(26 Mar 2014, 4:23 pm)eezypeazy wrote haven't you lot heard of sampling techniques?

If the sample wasn't statistically valid, do you think a respected body such as Passenger Focus would dare publish flawed results?

Why don't we just celebrate a fantastic industry success for once!

I might consider that if it was actually a success worth celebrating.

What percentage of those 71 million journeys were surveyed?