(21 Apr 2015, 11:23 am)Malarkey wrote Just be on the phone to them for the past 15 Minutes, bloke I spoke to was very kind, apologetic and helpful, all details will be passed on to Riverside Depot for them to have a look at, then they will speak to the Driver.
Was he English with a local accent? Great customer service like, seems better than Arriva's press 2 for North East, then being transferred to someone who pronounces Morpeth wrong.
The one that I had with NX Customer Services was Indian, and was asking for a description of the driver of whom was stood in front of me, so that was easy. Never asked for a fleet number or service until the end. Then I receive an email saying that they apologise on behalf of the driver and appropriate action would be taken upon the Dunn Motor Services (Yourbus) driver.