(28 Dec 2016, 7:41 pm)S813 FVK wrote Do we not think that the complaining is down to people failing to understand how businesses work? It is very easy to shoot down a business for doing something that goes against the customer without understanding why the business has made the decision that it has made.
All businesses exist to provide a product/service to the people in their target market. If this product/service does not appeal to the people that it is aimed at, it will not make a profit and will, therefore, be very difficult to justify its continuation. If they continued to provide the service at a loss, the business would simply struggle to survive, affecting a much larger group of people. After all, it is very rare for Go North East to remove a service and not to give customers an alternative method of getting to their destination, such as the recent extension of the 202 from Peterlee to Station Town replacing service X7 on that section of the route.
Shame we lost the Boro link but least we still have the X9, from Peterlee bus station and the X10 from else where.
Like you said, if it's not working then it needs changing.
I know i moaned a bit about the 18/19 changing in Sunderland but that's because i use the service, but it's only the first of 18 of the day which i really need to stay the same.
Looking forward to seeing what 2017 brings for all the bus companys.