Someone mentioned Arriva Durham ? A prize Arriva Durham ? A prize example of "we are bothered". The other day, had to do a trip to the city and my intended journey back operated X12.

The service arrived, Streetlite (??) 1599. It's driver duly collected his things and skunk away, end of duty. The vehicle then remained unattended for almost 15 minutes and would have remained so had it not been for the rather humourous intervention of two Arriva trainees who were scheduled to be route learning on that particular service. No-one had bothered to check that the driver for the service had failed to report for duty and likewise, no-one had bothered to organise a replacement. A classic example of just how Arriva don't perform

It got better on the eventual journey South when one of the "trainees" chose to go to sleep rather than do what he was supposed to be doing !!

Arriva through and through