
RE: Customer Service thread - by northern156 - 07 Sep 2015, 9:04 pm
RE: Customer Service thread - by citaro5284 - 08 Sep 2015, 4:06 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 3:32 pm
RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 3:56 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:01 pm
RE: Customer Service thread - by BusLoverMum - 26 Nov 2015, 4:09 pm
RE: Customer Service thread - by omnicity4659 - 26 Nov 2015, 4:30 pm
RE: Customer Service thread - by Tom - 23 Dec 2016, 5:49 pm
RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 7:27 pm
RE: Customer Service thread - by Tom - 23 Dec 2016, 8:34 pm
RE: Customer Service thread - by Andreos1 - 23 Dec 2016, 11:16 pm
RE: Customer Service thread - by Ambassador - 23 Dec 2016, 10:23 pm
RE: Customer Service thread - by Adrian - 24 Dec 2016, 11:23 am
RE: Customer Service thread - by Michael - 23 Dec 2016, 10:27 pm
RE: Customer Service thread - by Dan - 09 Apr 2017, 7:09 am
RE: Customer Service thread - by Andreos1 - 09 Apr 2017, 8:15 am
RE: Customer Service thread - by markydh - 09 Apr 2017, 12:19 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 12:25 pm
RE: Customer Service thread - by James101 - 09 Apr 2017, 6:14 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 7:52 pm
RE: Customer Service thread - by James101 - 09 Apr 2017, 7:56 pm
RE: Customer Service thread - by Adrian - 09 Apr 2017, 7:58 pm
RE: Customer Service thread - by Ambassador - 09 Apr 2017, 11:17 pm
RE: Customer Service thread - by LeeCalder - 10 Apr 2017, 6:19 am
RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 8:55 am
RE: Customer Service thread - by Adrian - 10 Apr 2017, 9:32 am
RE: Customer Service thread - by Andreos1 - 10 Apr 2017, 9:40 am
RE: Customer Service thread - by markydh - 10 Apr 2017, 10:42 am
RE: Customer Service thread - by Andreos1 - 07 Dec 2017, 6:50 pm
RE: Customer Service thread - by Andreos1 - 28 Mar 2018, 5:45 pm
RE: Customer Service thread - by Chris 1 - 29 Mar 2018, 11:16 am
RE: Customer Service thread - by Andreos1 - 30 Mar 2018, 9:32 am
RE: Customer Service thread - by James101 - 30 Mar 2018, 9:39 pm
RE: Customer Service thread - by Andreos1 - 31 Mar 2018, 1:17 pm
RE: Customer Service thread - by Chris 1 - 04 Apr 2018, 12:16 pm
RE: Customer Service thread - by Andreos1 - 04 Apr 2018, 12:54 pm
RE: Customer Service thread - by Andreos1 - 12 Jul 2019, 5:36 pm
RE: Customer Service thread - by James101 - 24 Jul 2019, 9:30 pm
RE: Customer Service thread - by deanmachine - 24 Jul 2019, 10:41 pm
RE: Customer Service thread - by James101 - 24 Jul 2019, 11:02 pm
RE: Customer Service thread - by Adrian - 25 Jul 2019, 8:00 pm
RE: Customer Service thread - by Adrian - 16 Aug 2019, 6:46 pm
RE: Customer Service thread - by Andreos1 - 16 Aug 2019, 9:16 pm
RE: Customer Service thread - by Adrian - 24 Aug 2019, 8:59 pm
RE: Customer Service thread - by Tyne_Traveller - 25 Aug 2019, 8:38 am
RE: Customer Service thread - by Adrian - 25 Aug 2019, 3:26 pm
RE: Customer Service thread - by tyresmoke - 26 Aug 2019, 11:04 am
RE: Customer Service thread - by Andreos1 - 26 Aug 2019, 3:03 pm
RE: Customer Service thread - by Andreos1 - 23 Jun 2020, 8:05 pm
RE: Customer Service thread - by deanmachine - 30 Jul 2020, 7:05 pm
RE: Customer Service thread - by Andreos1 - 30 Jul 2020, 8:22 pm
RE: Customer Service thread - by tyresmoke - 30 Jul 2020, 7:38 pm
RE: Customer Service thread - by deanmachine - 30 Jul 2020, 8:17 pm
RE: Customer Service thread - by Rob44 - 31 Jul 2020, 10:40 am
RE: Customer Service thread - by Adrian - 14 Aug 2021, 1:22 pm
RE: Customer Service thread - by Adrian - 30 Mar 2022, 12:16 pm
RE: Customer Service thread - by streetdeckfan - 30 Mar 2022, 4:39 pm
RE: Complaint Stories - by Adrian - 18 Apr 2014, 8:23 pm