(26 Mar 2014, 10:05 am)eezypeazy wrote The Passenger Focus survey results are announced today.

Some points from that survey.

Fare paying passengers - Only 27% were v satisfied and 38% were satisfied.

Pass holders (conc) were 90% satisfied (95% on GNE)

The whole survey is skewed by the inclusion of non fare paying passengers

Some scores for GNE have actually dropped. Anyone downloading, GNE's breakdown is on page 90 (ironic eh!)