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+--- Thread: Social media (/showthread.php?tid=3837)
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Social media - Rob44 - 03 Mar 2022
With gne having a more proactive social media presence would it not be a good idea to remind people via Facebook Twitter ext when the short notice cancellation buses are due but arnt running? The other half waited at market street in the rain for 28b. It hasnt come. Shes now on 56 to gateshead then and getting lift home. Buts shes text me saying nowt on Twitter... but it is on the app in short notice cancellations. If it had been posted on Twitter say before the previous 28a/b was due she would have left early and got that one... or stay out longer and got next one... just a thought...
RE: Social media - Omega54 - 03 Mar 2022
(03 Mar 2022, 8:39 pm)Rob44 wrote With gne having a more proactive social media presence would it not be a good idea to remind people via Facebook Twitter ext when the short notice cancellation buses are due but arnt running? The other half waited at market street in the rain for 28b. It hasnt come. Shes now on 56 to gateshead then and getting lift home. Buts shes text me saying nowt on Twitter... but it is on the app in short notice cancellations. If it had been posted on Twitter say before the previous 28a/b was due she would have left early and got that one... or stay out longer and got next one... just a thought...There has been plenty of cancellations which weren't put on the list
RE: Social media - Adrian - 03 Mar 2022
Facebook's algorithms for pages makes it pretty ineffective for posting disruption information. Twitter is getting as bad and I'd argue it's becoming harder to see that kind of information in your timeline, unless you really limit your following.
Further developing the app would be a better option, making use of location and push notifications.
RE: Social media - Omega54 - 03 Mar 2022
(03 Mar 2022, 9:08 pm)Adrian wrote Facebook's algorithms for pages makes it pretty ineffective for posting disruption information. Twitter is getting as bad and I'd argue it's becoming harder to see that kind of information in your timeline, unless you really limit your following.Not to mention it is very hard to find your service and some they don't even post if it is a every 12-15 min service happened to a 4 whcih I was on, or the cancellation page through twitter.
Further developing the app would be a better option, making use of location and push notifications.
And another time on the 4, they missed like 2 cancelled services
Social media - Dan - 03 Mar 2022
(03 Mar 2022, 9:13 pm)Omega54 wrote Not to mention it is very hard to find your service and some they don't even post if it is a every 12-15 min service happened to a 4 whcih I was on, or the cancellation page through twitter.
And another time on the 4, they missed like 2 cancelled services
All cancellations are posted regardless of frequency.
Any which aren’t have been a last-minute driver failure, probably on the day - including sometimes where resource has been shuffled around to ensure that first and last buses have been covered, if something at short notice has resulted in this potentially not being the case.
The website is updated as best as possible but there’s an enormous amount of work involved in posting this update daily (including on weekends) so there does have to be a cut-off at some point which might mean the odd one slips through the net.
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RE: Social media - Rob44 - 04 Mar 2022
Some good points made it unfortunately for gne she that miffed about yesterday that we are now taking the car to match tomorrow meaning they lose our bus fares ( and pubs lose our business to) and ncp car parks will gain!
RE: Social media - Andreos1 - 05 Mar 2022
(04 Mar 2022, 9:48 am)Rob44 wrote Some good points made it unfortunately for gne she that miffed about yesterday that we are now taking the car to match tomorrow meaning they lose our bus fares ( and pubs lose our business to) and ncp car parks will gain!And that's where they lose out. Elastic passengers will and can look for alternatives and after a negative experience, it might take a bit of time to actually use the bus again.
There's that old adage about it costing more to attract new customers than it does to keep existing ones.
As a side note, the folks haven't used the bus since the problems they had (I mentioned it on here) a few months back.
Pensioners who have kept their cars, because they can't rely on public transport nor trust it - despite both of them having passes for free travel.
RE: Social media - User2613 - 16 Mar 2022
I was just on 5418. The NSA. system wasn't running so just had a selection of generic messages scrolling across the screen. One of these messages related to customer services and how it's open "7-7 Monday to Friday and 9-5 on weekends and bank holidays" I know this used to be the case but it hasn't been for a long time. Surely at this point this is just false advertising.
RE: Social media - F114TML - 16 Mar 2022
(03 Mar 2022, 8:39 pm)Rob44 wrote With gne having a more proactive social media presence would it not be a good idea to remind people via Facebook Twitter ext when the short notice cancellation buses are due but arnt running? The other half waited at market street in the rain for 28b. It hasnt come. Shes now on 56 to gateshead then and getting lift home. Buts shes text me saying nowt on Twitter... but it is on the app in short notice cancellations. If it had been posted on Twitter say before the previous 28a/b was due she would have left early and got that one... or stay out longer and got next one... just a thought...I agree it'd be very useful if they tweet when theres a cancelled bus or give a push notification from the app if you've favourited a route. Now on a metro after trying to get the 56 - 3 cancelled in a row of which one was tweeted about as it was a breakdown. Would've got an earlier metro if i'd not been so stupid to think the bus would turn up. Far from the first time I'd made such an idiotic mistake in the past few weeks. #BetterThanEver
I feel like GNE are going from good bus company to biggest advert for cars I've ever seen.
RE: Social media - Unber43 - 21 Mar 2022
https://twitter.com/parstree/status/1504423848959164421?s=20&t=o2M0KjgWFQFiu6YKhfuF8w anyone seen this it looks like MG was backing his PM Depot Manager https://twitter.com/MartijnGNE/status/1504600108385677328?s=20&t=o2M0KjgWFQFiu6YKhfuF8w
RE: Social media - Adrian - 21 Mar 2022
(21 Mar 2022, 7:49 pm)Unber43 wrote https://twitter.com/parstree/status/1504423848959164421?s=20&t=o2M0KjgWFQFiu6YKhfuF8w anyone seen this it looks like MG was backing his PM Depot Manager https://twitter.com/MartijnGNE/status/1504600108385677328?s=20&t=o2M0KjgWFQFiu6YKhfuF8w
Auditors... and if the police have been called, then they've gotten exactly what they've set out to achieve. The problem is that now, it'll likely end up in others going there too, because one of them has had a reaction the first time round.
I'm surprised MG has given it the time of day to be honest.
RE: Social media - Unber43 - 21 Mar 2022
(21 Mar 2022, 9:13 pm)Adrian wrote Auditors... and if the police have been called, then they've gotten exactly what they've set out to achieve. The problem is that now, it'll likely end up in others going there too, because one of them has had a reaction the first time round.If you watch his videos, they is a constant theme on his YT of him get the police called. I think MG had it, I think the PM Depot Manager did the right thing I watched the video I believe he did enter PM Garages even if it was for a brief couple of seconds.
I'm surprised MG has given it the time of day to be honest.
RE: Social media - Jimmi - 21 Mar 2022
(21 Mar 2022, 9:13 pm)Adrian wrote Auditors... and if the police have been called, then they've gotten exactly what they've set out to achieve. The problem is that now, it'll likely end up in others going there too, because one of them has had a reaction the first time round.
I'm surprised MG has given it the time of day to be honest.
There seems to be loads of these pages/channels springing up on Facebook and YouTube lately and it's not the first time I've seen them turn up at bus depots (amongst others), in said video they claimed to visit Arriva's Darlington depot.
Little wonder security and law enforcement seem to be enforcing not allowing cameras in areas like Nexus Interchanges, these nuggets just makes things more difficult for us spotters than it already is.
RE: Social media - streetdeckfan - 21 Mar 2022
I'm not being funny, but do people not have better things to do than hover around bus depots and take photos and videos?
Don't get me wrong, if I'm going to Costco I'll have a little peek through the railings at Riverside, or if I'm on the X21, I'll have a look through the doors at CLS to see if there's anything interesting, but that's just sad.
RE: Social media - Ds1197 - 21 Mar 2022
(21 Mar 2022, 11:09 pm)streetdeckfan wrote I'm not being funny, but do people not have better things to do than hover around bus depots and take photos and videos?
Don't get me wrong, if I'm going to Costco I'll have a little peek through the railings at Riverside, or if I'm on the X21, I'll have a look through the doors at CLS to see if there's anything interesting, but that's just sad.
To be fair I only glance at the paint shop (saltmedows) when I'm on 93/94
RE: Social media - streetdeckfan - 21 Mar 2022
(21 Mar 2022, 11:14 pm)Ds1197 wrote To be fair I only glance at the paint shop (saltmedows) when I'm on 93/94
I can understand if you're going past anyway, it's the going out of your way to do it that I don't get. Seriously, what are they expecting to see. It's just a building with a few buses in!
I'm not sure what's worse hovering around a bus depot, or standing at the side of the road like a lemon waiting for a bus to go past!
RE: Social media - omnicity4659 - 21 Mar 2022
No offences appeared to have been committed - only things of concern is that he did enter depot land via an open gate (trespass, a civil not criminal matter) and filmed signage in that area (which in an off-limits area could have included sensitive information).
Whether or not it's someone's cup of tea, sad, or if they have better things to do doesn't make it wrong.
However, in these auditing videos they do tend to verbally provoke people or cause suspicion by being vague. If done right then it can raise awareness to it being legal to take photos wherever you want in a public place, however all it seems to do is attract negative attention just because of how they present...
RE: Social media - Drifter60 - 22 Mar 2022
(21 Mar 2022, 11:26 pm)streetdeckfan wrote I can understand if you're going past anyway, it's the going out of your way to do it that I don't get. Seriously, what are they expecting to see. It's just a building with a few buses in!
I'm not sure what's worse hovering around a bus depot, or standing at the side of the road like a lemon waiting for a bus to go past!
That’s not really the point though. Just because you, I or anyone else deem something to be uninteresting or a waste of time, doesn’t mean any person isn’t free to do what they like, within the law of course.
I’ve seen another one of these auditors on Facebook recently, was a fairly new concept to me. Its not exactly how I’d spend my days, but each to their own. Though, it does seem to a certain extent these people push boundaries and then in this case the manager has played straight into his hands, as realistically to me looks like no laws have been broken. I’m surprised the MD has responded publicly because I’m not sure GNE look brilliant in that video, despite perhaps a certain amount of provocation.
RE: Social media - Rob44 - 22 Mar 2022
I might just wonder around nextdors garden with a camera and see what happens there... or even better the garden of ones of those defending the idiot with a camera garden. See how they like it
RE: Social media - stagecoachbusdepot - 22 Mar 2022
(22 Mar 2022, 12:54 pm)Rob44 wrote I might just wonder around nextdors garden with a camera and see what happens there... or even better the garden of ones of those defending the idiot with a camera garden. See how they like it
Exactly this - I notice in the video the idiot with the camera was using covid as an excuse to keep his mask on (outdoors and well distanced) to hide his face. Maybe the victims of these people should start filming the "auditors" harassing people and post it online so their faces get known. Whether it is illegal or not, the trespassing captured in the video is a civil wrong, as well as just being utterly ignorant. I might be mising something but I'm not sure what point they are trying to prove by trespassing on private land then refusing to leave when asked. Sadly the kind of "right" these morons claim to be trying to protect is more damaged by what could be actually quite intimidating behaviour toward their victims.
RE: Social media - omnicity4659 - 22 Mar 2022
(22 Mar 2022, 12:54 pm)Rob44 wrote I might just wonder around nextdors garden with a camera and see what happens there... or even better the garden of ones of those defending the idiot with a camera garden. See how they like itDifferent laws apply to intentional harrassment of individuals which would apply to what you propose.
Someone turning up on public land with a camera to film buildings and vehicles and then someone else voluntarily entering and remaining in the shot is totally different.
(22 Mar 2022, 1:21 pm)stagecoachbusdepot wrote Whether it is illegal or not, the trespassing captured in the video is a civil wrong, as well as just being utterly ignorant. I might be mising something but I'm not sure what point they are trying to prove by trespassing on private land then refusing to leave when asked.When the person trespassed on GNE property via an open gate nobody asked him to leave.
Percy Main depot has public roads running through and around it, anyone can be there for any reason as long as they don't enter depot buildings.
RE: Social media - Rob44 - 22 Mar 2022
So your saying the twit filming this didnt go intentionally to Harris the gne manager/staff????
RE: Social media - omnicity4659 - 22 Mar 2022
No idea, from the video it doesn't look like it. Manager voluntarily approached and entered the video, other staff came and went.
RE: Social media - Drifter60 - 22 Mar 2022
(22 Mar 2022, 12:54 pm)Rob44 wrote I might just wonder around nextdors garden with a camera and see what happens there... or even better the garden of ones of those defending the idiot with a camera garden. See how they like it
It’s already been pointed out the difference - as I think you well know - between company vs individual and of course the biggest one at all, private vs public land. This also isn’t about anyone liking or disliking something, if I was a GNE employee I’d perhaps not be thrilled with someone with a camera being around my place of work, but for me I’m just looking at this on a legal basis.
(22 Mar 2022, 5:59 pm)Rob44 wrote So your saying the twit filming this didnt go intentionally to Harris the gne manager/staff????
Again I pointed out that those auditor types know that they may come across a level of anxiety/anger/concern and perhaps dare I say it a few “jobsworths” too. From the video, the guy points out he had a positive experience at Arriva in Darlington, so the fact he spoke so gratefully about that makes me think you could be off the mark about his intentions.
Social media - streetdeckfan - 23 Mar 2022
At least a car doesn't get cancelled at short notice leaving you stranded!
![[Image: 102647ba5146743eccfdcd4c240cfec6.jpg]](https://uploads.tapatalk-cdn.com/20220323/102647ba5146743eccfdcd4c240cfec6.jpg)
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RE: Social media - stagecoachbusdepot - 23 Mar 2022
(23 Mar 2022, 10:09 am)streetdeckfan wrote At least a car doesn't get cancelled at short notice leaving you stranded!
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Indeed! Given the number of abandoned GNE buses strewn around the various bus stations and centres of the North East this marketing seems as ill informed as "Better Than Ever"!
RE: Social media - Adrian - 23 Mar 2022
(23 Mar 2022, 10:09 am)streetdeckfan wrote At least a car doesn't get cancelled at short notice leaving you stranded!
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I don't actually think this is a bad marketing campaign, and if we hadn't had months of unreliability, I think we'd be praising the initiative to try and build/grow services by attracting people away from cars. Does that mean I think it's an easy feat? No.
The problem is, that we have had months of unreliability, which is continuing into the present day. Looking at the short term disruptions page, and again most of the disruption is around the time people will be finishing education or work for the day. When you're marketing directly to car owners (or users) to switch, then you really can't afford to give them a bad experience, as it might be months before they're willing to give it another try. Rising fuel costs or not.
RE: Social media - stagecoachbusdepot - 23 Mar 2022
(23 Mar 2022, 12:14 pm)Adrian wrote I don't actually think this is a bad marketing campaign, and if we hadn't had months of unreliability, I think we'd be praising the initiative to try and build/grow services by attracting people away from cars. Does that mean I think it's an easy feat? No.
The problem is, that we have had months of unreliability, which is continuing into the present day. Looking at the short term disruptions page, and again most of the disruption is around the time people will be finishing education or work for the day. When you're marketing directly to car owners (or users) to switch, then you really can't afford to give them a bad experience, as it might be months before they're willing to give it another try. Rising fuel costs or not.
Agree it's not a bad message (I am sure there is or were some buses running around with similar themed messages already) but the timing seems to just ignore the relatity you have described above. When pulling several services/links North of Tyne and failing to run substantial journeys in other areas, trying to promote the bus as a viable alternative to the car - in the current context - for those that have a choice, seems unrealistic.
RE: Social media - Ambassador - 23 Mar 2022
Yes posting about winning an award for passenger excellence (regardless of when the award crtieria covered) could be seen as a bit of an own goal too.
But in their defence, damned if you do, damned if you don't. They at least need to create the perception of a well run, well oiled public transport operator to the outside world and not sharing an award win would have comms professionals across the board in despair.
I don't think the short notice cancellations are the worst thing in the world and bear with me on this - from a business point of view they tend to impact less lucrative high profile routes and they tend to only impact existing passengers who are commuting as there's no choice for them anyway which doesn't necessarily upset your aim of attracting the casual leisure passenger (the gets on with £10 note or asks loudly do you take apple pay driver? as they board)
It's the same logic I'm applying to the railway but they re currently doing a wonderful job of putting people into cars regardless of their travel persuasion
RE: Social media - F114TML - 23 Apr 2022
https://twitter.com/gonortheast/status/1517800472685559808
When a service is cancelled for, say, a breakdown, why do they sometimes give a 'start' and 'terminating' point of the service that's not the actual start/end point of the route?