(20 Apr 2015, 11:00 pm)Coastliner700 wrote @Malarkey- customer services are obliged to respond to all complaints. This is to do with bus users UK and GNE are included.

(20 Apr 2015, 7:45 am)Michael wrote Although a 35 isn't due out of Heworth at this time, last one 8:21.... lol

That one should be at Hylton Castle now

(21 Apr 2015, 9:44 am)leestransportphotos wrote Are the Red Kite deckers going to have any special features like the Streetlites? Or are they going to be like the old Red Kite spares?

Sorry for my lack of knowledge

(21 Apr 2015, 6:22 am)aureolin wrote Customerservices@gonortheast.co.uk - that's the easiest way to do it.

(21 Apr 2015, 9:44 am)leestransportphotos wrote Are the Red Kite deckers going to have any special features like the Streetlites? Or are they going to be like the old Red Kite spares?

Sorry for my lack of knowledge

redkite_1.png (Size 667.1 KB | Downloads 34)

redkite_2.png (Size 959.89 KB | Downloads 35)

(21 Apr 2015, 11:23 am)Malarkey wrote Just be on the phone to them for the past 15 Minutes, bloke I spoke to was very kind, apologetic and helpful, all details will be passed on to Riverside Depot for them to have a look at, then they will speak to the Driver.

(21 Apr 2015, 11:51 am)Tommy_1581 wrote Was he English with a local accent? Great customer service like, seems better than Arriva's press 2 for North East, then being transferred to someone who pronounces Morpeth wrong.

The one that I had with NX Customer Services was Indian, and was asking for a description of the driver of whom was stood in front of me, so that was easy. Never asked for a fleet number or service until the end. Then I receive an email saying that they apologise on behalf of the driver and appropriate action would be taken upon the Dunn Motor Services (Yourbus) driver. 

(21 Apr 2015, 12:06 pm)Malarkey wrote I he was local, in all honesty he was excellent, probably the best experience I have had of using GNEs Customer Services although it is a rarity I do complain, I even pointed out that I was an Enthusiast as he said something about how helpful the details I had given were compared to other customers who Phone up or Email and Complain, the details I gave him were the Time I got on the Bus/Bus Stop I got on at/Service I used and Fleet Number/Branding of the Vehicle, think I may of even mentioned the Vehicle Type also, we then briefly discussed the sides of Complaining and Understanding from a Passengers point of View, and from an Enthusiasts point of view whilst he noted all the details down I had given, just keep the communication and conversation between us flowing, rather than there being a dead silence for small periods of time, which is a bad thing to do if you work in a Call Centre/Customer Service Environment.

(21 Apr 2015, 12:20 pm)Andreos1 wrote I reckon once he found out your name and who was on the other end of the phone, he was star struck!
Frantically waving his hands, letting his colleagues know he was speaking to a member of NEB.

Glad it appears to be on its way to being resolved though

(21 Apr 2015, 12:29 pm)Malarkey wrote Probably ran through Bensham Offices afterwards just to tell Dan and Citaro5284  .

(21 Apr 2015, 12:56 pm)Andreos1 wrote 'Guess who I have just spoken to!?' 

Might ring up, just for the craic. May get the phone slammed down when I mention Andreos Constantopolous is on the other end 

(21 Apr 2015, 12:58 pm)Malarkey wrote Dont tell me it was Bazza.

(21 Apr 2015, 1:01 pm)Andreos1 wrote Nah, it was the impression of the cust svc staff after they had spoken to you, waving their arms like a maniac, running about, shouting 'guess who I have just spoken to!?'

(21 Apr 2015, 1:04 pm)Malarkey wrote Trying to contain my Laughter on 2 coming through Penshaw, im just waiting for Dan or Citaro5284 to make a comment.

(21 Apr 2015, 1:15 pm)Andreos1 wrote Will they know citaro5284's proper identity though?
If they don't know his real name, they may not be able to tell him the good news - unless the customer service person, is telling anyone and everyone.

Heck, even busman101 may come back to the forum, because of your conversation and the excitement reverberating around Bensham

(21 Apr 2015, 2:45 pm)Michael wrote Has any B10's being withdrawn yet due to the X66 Streetlites entering service?

(21 Apr 2015, 11:50 am)Dan wrote No - the Volvo B9TL vehicles for the "Red Kite" 47 will only feature the provision of free Wi-Fi. Note the new 'special feature' circles on the drawings:



There are three circles on the Streetlite (Wi-Fi, USB sockets, three-pin sockets) and just one on the Volvo B9 (Wi-Fi).

• Volvo B10BLE/Wright Renown 4923 (X923 WGR) has transferred from Riverside to Deptford, serving as the replacement for Transbus MPD/Transbus Mini Pointer 561 (NK53 TLF) which transferred from Deptford to Hexham last month for use on service AD122.
  
• DAF SB120/Wright Cadet 8244 (NA52 BUW), which has been on loan to Hexham for the last 32 days, has now transferred to Hexham as a replacement for Volvo B6BLE/Plaxton Concept 2000 8293 (NK54 PHV) which was withdrawn last month. I think it is likely to be withdrawn soon itself.
  

(21 Apr 2015, 4:20 pm)westy3738 wrote 8242 hasn't been at Hexham.