(19 Jun 2023, 11:03 am)Andreos1 wrote The inability of operators to future proof their work, baffles me. 
Whether it's the inability to disaster plan effectively or actually be proactive about operations and find out what passengers (current, previous or potential) need, want or expect. 

We keep seeing the finger being pointed at Covid. Whether lockdown was right or wrong is irrelevant. Whether it's a pandemic or war, there's inevitably going to be a negative impact and it's clear these multi-million pound, multi-national PLC's didn't forsee or think about how to mitigate the effect both short term or long term. 
Other than dusting off the begging bowl. 

Scary. 

Mind, I'm sure they've got a nuclear bomb proof bunker to keep that begging bowl safe. 
As soon as the dust settles following a Putin bombing mission, that bowl will be out and an Oscar winning performance of Oliver will be put on. 
Meanwhile, despite the population of the North East being displaced or indeed dead, that Durham Road, Coast Road and Great North Road corridor will be back to full operational strength before we know it.