(26 Mar 2014, 2:58 pm)Andreos Constantopolous wrote You seem to be posting with increasing regularity again eezypeazy.

Thanks for this, will have a look later on at it.
Hopefully, there will have been a broad range of people (paying and free) who have contributed as well as seeing an increase in the abc1 commuters who weren't too happy according to last years report.

If GNE listened to arguably their most import customers, then the abc1s will be a lot happier.

Going from your figures, it appears the '90% of our customers are satisfied' line, is based on just over 1/3 of their passengers over a day!

I wonder what the other 2/3 of passengers think?

Just a general question to everyone on the forum - but has anyone taken part or seen the researchers out on the buses this year?
Not sure anyone was approached at all last year.

Not even 1/3. It's 0.35%. So what do the other 99.65% think?

I've been given a form once, but that was about two years ago. I wasn't happy the way it was handed to me. Just a blunt "fill this in". No explanation, introduction, or nothing.