(07 Sep 2016, 6:17 pm)Tom wrote Talking of Facebook was just looking through GNEs facebook page and the customer service is shocking. Some posts ignored I've seen and this reply made me laugh!
''Hi - I am sorry you feel this way, I actually was on this bus as I get on the stop after this and it was right on time, this service is one of the most punctual services we run as I get this daily for work.'' Surely this isn't a reply you would expect from them?
Customer service on the buses is sh!te too. Asked a 5 driver what time he was due out and repeatedly asked why? Because I want to know if the 88A which takes longer but due out first would be quicker. Then told me he didn't start at Shields Asda although loads of people board there. He then starts telling me my pop card wasn't right although I'd just got it from Nexus a few days ago. Some drivers are worse than GCTs.