(27 Mar 2014, 2:50 pm)eezypeazy wrote The Chronicle report is wrong - the journalist has used the previous year's figures.

GNE's 'value for money' figure is now 66 per cent - that means that, using a valid representative sample, verified by an independent passenger watchdog, two thirds of GNE's passengers perceive the Company as offering 'value for money'.

Well that's great. All these operators can give themselves a big pat on the back if they honestly think a pitiful response (less than half a percent in this example) to a survey represents their customers opinion.