(26 Mar 2014, 10:05 am)eezypeazy wrote The Passenger Focus survey results are announced today.

You seem to be posting with increasing regularity again eezypeazy.

Thanks for this, will have a look later on at it.
Hopefully, there will have been a broad range of people (paying and free) who have contributed as well as seeing an increase in happiness with the abc1 commuters who weren't too happy according to last years report.

If GNE listened to arguably their most import customers, then the abc1s will be a lot happier.

(26 Mar 2014, 12:41 pm)aureolin wrote Whilst the results look good for a company, it must be said that they don't represent a true proportion of customers. The average base size is listed as 693. Is this on average how many responses were received for each question?

If so, GNE make claim to 71,000,000 passenger journeys. We'll assume that's an average per annum. So if we divide that by operational days (363), we get a daily average of 195,592 passenger journeys. So does the survey only represent the views of approximately 0.35% in any one given day?

Going from your figures, it appears the '90% of our customers are satisfied' line, is based on just over 1/3 of their passengers over a day!

I wonder what the other 2/3 of passengers think?

Just a general question to everyone on the forum - but has anyone taken part or seen the researchers out on the buses this year?
Not sure anyone was approached at all last year.