(17 Dec 2021, 1:41 pm)Andreos1 wrote Tie in that with some poor management, lots of responsibility, being monitored for every move you make... Not likely to help with the attrition.

I've often wondered if some sort of bonus (attractive and realistic), would help reduce turnover. Obviously in addition to many other improvements.

I've just received a bonus of the equivalent of 2 weeks salary for doing my job. If I had performed even better, I'd have been rewarded even more. 
Tie that in with a couple of other incentives/bonuses over the course of a year and for those who are motivated by financial reward, then they're going to be a little happier.

(17 Dec 2021, 1:55 pm)Rob44 wrote Less time on here mate and you'll be flush LOL

(17 Dec 2021, 1:14 pm)Chris 1 wrote Subjective of course, £24k does sound better than £9.30 in my opinion.  From your comments above, I assume that's with a days overtime each week though which makes it sound not quite as good!

I've seen a similar add on facebook recently for Stagecoach.  "Up to £26k* after 2 years" was the headline, not so obvious was the disclaimer that the asterisk was referring to.

(17 Dec 2021, 3:51 pm)54APhotography wrote Bus travel around Sunderland today has been an utter farce with multiple cancellations and insane traffic caused by more pointless lane closures. Timetabling went out of the window by 10am

(18 Dec 2021, 6:35 pm)Train8261 wrote Looks like these cancellations are getting worse and now seem to be affecting Percy Main Depot with a few journeys being cancelled on the 1/309/310/311

(18 Dec 2021, 6:41 pm)Keeiajs wrote Yeah, I noticed that seems to be the first time they have ever, or atleast for a few months. 

Deptford is starting to creep up especially this week it has been bad. I was at Park lane the other day there was 3 20's, 3 56's, 2 Berries, 1 Purples, 2x Drifters, a 9, and 2 berries + a 78 parked at Stand R. One of the 60 were at Stand E and another at the 61 side of parklane parked up at the side.

(18 Dec 2021, 6:41 pm)Keeiajs wrote Yeah, I noticed that seems to be the first time they have ever, or atleast for a few months. 

Deptford is starting to creep up especially this week it has been bad. I was at Park lane the other day there was 3 20's, 3 56's, 2 Berries, 1 Purples, 2x Drifters, a 9, and 2 berries + a 78 parked at Stand R. One of the 60 were at Stand E and another at the 61 side of parklane parked up at the side.

(18 Dec 2021, 6:45 pm)54APhotography wrote To be fair right now I wouldn't bother using a bus at all. Stagecoach and Go are dropping that many services, and I know it is not of their own intention, but after this last few days, no.

(18 Dec 2021, 6:51 pm)Train8261 wrote Go North East the past few days have been cancelled so so so many services

(18 Dec 2021, 7:03 pm)54APhotography wrote What people just don't get, is that since the considerable frequency reductions a missing service has a massive effect. E bus routes went to half hourly which means drop one and then every route suffers one bus an hour alternately all day. And because of this large numbers end up waiting and overcrowd single deckers. Which makes the already miserable journey even worse. The upshot is and judging by the massive increase in car journeys, not just because it is running up to Xmas, then this shorting is turning a lot more away from public transport. Prime examples this week, one E1 missing, then means the next hour E2 has only one and the next an E6 only one. A 39 is cancelled from Doxford Park, meaning the next one is standing room only on a Solo. At 4pm today there was a 2 and 2A heading to Silksworth but absolutely nothing coming the other way, in fact at that time the last westbound 2 was half way up Chester Road. Yesterday Stagecoach dropped a decker off a 16 at 10:30 meaning Fawcett Street was queued past Wilkinsons for a gas on the 1131 16 which was late and made worse by the chaos caused by St. Mary's having a lane out. Not one positive word have I heard in a week for any of the bus operators. This mountain is getting higher..

(18 Dec 2021, 11:10 pm)Ambassador wrote 11.10pm and still no cancellation list posted for tomorrow. One hopes the early service runs for retail workers…

(19 Dec 2021, 10:17 am)Keeiajs wrote Wonder if there will be any cancellations on Boxing Day...any of the X1 there screwed.

(18 Dec 2021, 11:16 pm)Michael wrote On the GNE site?, just need to scroll down.

(19 Dec 2021, 11:16 am)Rob44 wrote Are the soccer bus x50 running today or would these be pulled to run GNE normal services? Or would GNE lose more £££ by defaulting running them?

(19 Dec 2021, 10:25 am)Train8261 wrote Hopefully there won't be but can't put any luck on

(19 Dec 2021, 11:34 am)Keeiajs wrote Might be worth just throwing the 56' plate OmniDekka's on them, Yes they won't have the spec but more capacity. 

Personally I am worried about how popular the services will be, like final buses to Dalton Park/Peterlee/Easington lane/ Durham what if they are full to capacity at the last service of the day. I can see some real issues and with no Customer Services in that day it just seems like it will be a trainwreck, especially with cancellations. On 21 or X1 cancellation......oh god.

(19 Dec 2021, 11:55 am)Train8261 wrote Same here. I have a feeling gne are gonna be flooding with complaints if some last service buses get cancelled om Christmas Eve/Boxing day & New Year's Eve

(19 Dec 2021, 11:34 am)Keeiajs wrote Might be worth just throwing the 56' plate OmniDekka's on them, Yes they won't have the spec but more capacity. 

Personally I am worried about how popular the services will be, like final buses to Dalton Park/Peterlee/Easington lane/ Durham what if they are full to capacity at the last service of the day. I can see some real issues and with no Customer Services in that day it just seems like it will be a trainwreck, especially with cancellations. On 21 or X1 cancellation......oh god.

(19 Dec 2021, 12:32 pm)54APhotography wrote Ultimately, no matter what we have all written here, this is not the fault of the bus companies, the situation with HGV pay rates is still taking those drivers who can away. The rate of new recruits is incapable of matching the usual loss plus this, and the DVLA have royally screwed up licences for the best part of three years now.

But those companies who can should as written here dedicate themselves to ensuring deckers are available to be switched in when mass cancellations take place and the impending crush on Christmas Eve. GNE obviously have a better ability to do this, but there are countless heavily stacked operators who have a good stock that could come out after 12 noon to make this Christmas Eve not go as many of us suspect...

(19 Dec 2021, 3:21 pm)Andreos1 wrote It will be interesting to see how they manage that situation and whether cust svc is going to be a priority in that period of the day.
Front line staff missing + crowded or delayed buses = potential carnage.
A customer service offer would help mitigate some of the issues.

---

 
Hmm, not sure I agree with that mind.

In addition to any external influences, there's internal factors at play and operators need to take some responsibity for the shortage of staff and high attrition rate.

(19 Dec 2021, 3:21 pm)Andreos1 wrote It will be interesting to see how they manage that situation and whether cust svc is going to be a priority in that period of the day.
Front line staff missing + crowded or delayed buses = potential carnage.
A customer service offer would play a part in helping mitigate some of the issues.

(19 Dec 2021, 3:57 pm)Keeiajs wrote I can imagine staff at Newcastle, Gateshead, metro, Durham, Washington but that is about it, and for Newcaslte that will be a bigger pain as a lot of services don't go into Eldon Square.

+ No GNE Customer Service, Probs cancellation + crowed/rammed buses + Frequency + early finsih/late start is a recipe for utter chaos, confusion and pain. And if passengers get left behind on the last buses of the day.......

(19 Dec 2021, 4:08 pm)Dan wrote I’d be very surprised if there were any cancellations on Boxing Day.

If the company thought there wouldn’t be enough staff to volunteer for Boxing Day, they wouldn’t have agreed to take on extra contracted work for Northumberland County Council and Nexus.


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