(05 Jan 2016, 2:16 pm)Andreos1 wrote Face to face communication is great, but where will these people be based?Interchange points? Gateshead services run on a hub and spoke model for the most part, so why not have them at Interchange points? Gateshead and Heworth should be sufficient, being the two hubs between the closure.
I reckon it will be impossible to base a member of staff on each bus (we are often given the excuses about drivers not being able to enter conversation about late buses on the social media pages).
Impossible to have a member of staff at each stop.
The more methods used - the better.
I appreciate it doesn't capture the entire audience, but no one method will.